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          Pro Health Billing has 1 locations, listed below.

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            Business ProfilePro Health Billing

            Medical Billing

            Contact Information

            860 Napa Valley Corporate Way Ste F

            Napa, CA 94558-6281

            Visit Website
            Email this Business
            (877) 377-9055

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers medical practice management and billing software. Specializing in medical billing software, medical coding, health data management, UB04 billing, CMS 1500 billing.

            Business Details

            Location of This Business
            860 Napa Valley Corporate Way Ste F, Napa, CA 94558-6281
            Email this Business
            BBB File Opened:
            8/7/2013
            Years in Business:
            12
            Business Started:
            4/5/2012
            Business Started Locally:
            4/5/2012
            Business Incorporated:
            4/5/2012
            Type of Entity:
            Corporation
            Number of Employees:
            4
            Alternate Business Name
            • Vertiga, Inc.
            Business Management
            • Ms. Lisa Muschetti, Owner/President
            Contact Information

            Principal

            • Ms. Lisa Muschetti, Owner/President

            Customer Contact

            • Ms. Lisa Muschetti, Owner/President
            Additional Contact Information

            Fax Numbers

            • (888) 283-1106
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/21/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            This software company charges a monthly fee for their services. However, MUTIPLE times the entire software has been down and unable to be used. Not just for a short period of time, but usually 3-5 days for the ENTIRE month in a row. I believe that they should be crediting their customers back for the hours and hours that the software is not able to be used because this happens multiple times a year. THe owner, ****, is a joke. She will not return any phone calls, or emails when a customer complains or requests a refund from her.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Walter B

            04/22/2022

            We have been customers of this software for more than 5 years on a cloud system where all of our data is held on their server. Well, we have had MULTIPLE times in which the system goes down.. not just for an hour or a day but we are never under 3 days of downtime and usually closer to 5+ days. In December of 2021, everyone with this software was down for 6 1/2 days. That means NO access to any of our data, patient files, and no billing can be done. Then in April of 2022 we have now been down again for more than 4 days and these are not the only 2 instances. The issues are also that we are never given any update as to WHY we are all down or what is being done. The 1 support person that works there says always states he is "working on it". We have also called the owner, ****, emailed her and left messages for 6 months with NO return calls or response what-so-ever. If you are considering purchasing this software, just know that before you purchase. It WILL go down. You will have NO idea why and you will not get any answers but yet they will ALWAYS charge you the full monthly fee for their services. Very disappointing because there are so many other software programs out there, how can you treat clients and confidential patient information this way?

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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