Reviews

Review Details

• Review fromTyler R

  Date: 07/16/2025

  1 star
  I'm three months into this program and my life is worse than it was before. My accounts are all closed and no negotiations are being made. I have tried to reach out and get updates but no luck. This company is a scam and they prey on people in over there head. The person I talked and worked with was ******* and apparently that person doesn't exist. Now I'm trying to get my money back and figure out where to go from here. What they are doing should be illegal, but for some reason that doesn't matter.
  

  Elevate Finance LLC

  Date: 07/18/2025

  Thank you for sharing your feedback. We sincerely apologize for your experience and understand how frustrating this must be. Our goal is to support our clients and help them navigate their financial challenges, and its clear we fell short in your case.We take your concerns seriously, especially regarding communication and account updates. We would like to investigate this matter further and work directly with you to resolve any issues. Please reach out to our customer support team at ***************** or provide us with your contact details so we can assist you promptly.Regarding your mention of *******, we will look into this and ensure that your concerns are addressed appropriately. Our intention is never to mislead or cause additional hardship, and were committed to making this right.Again, we apologize for the distress caused and appreciate the opportunity to resolve this matter. We hope to hear from you soon so we can work toward a satisfactory resolution.

• Review fromThomas H

  Date: 06/20/2025

  2 stars
  Enrolled 7 months ago with 17 creditors. Our credit was fair. Now is below bad. They only made arrangements in month 7 with three creditors. Thus far only about $1,500 of $3,000 drafted actually went to creditors. The balance was absorbed by various fees. Be very wary of the "Fresh Start Plan" which is a $349 set up fee and monthly charge of $54 for discounted legal advice if you get sued by a creditor they are supposely negotiating with on your behalf. Seems the only ones getting paid are them and their vendors.
  

  Elevate Finance LLC

  Date: 06/23/2025

  Hello ******,
  
  Thank you for sharing your feedback. We sincerely regret to hear about your experience and apologize for any frustration caused. Our goal is to help our clients manage their debts effectively, and we take your concerns seriously.
  
  We would like to review your account details thoroughly and address any concerns you have.
  
  Our **************** Manager will be in touch with you shortly to discuss your situation in more detail and work towards a resolution. We appreciate your patience and the opportunity to improve your experience.
  
  Thank you again for reaching out.

• Review fromDavid B

  Date: 06/18/2025

  1 star
  I have received multiple calls daily for weeks and asked to be put on their do not call list several times. The calls continue. They are scammers and vultures.
  

  Elevate Finance LLC

  Date: 06/20/2025

  Hello Mr. ******** do not have you listed as a client in our system. Based on the first name, last name, and email address you provided, we were unable to locate any record of your account with us. Our company does not engage in unsolicited marketing or outreach. We only contact individuals who have signed our agreement, and enrolled in our program.We are a client servicing provider assisting consumers with their unsecured debts. If you have been contacted by a company claiming to represent us, please provide us with as much information as possible about the companysuch as their name, phone number, and any additional detailsand we will investigate this matter immediately.Unfortunately, there are many unscrupulous companies out there, and we are committed to helping you put a stop to any unwanted contact and identify who may be reaching out to you.Please note, however, we do not have you in our CRM system, as a current or past client, and therefore, we would not be the ones attempting to contact you.Thank you.

• Review fromJack W

  Date: 06/18/2025

  1 star
  I do not use the word hate lightly, but I absolutely hate this company.Roughly five months ago, my information was clearly sold to them by a shady data broker. Since then, theyve been relentlessly spamming my phone with 10+ robocalls per day, every single day. I block each number, only for a new one to appear within hours. At this point, Ive blocked hundreds of their rotating numbers.Last week, I began calling them back to askcalmlyfor removal. As soon as I mention being added to their do-not-call list, the agent immediately hangs up. No acknowledgment, no confirmationjust a click. I call again. Same result. Over and over.This company has rendered my phone nearly unusable unless I keep it in Focus Mode with unknown callers blocked. The moment I turn that off, their calls resumealways about some loan offer I never requested.If ever there were a textbook case for an FCC investigation and severe TCPA penalties, this is it. These tactics are abusive, evasive, and utterly disrespectful of consumer rights. I strongly urge any regulatory agency or attorney reviewing this to take action.
  

