We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Precious Metal Dealers

Monex Deposit Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Nick D.

    Date: 07/01/2023

    Bought a bag of 40% silver coins a long time ago. Never checked on the contents as I was purchasing it as a long term investment. Supposed to have $1000 face value coins, but when I recently sold the bag it had 100 fewer coins in it. Called Monex and simply told it was too late to do anything and I should have weighed or counted the coins when I first received them. This is ridiculous as I believe nobody want to open a sealed bag when it arrives. Basically lost out on about $400.00 of value for the purchase.Suggest nobody purchase a bag of silver coins from Monex as they *** guarantee the contents.

    Monex Deposit Company

    Date: 07/03/2023

    Monex can confirm the 40% silver bag was purchased from Monex in ****. Monex was again contacted on 6/29/23, 25 years after the purchase. Unfortunately, this 40% bag has not been in our possession over the past 25 years and having not been advised there was an issue by the customer upon receipt we have no way to verify the information contained in this review is accurate.Further, the customer stated they had recently sold the bag to a dealer, the dealer did not count the contents of the bag, the bag was "weighed", and the customer did not weigh or count the bag to verify the information the dealer provided is accurate. Monex

    Nick D.

    Date: 07/03/2023

    customers, I am certain, will purchase silver coin bags for long term ****** against inflation, etc. They are typically stored and not sold immediately. As the bag was not opened until it was sold, it was safe from coin losses. It was weighed and not counted, but that is a standard way to reveal the contents of the bag, rather than counting **** coins. Monex owes me an apology, at least. I've purchased other products from them and from other companies and never had an issue.

  • Ash G

    Date: 09/16/2022

    DO NOT DO BUSINES WITH THESE PEOPLE. THIS COMPANY IS TRYING TO STEAL YOUR MONEY. UNDER NO CIRCUMSTANCES SHOULD YOU SIGN ANYTHING WITH THEM (THEY WILL TELL YOU ITS NECESSARY FOR AN ONLINE ACCOUNT). WHAT YOUR SIGNING IS WAIVING YOUR RIGHTS TO TAKE THEM TO COURT. I CANNOT BELIEVE THESSE PEOPLE ARE IN BUSINESS. BELIEVE ME WHEN I TELL YOU ITS A 100% SCAM.

Monex Deposit Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.