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Business Profile

Eyeglass Suppliers

Clickshades.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pair of glasses from ClickShades (Order No. 19745). I received my order on December 2023 and there was only 1 pair in the box. I haves emailed and called this company everyday and have had not received a response.

  • Initial Complaint

    Date:03/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16th an amount of 118 for a pair of Eddie Bower glasses EB 32002 that were supposed to be delivered upon purchase there was confirmation of the order with no order # and there was no email confirmation sent to the email provided. I will send screenshots of what I have.

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of glasses frames for my 3-year old on October 13th, 2022 and paid extra for expedited shipping. I noticed it was odd that they did not send me any kind of order confirmation despite the fact I provided my e-mail address. They have charged my account but have not confirmed the order or shipping. I have called the phone number they provided over 10 times during their stated business hours and no one picks up. I also e-mailed them 2 days ago with no response. Their "suite" address they provide is misleading as it is a UPS store in California. At this point I just want a refund of the amount.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some frames from this company. They promised to provide a receipt and acknowledge my order. The only thing they have done is charge my debit card and have been completely unreachable by phone and email. I am seeking to challenge the charges on my card. Way too many red flags to be a legit company.

Clickshades.com is NOT a BBB Accredited Business.

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