  Elevate Finance LLC

  Date: 06/20/2025

  Hello Mr. *********** do not have you listed as a client in our system. Based on the first name, last name, and email address you provided, we were unable to locate any record of your account with us. Our company does not engage in unsolicited marketing or outreach. We only contact individuals who have signed our agreement, and enrolled in our program.We are a client servicing provider assisting consumers with their unsecured debts. If you have been contacted by a company claiming to represent us, please provide us with as much information as possible about the companysuch as their name, phone number, and any additional detailsand we will investigate this matter immediately.Unfortunately, there are many unscrupulous companies out there, and we are committed to helping you put a stop to any unwanted contact and identify who may be reaching out to you.Please note, however, we do not have you in our CRM system, as a current or past client, and therefore, we would not be the ones attempting to contact you.Thank you.

• Review fromMargerate L

  Date: 06/14/2025

  1 star
  Uses bots with different numbers to call you with AI voices every day so you cant block them. Dont bother. SCAM SCAM SCAM!
  

  Elevate Finance LLC

  Date: 06/16/2025

  Hello Margerate,We have searched our system and were unable to find your name or email address. Could you please provide additional information so we can confirm whether you are a client of ours? It's possible there may be a mistake or confusion with another company.If you could also share the name of the representative you were working with and their contact information, we will be able to verify if this is related to one of our affiliates or representatives.Please note, we do not use bots or AI voices to call our clients, and we call from our consistent main number. We are a client relations and processing backend company committed to providing genuine support.Thank you for your assistance, and we look forward to resolving this matter.

• Review fromRichard S

  Date: 06/06/2025

  1 star
  Do not use....complete scam. They tell you they'll resure your debt at a much lower rate, but it's not truthful. Told me 2 years and I'll be completely settled, not not the case 2.5 years later and they now say another year. When I calculated the money I poured into it, and what it would cost to just negotiate and settle...guess what ....it's break even at the worst. They don't help at all with getting your credit back on track.
  

  Elevate Finance LLC

  Date: 06/09/2025

  Thank you for sharing your feedback, and I sincerely apologize for any misunderstandings or frustrations you've experienced. We will address this with our enrollment team to ensure that all clients receive thorough explanations and clear expectations from the start.I do see that you enrolled with two accounts, and I can confirm that we settled one of those accounts at a 50% settlement. Typically, when only two accounts are involved, the remaining account is expected to settle during your final month in the program.I understand your concerns, and I want to make sure we work towards a resolution. A **************** Manager will be reaching out to you shortly to discuss this further and see how we can best assist you moving forward. Thank you for bringing this to our attention.

• Review fromElizabeth T

  Date: 05/28/2025

  1 star
  We've been paying this company for 3 months with with no avail oh they've been doing is give me the run around and hang up and I have to call them again and then remove rude and not helpful and the biggest liars of this company
  

  Elevate Finance LLC

  Date: 05/29/2025

  Hello *********,
  
  Thank you for bringing this to our attention. We sincerely apologize for the experience you've described. We take such feedback very seriously and are currently looking into the matter further.
  
  At a quick glance, it appears that your account has been active for less than a month, so we want to confirm whether youre referring to the correct company. Additionally, our records show that you spoke with one of our client relations representatives just yesterday, May 28th, 2025. We will have one of our client relations managers reach out to you to clarify and help resolve the situation.
  
  Please feel free to call us directly at ************ so we can resolve this issue promptly. We appreciate your patience and look forward to addressing your concerns.
  
  Thank you,

• Review fromAmanda D

  Date: 05/16/2025

  1 star
  Joining Elevate finance has been the worst decision I could have made. I was sold this program from a lady named ******* who worked for money ladder. We spent more than hour on the phone going over the program. She ensured me that this company is based out of ********** and that communication during pacific standard time would not be an issue. She told me I could contact her with any questions throughout the program, told me I could easily change due dates or defer a payment if needed. She told me that it could take upwards of 6 months to settle debts. It has now been 6 months where I have paid over 1300 and have gotten nowhere fast! ******* is no where to be found and I recently found out she doesn't actually work for elevate and is basically just a sales person who will sell your debt to another company. In my case the company is Elevate. Elevate is an ****************** and my contact person for this company is a guy named *****. ***** has not reached out to me ONCE. There have been no updates, one settlement that was less than substantial. The only reason there is even ONE settlement is so that they can collect their 22% settlement fee along with other monthly fees I had no idea about. One of my creditors has charged off my account while all others have almost doubled with interest fees and late charges. My credit has dropped from high 600's down to 400's. More overwhelmed now than I ever was before. I entered this program in good faith with the expectation of financial relief and have received the exact opposite. Please do your research before joining this program!!!!!!!!
  

