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Customer Review Ratings
Average of 51 Customer Reviews
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Review fromKatherine M
Date: 02/18/2025
2 starsI love this product. The Dynamic Tumeric is amazing! HOWEVER... Calling customer service was a complete nightmare. The person I spoke to was snarky to the point of where I actually had to tell her to stop being snarky with me! Like, WOW. This company charges a literal arm and a leg for their products and you can't afford to hire people who aren't flat out rude? And to add insult to injury, they advertise that the product is manufactured in the ** and then dont hire people within your own country to handle customer service issues? Not a good look!Oh, and by the way... I record ALL of my calls as well, as an added security measure for myself, and have the whole interaction with their "representative" recorded. Just in case you want to try to gaslight me about it in your response. All I wanted was to see if I could customize a bundle. And the end result is me leaving this review. If you are going to charge people as much money as you do, hire people who aren't absolute JERKS!
Stonehenge Health
Date: 03/03/2025
Dear *********, Thank you for sharing your feedback, and I sincerely apologize for the experience you've had. We truly appreciate you bringing this to our attention. I understand how important it is to have a smooth and personalized shopping experience, and I apologize for the lack of helpfulness in the agent's response. Rest assured, we are addressing this internally and providing additional training to ensure this doesn't happen ******** make this right, wed be happy to create a custom bundle for you based on your favorite products. Since youre purchasing more bottles, we will also apply a price adjustment to reflect the value of your larger order. This will be a unique bundle tailored specifically for you (and not available on our website), and we can either ship everything together or separately, depending on your preferences and shipment schedules.Please feel free to email our support inbox at *********************************** and Ill personally assist you in creating the perfect custom bundle. Just include "Attn: ****" in the subject line, and Ill make sure everything is handled with care.Thank you again for your patience. I look forward to assisting you in the *********** regards,****Review fromMichele C
Date: 02/04/2025
3 starsIm reviewing first the customer service *** I spoke with today. She was nice, professional, and did all she could to rectify my problem. About the product, my husband has been taking for several months and honestly he sees NO improvement. I just told him to continue bc some things need some time for adequate absorption to improve gut health. So the next issue, and the most irritating, I spoke with a *** in late Nov. and explained the above and asking that they dc this subscription. I then received December and now January orders. Had I not been sick in Dec. Id have noticed it then and would have called for a refund. So not to go through this ridiculous return process I was forced to take the 50% off on just the last order. And honestly I was very disappointed with that..Buyer beware to get confirmation numbers, names and dates of any convo and Id speak to the supervisor had I know this wasnt stopped when I requested.Stonehenge Health
Date: 02/12/2025
Dear ******* Thank you for your feedback and for acknowledging the professionalism of our customer service representative. Were genuinely sorry to hear that your husband hasnt seen the improvements you were hoping for, and we understand your frustration with the subscription ******** clarify, our policy does not force any customer to take a 50% refund. The 50% option is simply an alternative. The return instructions and guidelines are clearly outlined on our website, and we encourage customers to follow them for a smooth return experience.Regarding the March 2024 order, it falls outside the 90-day money-back guarantee period, so unfortunately, we cannot accept it for a *********** is the refund policy: ********************************************************* As a courtesy, we have refunded the remaining balance on your December 2024 order. You should receive a confirmation email shortly. We sincerely hope this clarifies any misunderstandings and we are happy to assist you further with any questions you may have. Sincerely, Stonehenge HealthReview fromLeah F
Date: 01/11/2025
1 starI am experiencing the same issue that the most recent reviewer posted. I'm trying to check out with a 3 month supply and it won't let me make the purchase without accepting the special order for a 6 month supply. I don't feel great about giving a company my credit card information and then having this happen.Stonehenge Health
Date: 01/21/2025
