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Business Profile

Handyman

Penrose Construction, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted for home remodel I November 2024. Work started December 2024. N***** ******** and Pembroke abandoned the project on January 17 2025.

    Left two bathrooms non functional. Incomplete paint, plumbing and electrical. Took $140,000 in payment. Never returned.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My neighbor C**** **** (cell # ###-###-####) husband of the property owner Lisa Fong at 1930 24th St st. unit B Oceano Ca, paid for a roof overlay completed on February 2024, from Penrose Construction at **** ******* Nipomo, California 93444, Cell number ###-###-####. My neighbor gave me a quote of 12k for half, a total of 24k for the whole condo. On 6/20/24 I received a photo from Penrose (N*****) with my side with missing caps near the work completed and on the far side. The roofers deny removing any roof caps only setting materials on my side. I had to inform the laborers it's only the neighbors side to be done because they were setting up and performing work on my side, I was unaware of what they had actually done. I have been at my residents for four years and my mom was the previous owner for 18 years. We have never seen roofing material (roof caps) around or near the property. Penrose Construction insists on only repairing the missing caps near the work they performed and not the missing caps in the distance having no fault in the missing caps. Two reasons I believe they are not being truthful; one being that they are operating without a contractors license and two I had to communicate with the laborers to move the ladder off my property and inform them my side is not to be worked on. I have text messages over a period of a month that they will repair the roof (only the damages they had caused).

Penrose Construction, LLC is NOT a BBB Accredited Business.

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