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Business Profile

Auto Accessories

ExtendMySeat LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

This profile includes complaints for ExtendMySeat LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Website shows extenders for ********* ***** Fit. Video on website states theyre for 2015 ***** Fit, which is what I have. I emailed company on May 8 to inquire about difference. No answer. I ordered product, received them, and they dont fit. Emailed company again and I shipped extenders back. No response from second email. No refund has been issued.

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a seat extender from the website ************************ on March 14th in hopes to increase leg room in my vehicle. I saw their products mentioned on a car forum and people gave them good reviews.I received an e-mail confirmation of my order shortly after the order was placed. The e-mail stated that they ship orders about 2 weeks after the order was placed. I was fine with that.On March 25th, I receive an e-mail that my order has shipped. This came with a *** tracking number - 1Z93R9100393167999. I waited a few days to check on when it would be delivered. The tracking number indicates that the label was created, but *** has not received the package. My credit card was charged the following day, March 26th.I checked about a week later and the package still hasn't shipped. I e-mailed their customer service listed on the website on April 6th. No response received. I e-mailed again on April 11th and again no response. I submitted a contact request via their website and again, no response. I called the phone listed for this company and it does not connect, like it is out of service.All I want is the product I ordered to be shipped. I don't want to do a chargeback, but I will do so if I cannot get a response from Extend My Seat.I have uploaded copies of the e-mails I received/sent and a screenshot of the tracking details.Thank you for looking into this.

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of extension brackets for my new (to me) ***** Odyssey from ************************** on February 7, 2025. I received a shipping notification on February 10, 2025 with tracking number from ***. Tracking still says that my order has never made it to ***, so clearly a label was printed but the item was never sent. I began emailing the company on March 4, first via the contact page on the vendor's website and then via direct email to ****************************** merely asking for an update on when I could expect my order to ship. I have never received a response. In my last email I asked for any update by close of business on March 10. It is now March 21. I still want this product but am beginning to suspect that I'm going to have to file a chargeback with my credit card company.

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed for product on 02-24-2025, for $625.00. *** shipping label printed on same day. On 03-12-2025 wrote and asked the status. No reply. Wrote again, twice I believe it no reply. It says on the website it can take two weeks to ship, but clearly we are past that. And when following up to ask about status, nobody replies. If the product is real, which I believe it is, it would be a big interest item and I'm understanding about things taking time. I've looked at the *** rating and believe I've been taken. I'll be speaking to my bank about challenging the charge, as fraudulent, and charging them back for it. Clearly a charge was placed against my card and clearly no shipping has occurred. This is theft, and bad business to not write back to customers.

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their seat extender product on 12.13.2023 for my 2005 ****** Matrix. In March I emailed them asking if I could return it as my car was totaled while sitting in our driveway. They emailed back and said: "Please return and send tracking information and we will refund". I did that on 4.1.2024. I received a confirmation that it was delivered as I shipped it with a delivery receipt. I never received my refund despite several emails, numerous conversations with their "chat" feature on their website. I was told repeatedly that we will notify our management and put a priority on this. They have no phone number to call them. Not only have they not refunded my money, they could have easily resold it to another customer as it was shipped back in the same packaging as I received it. I like their product and would have purchased on for our newer car we had to buy, a 2012 ****** RAV4 but with their poor customer service, I would never recommend their product nor buy it again. Thanks for your help as the product cost $305.25 with shipping. Best Regards, ***** *.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a confirmation email and a *** tracking number right after I placed my order, but since then I saw that *** doesnt have possession of my order. I have emailed this company multiple times with no response until today when I told them in a message that I was filling a complaint with the BBB, they stated that they are out of this product and are pushing for more to be made so they can send me my order, I dont believe this at all, I think they are just trying to put me off from filing my complaint!!

    • Initial Complaint

      Date:09/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially purchased a seat extender and decided against it. I emailed the company to cancel the invoice and never received a response. In the meantime they have still not returned the money back to me and they will not answer phone calls or emails. **************** for this company has been atrocious. We are going on over a month of being ignored.

    • Initial Complaint

      Date:09/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order over a month ago, August 2, 2024, order #****. I have written a number of times and have not received a response. I have requested that my order be canceled and I receive a refund. Again, I request a full and prompt refund of the $595.00 that I was charged.Thank you,Dr. ******* M. ******

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact Extend My Seat concerning a defective and unsafe product I purchased from them, they will not respond. I need a particular part replaced and do not mind partially paying for it.even though its defective, but they will not respond.

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:
      On December 10th, 2023, I ordered seat extension brackets from a company called extendmyseat.com for the car I was in the process of purchasing, a 2012 Toyota Prius V, whereas I spoke w/chat person there, Sara who I originally assumed the brackets would fit my car I was purchasing from dealership.
      I paid $****** for said brackets and have the original invoice along w/some of the ongoing correspondences I’ve had w/ supposed employees.
      The supposed owner ******* ******* contacted me and said they no longer make the “V” design of my car I purchased brackets whereas originally via chat I spoke with **** and I included the series “V” of my car, and I feel she didn’t see that and said They Do carry brackets for my car.
      Long story short, I’ve contacted various supposed workers at extendmyseat company with no communication to them receiving returned brackets that I sent back via Fed Ex on 12/21/2023?
      I’ve talked via chat through their website which appears to be the Only way to talk to anyone about any issue. Each time I talk with someone, they assure me they will send my complaint via escalated to proper department, but I Never hear back from anyone?

    ExtendMySeat LLC is NOT a BBB Accredited Business.

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