Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this dealership with the intention of buying an older truck for my husband. When my husband reached out to them 2 days before we agreed on a date and time to visit the dealer. When we arrived the seller was not prepared. We waited in the lobby for him to gas the truck and prepare it to view. After we test drove the car and told them we would think about and reach out at a later time. When I decided to buy it I contacted the dealership to start the approval process electronically. Since we live so far it was nice we had that option. I submitted and agreed ** to everything electronically and was contacted about needing a down payment. I voiced to the finance advisor we would be able to put that down and we agreed on the down payment and finalizing this deal. When I hung up with ******* , the finanace advisor, he said he would get back to me with the final step. During the conversation, ****** painted the picture we were moving forward. I agreed to him to run my credit because I was prepared to purchase the behicle. Since it was later in day I figured they were caught up with other sales. I reached out first thing in the morning and was told they sold the truck. I immediately expressed my anger and told ****** he did not have good business practices. I told him I would of never allowed him to run my credit ( especially since every credit pull effects your credit) if we were not serious. I feel like this is illegal for them to practice business this was and know there is something violated.

  Business Response

  Date: 07/21/2025

  Good morning 

   

  Client was not approved needed more money which she did not have.

   

  We are 1st come 1st service dealership we don't hold cars for client that are not approved not committed.

   

  Client is just upset great deal slipped thru her hands and now she is bad mouthing dealership.

   

  Pls remove complaint

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a warranty I purchased through California Motor Trade at the time of my vehicle sale. After my vehicle was recently totaled, I contacted the dealership multiple times to request a prorated refund for the Auto Theft policy I am no longer receiving coverage for.The dealership has refused to issue a refund, stating the warranty is non-refundable. However, I was never provided with the terms and conditions for this policy at the time of sale. I have reviewed all documents I received, and the specific policy details were not included. As a consumer, I believe I was entitled to receive this information in order to make an informed purchase decision.Despite several attempts to resolve this matter directly, I have not received a meaningful response or any accountability. As a result, I am requesting the assistance of the BBB to help mediate a fair resolution.Desired Resolution:A prorated refund for the Auto Theft warranty, as the service is no longer applicable due to the vehicle being totaled.A formal acknowledgment that the terms and conditions were not disclosed at the time of sale.An assurance that California Motor Trade will review and improve their warranty disclosure practices to avoid similar issues in the future.If this issue remains unresolved, I will be exploring legal options.

  Business Response

  Date: 05/16/2025

  This client has a total loss car car is gone

   

  we canceled all products already but she wont stop leaving bad reviews 

   

  Pls help us stop this client from bashing our store for cancelations already done 

   

  alex 

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The complaint has been resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to California motor trade to exchange a car on 3/22/2025 I choose a ***** ***** ****** was the sales person that I spoke with he showed me the car fax of the car only one owner no previous accidents and in perfect condition. I notice that the car had a light on he said he would fix it. I took it to the place he set an appointment with they told me the battery was the issue it wasnt the original, they said they were going to fix it but **** Kikalaye refuse he argue that they where going to fix it I took it back they changed the battery but the problem persisted I called him again telling him that and not only that the oil was leaking, his response was that a month had passed already that now that was my problem. I lost two days of work and also had to paid 140 dollars out of my own packet to release it from the repair shop they refused to let fix my car. I just want them to fix it. Please help.

  Business Response

  Date: 05/15/2025

  Good morning 

   

  We help client multiple times he keeps bringing up new problems i explained we sell used cars as is.

   

  If client wants to stop by i can look at what he is saying again but i can not promise anything.

   

  ****

  Customer Answer

  Date: 05/16/2025

  **** didnt said that when I first went in. If he the car fax stated that the car had no issues and if the car is leaking oil that is an issue. I was never told that if I found an issue with the vehicle it wasnt going to be fix. He said they were responsible if I found any problem. So **** waited until the month passed so he could tell me that now its my problem, not very honest. 

  Business Response

  Date: 05/16/2025

  I have never spoke to client 

   

  He can stop by and speak to me in person to solve what i can 

   

  Alex 

  Customer Answer

  Date: 05/20/2025

  I dont understand whats going on I talk with ***** he told me that **** was the one who said that he wasnt going to help me on regarding the cars issues. Its unbelievable I got a call to bring the car again on Thursday that they where going to fix it. And know they are saying they have never spoke to me its confusing. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from California motor trade a month ago. Drove it home first day and had warning lights for engine and tire pressure. Took it back to get fixed and they have kept it for over 3 weeks with no updates on the repair. Getting increasingly frustrated with their incompetence and really starting to wonder if I should just get a refund on this vehicle. Absolutely terrible customer service

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 **** fusion on December 23, 2023. The company claims they dont sell cars with salvage titles. I received a blue title and everything was fine until I started having issues with a noise coming from the engine. I decided to get it checked and contact **** dealership. Once they ran my vin number they let me know my car is actually a salvage vehicle and should have not been sold to me without my knowledge in that condition. I believe this purchase was fraudulent

  Business Response

  Date: 04/02/2025

  Good morning 

   

  We don't sell salvage cars client has a clean title in hand since 2023 now that the car is having mechanical errors car is salvage.

   

  I don't mind stepping in speaking to the client showing that is not the case.

   

  Client can call the dealership and ask for GM Alex 

   

  Not a fraudulent deal client is just having mechanical issues at the end of the day it is used car.

