Business ProfileforCatalina Flyer

3/10/24 we paid the Catalina Flyer ferry company to go from ****************************************. Total cost was $313.44 (paid via Groupon) for our family of 4 (incl. kids aged 8 & 6). The ferry was scheduled return to ******* the same day at 4:30pm, but it had engine issues and everyone was stranded on the island Information was scarce but they texted updates on the boat repair status. Many passengers tried to take a different ferry company back to the mainland (to ********** or **************-other ferries did not go to *******), but these booked up. Eventually they texted everyone they would reimburse all expenses for their return trips (costs for taking another ferry home; hotel costs that night, and ubers to get back to *******, etc)For my family, our only option was to wait for the fixed boat as we were parked in ******* & could not take an uber from ********** because of the lack of car seats. We also couldn't stay in a hotel on the island because we were checking out of our mainland hotel in the AM. So we had to wait outside in the cold (nothing stays open late on the island) for their boat. I also realized my car was in a paid parking lot, so I DL'd an app to pay $23 to extend time to avoid a parking citation.Eventually they fixed the boat and we left at 12:30am. They were very apologetic (only about 30 of 300 passengers made the return ***** ****** implied they would refund our return trip since it was 8 hours late. Well, now we're getting the run-around as we are trying to get our refund. They say they won't refunding our trip because we took the boat home (this is not what they implied at 1:45am when we got back), and they won't refund extra parking costs (they say lots in ******* are free after 6pm, which I confirmed this is not true with ParkMobile - the "*********** 2" is a 24/7 lot which the ferry company directed me to park in).I would like: $23 parking extension refunded & the return trip portion refunded (approx. 1/2 total cost) as they implied they would.