Complaints
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased software which did not perform as advertised.Statement Description: POS PURCHASE #**** PADDLE.NET* ADVANC EDSY PADDLE.CO ** Date: 12/02/22 Type: Debit Amount: - $89.82 I called them and without even any pretense of trying to solve or diagnose the problem they promised a refund, saying it cold take 2-4 week. They haven't made the refund.
Business Response
Date: 03/23/2023
Hi,
We located and refunded your account.
Thank you,
ASR
Initial Complaint
Date:01/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've purchased advanced system repair pro on 2022-12-25, ive took a 19.99$ option but when i saw the billing on m'y credit card Its seem to been 84.05$. they said they have a 30 Day back Money back guaranty police but they seem to just ignore customer.I asked Them for a refund on 2022-12-26, they Said they would refund but non refund have been done since. I found out it was a montly paid apps and i "Think" i got IT stopped but i'm not thrusthing or.Business Response
Date: 01/19/2023
Hi,
Sorry for the inconvenience. We located your account and was successfully refunded. Please allow up to 3 to 7 days to reflect your account.
Customer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************** ******
Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/12/22 I purchased the Advanced System Repair Pro program and quickly found out that it wasn't the program I was looking for. Also, due to some unexplainable reason, I was charged significantly more than I had thought it was. So I sent an email to the support email address the next day (12/13/22) telling them of the problem and that I wanted a refund. Received an email back in the form of a one line response that only told me why it was $71.82 but did not address anything else, including the refund. I emailed back, once again explaining that I no longer wanted to do business with their company and that I expected my money back per their 30 day guarantee. Never received another email after the first. On 12/18/22 I try to call the phone number on the billing page, I end up with someone in tech support who rudely tells me that, no she can't help me, no she can't transfer me, and then just hangs up. Finally, I hop on the chat on the website. This rep was IMMEDIATELY helpful and apologizing for everything. My refund was being processed, they could see that I already canceled the subscription and I would have my money in **** business days. It's been over two weeks since then. Now it is 01/05/23 and I have not received my money or any sort of contact from them, so I hop back on the chat. I get a rep, it says its connected. I type my question and get nothing, like nothing at all. Lights are on and nobodies home? I'm over it, done trying to working with their customer service, I just want my money refunded and to wash my hands of this mess.Business Response
Date: 01/19/2023
Hi,
We apologize for this inconvenience and oversight. We located your account and refunded immediately. Please allow up to 3 to 7 days to reflect your account.
Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the software for the advertised price of ***** but my account was billed for *****. I simply wish for the proper adjustment as advertised or a full refund. Up to the business. This seems to be a scam operation. I have notified ***** Fargo's fraud department.Business Response
Date: 11/22/2022
Hello,
We successfully located your account and refunded you the 2 months. You now only paid for 1 month for $19.97.
Thanks,
ASR ************* Team
Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 4th I purchased a "discounted" download of this for what Should have been $29. However when I tried to checkout I saw the New price was $89! Well it said Now that the $29 wasn't a Yearly fee but a Monthly and they wanted 3 months up front! Ugh. So I'm thinking this must be a Really Good Product. I purchased it and downloaded it. Only to discover that every time I tried Running it it would scan my computer for 45 minutes then when I told it to FIX the *****+ errors a pop-up would happen taking me back to their site and trying to get me to subscribe again! Nothing was ever fixed. No way to contact this company so I had PayPal cancel them. ******* based high money marketing campaign frauds.Business Response
Date: 11/22/2022
Hello *****,
We're sorry to hear you are not satisfied. We take customer satisfaction very serious.
We successfully disabled your account for future communications.
Thanks,
ASR ************* Team
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