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Business Profile

Solar Energy Equipment Dealers

My Smart House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Smart House had representatives soliciting solar service. I schedule an appointment with them since we were looking into installing solar. My wife and I made an appointment with the them. They had a representative come out and provide us the costs, information and benefits. One of the selling points was My Smart House offered adders to sign up for their service, free nest thermostats, attic quiet cool fan, and $500 if you signed up. We liked the monthly cost and benefits so we signed up. This all took place in December of 2023. It took them 6 months to actually finally install solar panel system. We were then told they have to wait 3 months to give us the adders they promised us so it took 9 months to get nest thermostat installed and attic fan but not $500. They actually had made a deal with us since we have 2 thermostats to provide us the 2 thermostats and provide $400. I have called 4 times to inquire about the $400 that was promised and continue to have dates changed on when it will be mailed to us. First was October 2024, Jan 2025 and now August of 2025. I have asked for managers to have this escalated and My Smart House Representatives continue to tell me they have no control of the mailing of our check. Would love to have this resolved asap.

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is so freaking annoying keeps calling and bugging me. While their quote is crazy high almost double the leading companies. After all, they are just a middleman. I already turned them down due to unreasonable quote but they still keep calling me from different agent every few days after 1 year of the quote. Lack of good business management yet hype on overpricing and harassment callings. ??I have told them at least ********************************************************************************************************************** with different number and different agent!!!! This is a harassment!!! If they keep on calling me again I will file lawsuit against them!

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out that my Solar System has not been working since May 2024. The Smart House *************** Did not notify me that my solar was not working, I only found out When my electrical company sent me a bill in the mail , Notifying me that I had a bill of $3,000 dollars . I thought I was gonna have a heart attack. I am 90 years old and the ************* did not notify me that my Solar System had not been working for approximately five months. I contacted the *************** The Smart House ************* . they told me that my solar inverter was defective. I ordered the defective part on November ******* . It arrived the following week and its been sitting at my home ready to be installed? Ive had four different appointments with (smart house solar company ) and they never showed up to install the part. I have called at least (15 )times trying to schedule an appointment . They give me an appointment time, then They never called are show up . Are call to say theyre not gonna make it. Ive called and called and they continually give me a Fake appointment time and never called are do they show up. My neighbor ******* ***** is helping me write this Complaint -because I know nothing about computer . so please use his contact number listed **************) is the number that needs to be called to help me through this problem. Hes also been has been helping me communicate with the Smart Solar Representative regarding this problem and situation. On behalf of ******** ***** is ************.Thank You,Sincerely,******* *****-************

  • Initial Complaint

    Date:11/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had solar panels installed in 2018. Promotional options I paid for were never installed. I just received a text message from my smart home that reports of outages in my area suggest that I may loose power. Please call to buy backup equipment. Such a communication is not legal. Its a threat

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have tried reaching out to Solcius 100 times the ********** this Since December 2023 because they didn't complete the project. All they did was install panels on the roof and walked away and never came back. We tried calling the number given to us, but we just found out the company filed for bankruptcy. We were never notified about the status of the company. The person who sold the solar system to us "My Smart House" will not get back to us no matter how many times I called, text or emailed. I owe 37k to Goodleep and they sent out energy aid and it's been 9 months, and it is still not up and running. We need help and I don't think I should pay 37K at this point Our timeline when we started this transaction.... June 2022, we met with the salesman at our home. May 2023 Solar installation approved with our HOA. Finally installed panels on roof December 2023. Solcius goes bankrupt in February 2024. ******** (lender) hires Energy Aid (2nd ********** Aug 2024. Here we are in November 2024, and we still have no solar.

    Business Response

    Date: 11/13/2024

    This is the responsibility of the installer contractor, ***********. *********** has filed bankruptcy, therefore we suggest that the customer contact the finance company and inform them that the installer went out of business before their system was activated. My Smart House is unable to activate the system as we were not the installation company. 

  • Initial Complaint

    Date:09/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/19/24, My Smart House through local subsidiary called ******************** used a contractor by the name of ************* to install 17 solar panels on my roof. Under my contract, the solar panels were to cover the average usage costs monthly so that I would not have an electric bill unless my usage was higher than the average. Part of the contract also included 12 months credit via check for my service and a whole home Generac Generator to cover me in the off chance that my home loses power. I have not yet rcvd the ****************************************************************** rcvd. I have also had electric bills from my electricity provider in the amount of $664 and $740. This does not include the finance charge from Mosaic of $140 per month. The number of panels installed based on my conversations with the contractor are not enough to cover my average usage. I apparently would need almost 85 panels to cover my average usage. I have attempted to contact ****** my sales manager and he is avoiding my calls. I am requesting that My Smart House remove all equipment, repair any damage caused by installation and make all parties whole financially. My current situation is not what I agreed to. I can also provide the text message communications between myself and ****** ******** and **** **** discussing all of these matters. Once I started to voice my concerns is when communications responses stopped.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased solar panels and was given a warranty for damage from golf *****. On September 23, 2022 I called to let them know that 12 of my 14 panels were cracked from golf *****. My panels are not generating at 100% due to the fact they are cracked. Its been 2 years and no solution. Ive paid over 1000 dlrs the past 2 years on electricity besides paying for the panels. Cant get an answer the past 2 years.

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not a great experience with "MY SMART HOUSE". Initially projected started in Sept ********************************************************* April 2024. They promised Dec 2023 installation. As per the agreement they also promised me to pay full year of payment ($900). *** agreed that check will be sent August 2024. I have been trying to reach there office to get hold of so called ****************** but i am not getting no response. All i want is a refund check of what they promised. The other thing i am trying to reach out to them is regarding production. During summer months i expect my city bill to be very low since production is quite high but that is not the case. Hopefully they read and get things resolved!!

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought Solar system. Was supposed to get a $2,000.00 rebate. I have been calling for the last 6 weeks and every week they tell me the check is in the mail. They are now not returning my calls. I need the Momey I have health issues I am 75 years old and feel like they took advantage of me. Please help me. I just want my rebate check.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023 we signed a contract with My Smart House to have Complete Solar install solor panels on our home. In our contract we were promised 1 year of payments via check at job completion. About February/March the job was done.(Complete Solar never returned to reinstall the use meter so technically it's not complete but that's another complaint as they are affiliated)The check never arrived. Several phone callsand emails, run around and excuse after excuse we're frustrated. The money would be nice of course but right now it's about shoddy business practices and actually breach of contract. Can you please help us receive our promised 1 year payments?Yelp reviews indicate this is happening alot. The are making promises they don't intend on keeping to make the sale.I have to locate the contract if you need it.

    Business Response

    Date: 08/15/2024

    Please see attached screenshot of email that was sent to customer on 8/15/24. $876 check is scheduled to process on 8/23/24 and will arrive at customer's home address 7-10 following processing date.

    Customer Answer

    Date: 08/21/2024

     I am rejecting this response because:

    Thank you for your response and assistance in this matter.
    We have been told this comment several times.
    When the check actually arrives I will definitely update you right away. 
    Right now this is a hollow promise but I truly hope they follow through. 
    I'm not sure how to make this note it the file.
    Thank you again, 
    **********************;
    **********************;

My Smart House is NOT a BBB Accredited Business.

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