   

  ****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On november 12 2024 California motor trade norco informed me of confirmation to purchase a vehicle i seen on the internet the salesman called me up asked what i was looking for i explained im a caregiver with clients that need to get to appts so a car that doesnt sit to low or to high and is dependable also will carry a wheelchair. On novembe 13 2024 the salesman says he found a car for 1000 down. .My complaint is that a class action lawsuit had been filed for this car wich he failed to disclose and two months later the car breaks down leaving me and my clients without anything and broke. This car had a definate saftey recall and this is what the salesman sells to a health care provider?? Its a lemon and he knew it i would like to negotiate a different vehicle.

  Business Response

  Date: 03/25/2025

  Good morning 

   

  We have never had client call store with any issues we are here to help our clients especially health care workers.

   

  Client can call dealership and ask for G>M> **** for further solution.

   

  **** Kikalaye 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A modification to the stock stereo was agreed upon by both parties in order to complete the sale of the vehicle. The agreement between buyer and seller were as follows:Inspect the radio as the screen of the radio did not work.Replace the arm rest upholstery. Upon receipt of the vehicle after the vehicle was returned from repairs it was found that the bezel around the radio was scratched and broken. An attempt to repair the defect was made by the installer. The radio also was not of equal quality of the stock original radio rendering many of the features useless. Upon inspection of the exterior of the vehicle it was discovered that the passenger tail light and trunk lid passenger taillight were broken. The trunk lid taillight was cracked in the corner on the right hand side and the passenger taillight was broken at the tab which holds the light flush to the vehicle. This can cause water to enter the trunk area and cause further damage in the future. The upholstery was completed without issue.As per the contract agreement upon purchase an attempt to contact the seller was made without success to rectify the issue. The negligence of the initial repair and treatment of personal property has caused me to make the repairs through alternative avenues.

  Business Response

  Date: 08/28/2024

  Good morning 

   

  Client is welcome to come in and see what we can do to help him.

   

  Old deal

   

  Client never called dealership to express his frustration again i am here to help 

   

  *************

• Initial Complaint

  Date:06/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04-21-2024 I purchased an acura Ilx from this dealership. Part of the contract said the car includes floor mats and a tire repair kit - these items were supposed to be sent in the mail. I have made numerous attempts to contact them but they have never sent me these items. I believe this is a breach of contract.

  Business Response

  Date: 06/05/2024

  Reaching out to client to get his parts here but he never showed up.

   

  He has a wrong working number on file 

  Customer Answer

  Date: 06/06/2024

   I am rejecting this response because:
  
  I don't know what this means - I was never suppose to show up anywhere. The items were suppose to be sent to me. The original salesman has my contact info and I have given my number to several other people on my repeated attempts to get some kind of update.

  Business Response

  Date: 06/12/2024

  We have reached out to client multiple times nothing back 

  Client is looking for issues with us when he bought he was a handfull

   

  Floor mats???

   

  Sure give us a call and i will solve 

  Customer Answer

  Date: 06/13/2024

   I am rejecting this response because:
  I think you might be confusing me with someone else. The salesman said he ordered the mats on **** and would send them to me when they got in. All I want is some kind of update as to why they haven't arrived yet. If there is some problem with them can you please send me an email - *******************
  
  

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  California motors trade In Norco march I made a purchase through California motors tree and now it is May 9. I have taken in my car for service. They have not had my car for two days and they wont give me my car back until they reserve receive first months payment which they never asked me or inform me about the payment, they have an f rating

  Business Response

  Date: 05/11/2024

  Good Morning,

   

  Client is a sub prime lender deal and drove the car for 2 months without allowing deal to fund and dealership to get paid.

  She provided fake stubs and info to obtain loan then drove car without insurance and put deal and car in danger.

  Finally we were able to get client here to dealership to complete funding process but at this time car had been on the road 86 days and bank wanted to short fund.

  We tried to explain to client you cant drive a car for almost 3 months and not pay but she seemed to not understand also causing a seen multiple times here.

  Client came yesterday and settled here debt and picked up her car.

  Shame a client can cause so much chaos and leave a bad review on us.

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle (VW Jetta 2021) from California Motor Trade Norco Showroom on 12/17/2023. After two months of waiting for my DMV registration and plates and I decided to call California Motor Trade to find out if they had an update.I called them on February 27th and they said they would call back, no one did so I called again and the person who could help me was out. I called again the following day and the person **** was in a meeting so they gave me a number of their titles department. I called their titles department and they said the person who could help me was out and they would call me back, no one did so I called again and the person was busy.So I called California Motor trade Norco again on February 29 and the same thing all over again. I told them I wasn't going to call again.I temporary registration expired on March 15, I went to DMV and DMV said that the dealership had not completed the application so there is nothing they could do.I reached out to California Motor Trade and told them I can no longer legally drive the vehicle I bought from them because they have refused to complete the registration process. They said they would call me and sort it out and as of today (March 19) no one has called me and I am unable to drive my only vehicle.This is causing me financial loss and a lot of stress. I would like the dealership to take their vehicle back and issue me a full refund.

  Business Response

  Date: 03/25/2024

  Hi There 

  Looks like a Dmv reg issue i will reach out to client and see how we can solve this.

  Customer Answer

  Date: 03/25/2024

   I am rejecting this response because:

  They've been saying this for two months and they never reach out either. When I called them after my temporary registration had expired they said they would call me back on the same day and I haven't received a call to date.

  Them saying they'll get back to me is a lie and it's also a lie that it's a DMV issue because I was at DMV and they said the dealership had not even completed the registration yet.

  I should point out that I am incurring financial losses due to not being able to drive my only vehicle and I plan on using them if there next response here is unsatisfactory or not timely.