  Elevate Finance LLC

  Date: 05/19/2025

  Hello ******,
  
  Thank you for sharing your experience, and I sincerely apologize for the frustration and distress this situation has caused you. We take your concerns very seriously, and I want to address them directly.
  
  Firstly, I am sorry to hear that your experience with our program has not met your expectations. Our goal is to provide clear communication, transparency, and support throughout the entire debt resolution process, and its clear that in your case, we fell short.
  
  Regarding *******, I apologize if there was any confusion about her role. She was a sales/ Enrollment representative, and I understand you were under the impression she was your direct point of contact. Moving forward, I will ensure that our team clarifies communication channels so clients know exactly who to reach out to for updates.
  
  I also understand your frustration with the lack of communication from ***** and the progress of your settlements. We should have been more proactive in keeping you informed, and I apologize for the oversight. Your feedback highlights areas where we need to improve our client engagement and transparency.
  
  Please know that your concerns about fees, settlement progress, and credit impact are taken seriously. We are committed to reviewing your case thoroughly and finding ways to support you better.
  
  We would appreciate the opportunity to speak with you directly to better understand your situation and see how we can assist in resolving your concerns. We will be contacting you shortly, or you can call us directly at ************.
  
  Again, I truly regret that your experience has been disappointing, and we are committed to making things right.
  
  Thank you for bringing this to our attention.
  
  

• Review fromMarianna R

  Date: 05/08/2025

  1 star
  If I can give it negative stars I would. This company is a scam and doesnt help at all. My credit score was significantly negatively impacted just in one month, when I tried to cancel after just 34 days they told me that they arent able to refund the full amount of ****** even though no work was done. I have called the company who just give me the run around and dont help at all. WORST COMPANY!! DONT RECOMMEND!!! I DONT UNDERSTAND HOW THEY ARE STILL IN BUSINESS!! DONT USE THEY WILL JUST TAKE YOUR MONEY AND DO NOTHING!! ******** company and horrible customer service.
  

  Elevate Finance LLC

  Date: 05/09/2025

  Hello ********,
  
  Thank you for sharing your feedback. We sincerely apologize for your experience and regret that we did not meet your expectations. We take all concerns seriously and are committed to providing our customers with the best service possible.
  
  We understand your frustration regarding the refund request and the impact on your credit score.  We strive to ensure all clients have a thorough understanding of the program and process before moving forward.  We would appreciate the opportunity to review your case personally and address any misunderstandings.  One of our client relations managers will be contacting you to further address your situation.
  Our goal is to ensure our customers are satisfied and to rectify any issues that may arise. We value your feedback and hope to have the chance to resolve your concerns.
  
  Thank you.
  
  
  

• Review fromAlexsia B

  Date: 04/13/2025

  2 stars
  Sounded good at first, but Ive been in the program for 6 months and none of my debts have been settled. They claim that a settlement should be reached in 6 months, but when I say that now its sometimes it does take longer. I also never hear from anyone and have to call for updates. Considering canceling and going with another debt settlement company that actually helps.
  

  Elevate Finance LLC

  Date: 04/15/2025

  Dear *******,
  
  Thank you for taking the time to share your feedback. Im sorry to hear about your experience and understand your frustration regarding the lack of communication and the timeline for debt settlement.
  
  While we aim to settle a clients first debt within six months, there are instances where it can take longer due to various factors. I apologize for any confusion this may have caused. We value your commitment to the program, and I assure you that we are here to help you achieve your financial goals.
  
  I regret that you havent received regular updates and will address this with our team to ensure better communication moving forward. Your concerns are important to us, and we would love the opportunity to assist you further.
  
  We would like to discuss your situation in more detail and see how we can improve your experience. We will have a manager reaching out to you shortly to further discuss.
  
  Thank you for your patience, and we hope to provide you with a better experience moving forward.