Dear ****,Thank you for reaching out and sharing your feedback. We sincerely apologize for any inconvenience or confusion you experienced during your checkout *********** like to reassure you that the special offers presented during checkout are entirely optional and can be easily declined if you have no interest in them. Its wonderful to see that you successfully placed your intended order for 3 bottles of Dynamic Biotics + for Women at the price of $107.97, as originally planned.For your convenience, please know that you can also place future orders directly by calling our customer support team at ************** or through trusted retailers like ****** and ********com.If you encounter any further issues or have additional concerns, were here to help. Our customer support team is always available to assist you and ensure a smooth experience.Thank you for giving us the opportunity to serve you, and we appreciate your trust in our ************* regards,Stonehenge HealthReview fromL. G
Date: 12/31/2024
1 starI went to check out with the order of 3 month supply, put in my ********** checkout. It took me to another page that said special order 6 months supply. When I went all the way down to the bottom to just checkout, it would not let me without clicking on the 6 months supply. There was a message that said do not hit the back button because you might be charged twice. What a scam! I wanted to order 3 ************* were trying to force me to order 6 months which was another $74 dollars. I hit the back button until I was totally out of their site. Hopefully they will NOT charge my credit card.Beware of this company on the website. Maybe calling might be better.Stonehenge Health
Date: 01/10/2025
Dear ****, Thank you for bringing this matter to our attention. We understand your frustration and appreciate the opportunity to address your concerns.First, we would like to clarify that your order has been fully refunded on Jan 2nd, and a prepaid return label was provided to you via email for your convenience. Please rest assured that we aim to resolve such situations promptly and fairly. Regarding your concern about the ordering process, we want to clarify that our website is designed to offer optional promotions or upgrades during checkout, but we have no control over individual preferences when navigating these offers. Customers always retain the option to proceed with their initial selection. We apologize if the process caused confusion or seemed unclear, and we are committed to reviewing our checkout experience to ensure it remains transparent and user-friendly.We value your feedback as it helps us improve. If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly.Review fromChristine S
Date: 12/15/2024
1 starProduct is well below subpar. Despite a button to [Deactivate Subscription] ....you can't actually deactivate your subscription online, you must call, during their times. **************** is atrocious. Do NOT waste your time or money. Scam Alert. Oh, and Spam Alert! With the unsolicited emails of 3 to 6 a day, despite marking no notification!Stonehenge Health
Date: 12/20/2024
Dear *******,Thank you for sharing your feedback, and I apologize for the frustrations youve experienced. We understand how important it is to have a seamless experience with managing subscriptions and communication preferences.I want to confirm that your subscription was successfully canceled on 12/16, as per the request submitted via your email. Were sorry that the process didnt meet your expectations, and well review it to ensure its clearer and more user-friendly going forward.Regarding the unwanted emails, we sincerely apologize for the inconvenience caused. We take your concerns seriously and will look into your account to make sure no further emails are sent. Were committed to respecting your preferences and ensuring you only receive the communications you want.Thank you for bringing this to our attention. If theres anything else we can assist with, or if you have any further concerns, please dont hesitate to reach out. We value your feedback and hope to have the opportunity to serve you better in the future.Review fromAndrea D
Date: 11/26/2024
5 starsI am 47 years old and have had a hysterectomy but still have my ovaries. I have had anxiety so bad around the time that I would be menstruating to the point of tremors. I started taking dynamic biotics about 2 months ago and the anxiety has ceased! Thank you so much! I had no idea that gut and brain were so connected. I have seen some awful reviews on here and wanted to state this very positive experience. I have noticed a bit of slowness in my metabolism though so now I have ordered the menopause support. I can't wait to try it and pray that it assists in weight loss. You do have to be careful upon check out as they try to get you to add a lot of things to your order. Other than that, I am so thankful to have little to no anxiety! This is the only thing that has worked. I take prescription anxiety meds and they didn't help at all.Stonehenge Health
Date: 12/03/2024
