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Business Profile

Hotels

Best Western Tradewinds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,

    I am writing to formally file a complaint against Laura, the front desk representative at Best Western Tradewinds, regarding my recent experience at your hotel. Her behavior was not only unprofessional but also outright dismissive and rude, ultimately leaving me with such a negative impression that I will never stay at a Best Western property again.

    During my stay, Laura mistakenly charged me twice for my room. When I brought this issue to her attention, I expected a simple acknowledgment of the mistake and a swift resolution. Instead, she was extremely dismissive and unhelpful. Rather than taking responsibility for the error, she acted as if I was inconveniencing her by pointing it out. Her tone was condescending, and she made no effort to reassure me that the situation would be fixed. Instead of apologizing or offering assistance, she brushed me off and made it seem like the mistake was mine, not hers.

    I attempted to explain the issue calmly, but she interrupted me multiple times and displayed a complete lack of concern. Her attitude was not only unprofessional but also unacceptable for someone in a customer service role. Dealing with billing mistakes is frustrating enough, but encountering an employee who refuses to acknowledge or correct their own error makes the experience even worse.

    Because of Laura’s actions, I was forced to spend unnecessary time and energy resolving an issue that should have been handled promptly and courteously. Her rude behavior and failure to take accountability have left me with no desire to ever return to Best Western. If this is the type of customer service your company tolerates, then I will take my business elsewhere.

    I expect this matter to be addressed, and I would appreciate a formal response regarding the steps that will be taken to prevent this from happening to future guests. I also want confirmation that a full refund has been properly processed for all sums .

    Sincerely,
    ****** C.

    Business Response

    Date: 03/05/2025



    Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration you experienced during your check-in process.

    To clarify, upon your arrival late at night, you inserted your credit card into the reader without being prompted, which resulted in an authorization hold being placed twice. However, this did not mean you were charged twice—our system processed only one charge of $119.31. We understand how this may have caused concern, and we appreciate the opportunity to explain this to you earlier this morning. We’re glad to hear that, after our conversation, you left satisfied with our response.

    Your feedback is important to us, and we truly value your business. We hope to welcome you back in the future for a smoother experience. Please don’t hesitate to reach out if you have any further questions.

    Best regards,
    BEST WESTERN TRADEWINDS

    Customer Answer

    Date: 03/10/2025





    Complaint: 23022272



    I am rejecting this response because:

    My issues with Being charged twice has not been resolved. I still have a pending charge that should have been refunded on my financial statement. The correspondent to this compliant said that I was satisfied upon leaving. I wasn't. That was an assumption based off of my kindness. 



    Regards,



    D**** ******


























































  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary of the Dispute:
    On December 27, 2024, I had a reservation at the Best Western Tradewinds in Morro Bay, booked through Groupon. On the day of my stay, My party called the hotel to confirm my reservation. A representative named Lily informed us that while my reservation was found through Groupon, no room was booked, and the hotel was sold out. Based on this information, I made alternative arrangements outside of Morro Bay.

    Groupon later denied my refund request, citing information provided by the hotel. In an email dated December 29, 2024, Groupon stated:

    My reservation was at *** ***** ******* Morro Bay, CA, for Room 220.

    The hotel claimed I did not check in, and the room was unoccupied.

    The hotel suggested I might have gone to a different Best Western in town.

    The hotel denied receiving any communication from me during the check-in process or my intended stay.


    On January 3, 2025, I contacted the hotel manager, requesting confirmation of their phone logs to verify my call on December 27. The manager claimed to be busy and hung up.

    Discrepancies:

    I was explicitly informed by hotel staff on December 27 that no room was available under my name, leading me to secure alternative accommodations.

    The hotel’s claim that I did not communicate with them conflicts with my call to confirm my reservation, which can be supported by my phone records.

    Groupon’s suggestion that I went to the wrong hotel is incorrect, as I confirmed the address and spoke directly to staff at the correct location.


    Supporting Documentation:
    I have documentation, including call records and correspondence, that refutes the manager's narrative and Groupon’s claims. These materials demonstrate that I was not provided the services I paid for due to misinformation from hotel staff.

    Resolution Sought:
    I am seeking a full refund of $132.37, as no services were rendered, and I incurred additional expenses due to the misinformation provided.

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is with our stay at the Tradewinds on Sept 19, 2024. I was charged on my CC for a room, while my friend, Lorie Gordon was also charged for the same room during the same dates.
    I have receipts to back up my claim. The stay was for 3 days. I paid for one room and Lorie paid for another. When I got home, I found I was charged also for L****'s room.
    I have tried resolving this problem thru AAA, who I made the reservation through, They said the mgr would not cooperate. I have contacted Best Western Corporate, they said I had to go thru the manager at the Tradewinds.
    I have tried several times to contact this mgr. She has NEVER returned any phone calls that I have left.
    I want either my money back or the money that my friend, Lorie Gordon, paid for the same room at the same time.
    Can you please help me.

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation with this hotel on June 10, 2024 and spoke directly to L*****, the owner. I take detailed notes of all terms & conditions during my calls with hotels. L***** spent several minutes with me telling me about all the amenities because I thought the price was quite high for this type motel. One of the things she mentioned specifically was a cancellation period of 24 hours prior to check-in.
    The reservation was for Friday, July 26, 2024. Because of family matters, I had to cancel and called Wed, July 24 about 4 pm. To me, I was within the prescribed time to cancel without a charge. Initially, clerk Bernadette said all was OK & there would be no charge. She then called back and said, that according to the owner, the cancellation period was 72 hours and I would be charged. THERE WAS NO ATTEMPT TO RESOLVE THE ISSUE AT ALL. The clerk said she was just a messenger and that I would be charged.
    The amount in dispute is $377.93 which has been charged to my M/C. I feel the motel has been dishonest on that issue and would want that amount credited back to my card. The business committed to me a 24-hour period and I REASONABLY RELIED on that representation. While they may say the official period is 72 hours, the owner told me 24 (probably to get me to sign up) and that acts as a legal promise and that formed a contract that the hotel breached.

Best Western Tradewinds is NOT a BBB Accredited Business.

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