Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** *************************** ************************************************************************ ******************************** ************** [Date]Better Business Bureau ***************************************************** Subject: Formal Complaint Against CredE (Credee) Withholding of Funds, Account Lock, and Failure to Resolve To Whom It May Concern,I am writing to file a formal complaint with the Better Business Bureau against CredE (Credee), a merchant services company that assists businesses with processing payments and reporting customer payments to credit bureaus.For over five to six months, ***** has withheld funds from my customers payments without any valid explanation. The total amount being withheld is substantial and has caused significant disruption and financial harm to my business operations. Additionally, my account has been locked without notice, preventing me from accessing necessary services.I have made multiple attempts to resolve this issue by contacting CredEs support team. They requested verification documents, which I submitted more than two months ago, yet my account remains locked and my funds remain inaccessible. Every time I reach out, I am denied the opportunity to speak with a supervisor and only receive generic, repetitive responses from support representatives.CredEs actions including withholding funds, failing to communicate effectively, refusing to escalate the matter, and leaving my business inoperable are unacceptable and may be indicative of broader unfair business practices. I am requesting that the BBB investigate this matter, reach out to CredE on my behalf, and help facilitate a resolution.CredE (Credee) Company Contact Information:Address: ************************* Phone: ************** Email: ********************************** Additionally, I request any information available on previous complaints or disputes filed against CredE through the BBB.

  

  Business Response

  Date: 10/21/2025

  Dear Better Business Bureau,
  
  Credee is in receipt of the complaint filed by "***************************," and we welcome the opportunity to clarify the situation. We have conducted a full review of the merchant's account and the factors leading to the current hold.
  
  As a merchant services provider, Credee has an important responsibility to protect consumers and our merchant partners by verifying the businesses and transactions on our platform. This verification is a standard and necessary part of our compliance and risk management process.
  
  The complaint regarding a suspended account and held funds is the result of several discrepancies discovered during our routine verification procedures.
  
  Discrepancy in ****************** During onboarding, the merchant, ************, listed its business as ******** services," for which we requested the applicable City Business License.
  
  Findings from Standard Verification: Routine customer verification revealed the services purchased were "Credit Repair," not ********," as listed on the application.
  
  This distinction is important, as different industries have different underwriting and regulatory requirements. Credit Repair, for example, is classified as a high-risk industry with specific legal standards that must be met.
  
  Additional Customer Concerns: We also received troubling feedbacksome customers couldnt verify their transactions, and one denied authorizing the contract.
  
  Conclusion and Resolution:
  
  The combination of these factorsthe difference in the stated business type, the high-risk nature of the actual services being sold, and the direct concerns raised by the merchant's customersrequired us to place a temporary hold on the account and the associated funds.
  
  This action is not punitive. It is a standard security measure designed to protect all parties and ensure regulatory compliance. We are ready to work with the merchant to resolve this matter, and request the business to contact us directly.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-14-2024 enrolled for tax help.Reffered me to Credee for payment of $2800. They sent me one tax dispute form and allegedly filed it for me. 6 months later after not hearing a thing from them and they never replying to emails I finally got a B S response saying IRS going over ***** taxes. I waiting until last week. Again no reply from company. I called *** they said I owe no money and never did. No record. So Im out $918 dollars for what I believe is a fraud. Again no response from company. Called Credee for cancellation and they told me they have to hear from the company and they claim they cant get ahold of them either. They work Together..I would like a refund for the funds they took to do absolutely nothing

  

  Business Response

  Date: 04/25/2025

  Thank you for reaching out and sharing your concerns. Were genuinely sorry to hear about your experience and understand how frustrating this situation has been for you. Please know that we are actively working to address your concerns and reach a fair and timely resolution.
  
  Enrollment and Agreement Terms
  Your enrollment on November 14, 2024, with ********************* was processed through a payment plan facilitated by Credee. At that time, specific terms regarding payments, cancellations, and refunds were agreed upon. You may access an updated copy of your agreement anytime through your Credee customer portal.
  