Dear ******:Thank you so much for sharing your positive experience with us! We're thrilled to hear that you love our Dynamic Biotics and that theyve made such a difference for you. We truly appreciate your feedback and are grateful for your kind words.We also value your input on the checkout process and will take it into consideration as we work to improve the customer experience. If you ever have any questions or would prefer to speak with us directly, please dont hesitate to call. We're here to assist you.We wish you the best of luck with the Menopause Support, and we hope it provides the results you're looking for. Thank you again for your trust in our products!Review fromDouglas C
Date: 11/22/2024
5 starsI have been totally satisfied with Both the Brain And Nerve Formula's! I will give them a 5 star!Stonehenge Health
Date: 12/03/2024
Thank you for your kind feedback, Mr. ***** We are delighted to hear that you are satisfied with both the Brain and Nerve Formula. Your 5-star rating is greatly appreciated, and we value your trust in our products. Should you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to serve you.Review fromJim B
Date: 11/10/2024
1 starMystery charge I did not initiate. Over one hundred dollars. I have no receipt or product. This occurred on Nov. 6. Have disputed with my credit card company. Dispute filed today.Stonehenge Health
Date: 11/18/2024
Dear ***, We apologize for the confusion and inconvenience you experienced with your order. We strive to provide excellent customer service and will do our best to make this right for you.Please note that pricing for subscription items and one-time purchases differs significantly. If you paid $107.97 for three bottles or $40.99 for one bottle, then you selected the item from the subscription tab. If you paid $49.95 plus shipping or $131.97 for three bottles, then you selected items from the one-time purchase tab. Once an item has been purchased as a subscription, a welcome email is sent to our customers. Additionally, a follow-up and reminder email is generated prior to the next shipment ******* of this morning, we show an update on your account reflecting that you have accepted a refund from our customer service team in lieu of returning the subscription order. A refund in the amount of $53.99 has been processed, as agreed.Thank you for your patience, and please let us know if you have any further questions or concerns.Review fromTerre A
Date: 11/03/2024
5 starsI subscribed to Stonehenge for their mushroom supplements. I had no issues with company when I cancelled subscription due to cost , I had to make budget cuts. Their product did work great for my post hepatic pain, just sorry I cant afford it any longer.Stonehenge Health
Date: 11/07/2024
Hi Terre, Thank you so much for taking the time to share your experience with us. We're so glad to hear that our mushroom supplements were able to help with your post-hepatic painit truly means a lot to us that our product made a positive difference for you. We completely understand the need to make budget adjustments, and we appreciate your kind words despite having to cancel your subscription. If your circumstances change in the future, we'd love to have you back. Wishing you all the best and good health ahead!Kind regards, Stonehenge HealthReview fromRichard H
Date: 10/17/2024
1 starSCAMMERS! They started me on an auto-renewal when I placed a single order. I called to Cancel in JULY, even got a cancellation notice. They continued to bill me and ship the product through mid October, even though I cancelled through their 800 number. The customer service *** said they could not see my cancellation. I HAVE THE ***** CANCELLATION!!!They sent me an RMA number to return the product AND THE SHIPPING IS ON ME!!!!! THEIR MISTAKE!!!And, the product produced no noticeable benefits!TOTAL BS! BUYER BEWARE!!!!!Stonehenge Health
Date: 10/23/2024
Dear *******,Thank you for bringing your concerns to our attention through the Better Business Bureau. We take such matters seriously, and I sincerely apologize for the frustration you have experienced with your subscriptions and billing.I understand that you canceled your subscription associated with the email *************** on July 30th, 2024. However, it appears there were additional subscriptions and accounts linked to different email addresses, such as ***************** and ********************** Unfortunately, our customer service team was not aware of these other accounts during your initial call in July, which is why the cancellation was not applied across all your subscriptions.On October 17, another representative was able to locate and cancel the remaining subscription. She also issued an *** for the return of the product, and we will process a full refund in advance to expedite the ************* avoid similar issues in the future, we recommend managing all subscriptions under a single account. Your feedback is invaluable to us, and we are committed to improving our processes based on your experience.If you have any further questions or need assistance, please do not hesitate to reach out directly.Thank you for your understanding.
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