Business ProfileforSkin Laundry

I signed up for a 4 month membership for $250.00 per month. The first month was great, but when the second month came around, the ********* location in ******** kept constantly cancelling my appointments last minute (3 in a row) and I was forced to make an appointment at the Burlingame location, 30 minutes away. Each treatment has a period of ***** days in between treatments, so imaging having to wait 2+ weeks for an appointment to have it canceled, and then it takes another 2 weeks to get another appointment for that one to cancel and then the cycle continues. Although I was paying for the membership, I could not get any treatments done. I spoke to someone through text message about my concerns and she froze the membership dues for a month so I wouldn't be charged for February (Attached). Then come March, my payment failed and I realized that I had a new card, so I logged into my account and changed my payment information so I could pay for March. They took out $250 on 3/26 and I thought everything was fine, until I got another failed message even though the money was withdrawn from my bank account. I notified them to confirm that they have the correct card. The employee said they have to change the card that reflects the membership and I explained that's fine, but I want to make sure I do not get charged twice. On 3/28, they charged me another $250. When I called to get a refund because I was charged twice in error, the employee said one was for February (my attached text from them states I am not getting charged for February). So they charged me $500 for March. I had my membership canceled, but they will not honor it for the last month I paid because it is canceled now. I need them to reimburse the $500, I originally wanted $250, but they will not allow me to use it the last month that I paid.