ComplaintsforHome Warranty Services
Home Warranty Plans
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Agreement # HAS105314723 My husband was talked into purchasing a home warranty plan in Jan 2024. I was not present. The problem being that he is elderly, hearing impaired (wears hearing aides) , a 100% disabled veteran with memory issues. He did not understand what he was agreeing to. That is taking advantage of a disabled senior. Additionally we already had a home warranty policy. When the first payment ($397.92) was auto paid he nor I had any idea what it was for. This made it impossible to have canceled in the first 30 days. Paid on 2/11/2024. We immediately stopped any future autopays. After numerous attempts to reach them by phone, I mailed a letter to cancel the warranty. On 2-19-2024 I spoke to customer service to cancel. He said Mepco (their billing agency) was also notified. We keep getting texts of missing a payment. They acknowledge the cancellation. After a disturbing conversation this morning, they seem to expect more money. I accept the first $397.92 is gone and for nothing but more is ridiculous.Business response
05/08/2024
CS has reviewed customer complaint. CS will issue refund of 397.92 and cancel out the contract per customer request. If the customer would like further tracking details in regards to refund they can simply call into cs.Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Phone Number on letter ************ ID: ********** I am *********************** 83 years old. I received a letter in the mail 2/7/2024. It had my home mortgage on it and I thought it has something to do with my home insurance. I called for more info and signed up unbeknowing for a home appliance warranty initial fee of $495.00. As you can see my home mortgage company is on the letter. I called back same day about 2 hours later and cancelled. Since then have called around ten times. I cancelled my bank card so they couldnt take additional funds. I contacted my bank and they said we would need to deal with the company. Since then we have been told we needed to wait 60 days before refund, after 60 days have been told 6 times the check was coming. Called again today and got same story. I looked the phone up on the internet and see this company has been busy doing this to many people. We never received an email or packet in the mail from them confirming the warranty. Additional phone numbers affiliated with them are ************ and ************. We have spoken to people named *******, ******, *****, and ****. I just want my $495.00 back since I cancelled same day and received no service. Since the initial letter we received another letter that had taken our mortgage company name off. Any assistance you could give would be appreciated.Business response
05/04/2024
CS has reviewed customer complaint. CS will refund the customer ****** and cancel out the customer per request. No further action is required at this time. If the customer wants refund details they simply need to call into CS.
Customer response
05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This will be settled when I receive the check.
Regards,
***********************
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received a mail notice about a home warranty from Home Warranty Services in *************, Ca. I have dealt with receiving these from other states too. I call to have my name & address removed from their mailing list, but they still send it. I have had to file a complaint with other BBB in other states. Can u please help? I know even though I have called & told them to stop sending these, I know they will continue. My address is **********************************************. Thank u.Business response
05/04/2024
CS has reviewed customer complaint. CS will place the consumers information on the DO NOT MAIL LIST. No further action is required.Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is much difficulty in my freeing up from the company, Home Warranty Services, *************, **********. Over the phone, I signed up for services during the afternoon, March 20, 2024, and 5 hours later, reconsidered and stopped payment, and days later, March 24, I fully cancelled with their ********************** When I cancelled, that staff person begged me to receive their pamphlet in the mail. I accepted with the understanding that I had cancelled their services. Days later, I received the pamphlet and quickly recycled it, and I felt satisfied that I was finished with Home Warranty Services.Yesterday, April 22, 2024, I received a text message from Home Warranty, declaring that I had missed a payment. When I phoned their number to inquire of their mistake, I was told that when I accepted the pamphlet in the mail, I was liable to pay Home Warranty. I said that is fraud, and I want to take this up with Better Business Bureau. I continue to receive text messages from this company, even though I have blocked their numbers. Please, may there soon be my closure with Home Warranty Services, and may all charges be cancelled with no further contact from this company in the future.. *********, *************************, *******, ****Business response
04/30/2024
CS has reviewed customer complaint. This customer has been refunded out 100% and cancelled out per customer request. No further action is required at this time.Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3/22/2024 I was mislead into purchasing a sham warranty package for my newly purchased home. I was charged a down payment of 100$ that day and told the service would be 240$ a month. Which would include coverage for several appliances supposedly. I never received any correspondence from the company. No packet with my policy info or number, no real way to file a claim, etc. They don't even have a website or mailing address. As a new home owner, I fell prey to their stupid tactics. With all of the dozens of "final notice" letters that looked like they were associated with my lender. Who also confirmed they were not. Now they ******* me with threatening calls and texts.Business response
04/29/2024
CS has reviewed customer response. CS will refund 100 deposit per customer request and cancel out the contract. No further actions are required at this time.Customer response
04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled the home warranty service on 2/19 and was issued a refund to my bank account. Then on 3/2 they took another $276.39. I have called and called to get this problem resolved. I spoke with ********************* with the company on 4/2 and he told me that my check was going to be on the way. Then I called back 2 weeks ago and was told my money would be here by 4/24. Then this morning a guy called me to tell me that it will be 5 to 6 weeks before my check gets here. I have gone round and round trying to get my money back.Business response
04/26/2024
CS has reviewed customer complaint. CS will refund ****** and cancel out the contract per customer request no further action is required at this time.Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Home Warranty information P# ********** Acct.# ********** DATE JOINED 04/16/24 PERSON SPOKE WITH ******* MANAGER I NEED CANELLATION NUMBER I NEED ****** DEPOSIT REIMBURSED for ******************************* asap no longer interested right now due to being diagnosed with cancer and now I am no longer able to reach anybody to resolve this issue.Business response
04/19/2024
CS has reviewed customer complaint. CS will refund ****** per customer request. If the customer wants tracking information they just simply need to call into CS. No further action is required by either party at this time.Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July 12th 2023 I paid $5,155.00 They were supposed to provide me with a 5-year home warranty service I never received a welcome packet detailing what the warranty covered nor did I receive any kind of information on how to file a claim I called them up several months later asking them to provide this information they sent me out a generic sample but not my actual contract with them I'm still trying to get information on how to actually use this warranty serviceBusiness response
04/17/2024
CS is contacting customer to provide him his contract policy booklet. No further action is required by either party at this time.Initial Complaint
04/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a *********** contract on 3/14/24. A deposit of $295.00 was paid. I called to cancel this contract within the allowable 30 days which was the time period to be reimbursed for the down payment. The cancellation terms are clearly stated on pages 15 and 21 of the Agreement booklet. I called several numbers noted in the booklet as well as the claims number on my membership card. This contract is managed by MEPCO. The booklet says that the contract can be cancelled by sending MEPCO a termination notice. I sent the both a letter and an email to cancel this contract. I called several times requesting cancellation and was told that someone would call me back. I never heard from anyone at *********** or MEPCO. The only way I could prevent additional payments was to cancel the credit card affiliated with this purchase. I did so on 4/5/24.Business response
04/12/2024
CS has reviewed customer response. CS has refunded the ****** per customer request and cancelled out the contract. No further action is required from either party at this time.Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company sold a home warranty policy to my 83 year old mother with dementia and Alzheimers disease. I called them and told them this and canceled the policy. They requested a ***** of ******** which I provided. They are calling and texting my mother and myself every day for a 1 month payment of $296.00. I canceled the policy immediately and do not owe anything. We are being harassed!!!!!!Business response
04/11/2024
CS will cancel the contract per customer request. No further action is required at this time.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
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Customer Complaints Summary
90 total complaints in the last 3 years.
53 complaints closed in the last 12 months.