  Communication and Service Updates
  We understand and regret the lack of timely communication that youve experienced. While the tax provider did indicate a review related to your ******** IRS filings, your feedback clearly shows that more consistent updates should have been provided. We sincerely apologize for this lapse.
  
  Cancellation Process and Current Status
  Your cancellation request has already been initiated from our end. As discussed during your recent call with our support team, contracts that are canceled after the initial three-day rescission period and once services have started do require approval from both the customer and the service provider.
  We have already contacted the provider to obtain this authorization. If we do not receive a response within seven (7) business days, we will escalate the matter internally for further review and possible cancellation of your contract.
  
  Disputed Payments
  Weve also noted that two payments were recently disputed. These were processed under your approved payment terms at the time. While we fully respect your right to dispute, please note that these actions may temporarily delay the resolution process. We encourage continued direct communication with us so we can resolve matters efficiently.
  
  If you have further questions, please feel free to contact us directly at any time. Were here to support you.
  
  

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "business" will not stop harassing my employees. They have been calling non-stop since October of 2025. I've complained to their corporate office, written reviews, filed *** complaints. They do not care. They must be stopped.

  

  Business Response

  Date: 04/09/2025

  Hi *****,
  
  Thank you for taking the time to share your feedback we truly appreciate it.
  
  We understand the follow-ups may have felt a bit overwhelming, and we're grateful you brought this to our attention. Your input is helping us fine-tune our communication approach to be more thoughtful and respectful of everyones time.
  
  You wont receive any further outreach from us, but we hope to have the opportunity to reconnect down the line under better circumstances.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into what I thought was a loan for approx $3,000 from this company Credee which would pay another company, ********************* the money they (****) demanded as payment to facilitate an agreement between the *** and myself for my back taxes and to set-up a payment plan or path for me to start paying the *** back. Credee calls it services rendered. This is on top of the approx $900 I had already paid **** which come to find out only covered them informing the *** that they are my Power of Attorney in this manner. It took me 8 weeks of payments to cover the first $7-$900. Upon completion I was informed it would cost another $3,000 to get a settlement agreement and/or some of the back taxes reduced and/or a payment plan set up. When I told them I didnt have that kind of money they offered to set me up with a loan company. Enter Credee. Credee Loans me the money. I thought. In reality they expected me to make payments of $400/month for 18 months and when I had paid up Then and only Then would **** attempt to settle , negotiate, set up a payment plan between myself and the ***. I made one payment to Credee. I now owe 3 more. One of the reasons I decided to file a complaint with the BBB is in regards to the SCARE tactics Credee is using. Just like ********************* did to me. I will attach screenshots of my feed with Credee. First I ask them if the work for **** or if they are the same entity. I also inform them that I havent received any rendered services from **** that I should owe any money for. I inform them I am going to seek legal counsel and I canceled the part of the contract that allows Credee to reach into my bank account and pull money out. I know I owe back taxes. I dont agree with the amount but I am a law abiding citizen. I was allowed to appeal my audit and I agreed that I would pay what the *** decided. My problem is with these companies that manipulate American people when we are down and out.

  

  Business Response

  Date: 03/24/2025

  With reference to your complaint, we want to clarify our role in your situation and ensure you have accurate information regarding Credees involvement.
  
  As Credee is a separate entity from ********************* (****) and is responsible for processing the payments on the in house payment plan offered by ****. Our role is limited to providing the platform for payments and we are not involved in the services **** provided.
  
  Regarding your concern about payments, you did authorize the auto-debit when creating the contract and also confirmed the same during verification of the contract details over the phone.
  
  However, we can confirm that from the date you requested the removal of auto-debit i.e. March 11, 2025, our system has not charged your account.
  
  Given that your concerns primarily relate to the services and agreements you had with ****, we recommend addressing your complaint directly with them and we will relay your concerns to the business (****) on your behalf.
  
  In case if you have any other concerns related to the payments that we can clarify or assist with, please reach out to our team any time at ************************************************************.