ComplaintsforSpecialized Bicycle Components

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a new specialized turbo levo comp..paid $8275 out the door with tax. Shortly after, one of my tires deteriorated from normal usage of 230 miles. This is unacceptable for a bike of this quality and price. The rest of the bike seems to be working very well but this tire is an issue. I don't feel like i should have to buy a new tire. please send me a new tire

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a new Specialized Turbo Como 5.0 IGH Ebike from a Specialized Retailer & it has Mechanical Issues due to Manufacturing Defect with poor back mud flap design placement & Defective Back Brakes? I would like Specialized to Replace my broken Garmin Radar & cover the cost of Repairs also needed to fix Defective Broken Back Brake Issue. This SPECIALIZED Company is running a Warranty Claim Con. SPECIALIZED **************** said its up to the ********************** "Retailers" & NOT ********** or **************** to decide whether an Ebike has a Warranty Claim?? So SPECIALIZED Ebike Retailer stores like *************** & River City Ebikes deny Valid Warranty Claims because they are NOT getting "PAID" for that Repair. So they "supposedly" check your Ebike out then tell you that the issue is not covered within SPECIALIZED'S Warranty, so that you ACTUALLY have pay for Repairs; as opposed to SPECIALIZED covering time / Service parts fees. This is how the SPECIALIZED ************* avoids responsibility & accountability for their Ebike Manufacturing Defect Flaws; along with poor quality control. One of SPECIALIZED's Ebike Retailers Refuses to honor SPECIALIZED's Warranty Claim because their not "actually" getting paid for Labor & Services so they play stupid & deny your Valid Warranty Claim.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  bought a turbo creo. it is defective and specialized refuses to correct or acknowledge issue.DO NOT BUY ANY SPECIALIZED PRODUCT.other brands support their products. Specialized does not

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I suffered neck and head injuries when riding my Specialized Diverge Carbon Sport on a local gravel trail. The front forks failed and snapped in half while riding the flat graded trail. Bike is less than 2 years old and has a lifetime warranty. I had just had the bike serviced at local Specialized retailer- complete tune up and new tubeless tires installed ($400+). The bike shop where I purchased contacted Specialized on my behalf. Their (Specialized) stance was I was at fault-I must have crashed into something and they refused to replace or even repair the bike. Repeated inquiry to the rider care chat-impossible to speak to anyone live- resulted in empty promises to investigate further. This bike is designed to ride on gravel, I did not crash into anything, and this company's refusal to stand behind their product even when injuries occur is warning sign to avoid this brand. Plenty of other options out there.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My Specialized bike is less then 4 years old and it already needs a new Motor. The cost of the motor is *****, with discount we are still looking at 650$ plus installation of 145$. This cost of repair is about 850.63$. I got a lemon, the motor on these e-bike dont go bad with less then 4 years of operation. According to the bike shop, this is the second bike that requires a full motor replacement. I need your help with specialized Bike to correct this.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 6/10/2023, I purchased a Roval Rapide Cockpit from Specialized.com. The merchant immediately charged me for the amount, but did not ship the item until eleven days later on 6/21. They used ****************************** which requires me to be available when the carrier attempts delivery. With ************************** anyone could sign for the package. However, since I work from an office during the weekday, I would not be available to sign for the package myself. As a result, I called ***** on 6/22 asking them to redirect the package to a ***** Office location for pickup. They informed me that the shipper Specialized had setup the package in a way that only they could change the shipping destination or service level.I attempted to call Specialized using their Support Line at ************ on 6/23, 6/24, 6/26 and never received any response to my calls. As a result, I submitted a support ticket through their website on 6/24 and did not receive a reply until 7/7 (copy is attached).In the interim, ***** attempted to deliver the item while I was at work on 6/23, 6/24, and 6/25. After receiving a paper notification from *****, I called them at 7/3 to ask them about pickup options. They informed me that they could not attempt redelivery nor could I pickup the item. They were in the process of shipping the package back to the merchant Specialized. As shown in the merchants own documentation, the package was sent back to them by ***** and delivered to their warehouse on 7/12.While the package was being returned to the merchant, Specialized online support did finally respond to my request for additional support on 7/10. They informed me that as soon as the package was returned to their warehouse, I would receive a refund for the $633.30. I have never received this refund. I request that Specialized.com refund the $633.60 promptly due to non-delivery of this product.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a new Kenevo SL back in June of 2021. My chainstay cracked and the dealer determined it was a crash replacement even though there was no crash involved. I paid for a new chainstay a received a replacement of a different color because Specialized doesnt sell the frame in the color I originally purchased (so I have a two color frame on a bike I purchased for 11k)?!?! Now Im having my front triangle peeling off paint on the shock mount and several cracks around it. My dealer insists that its cosmetic only and cant be warranted. Thats the worst excuse I ever heard in my life. If you purchased a high end car (thats what I thought Specialized was comparable to) and it started peeling off paint that wouldnt be a warranty claim? Also, wouldnt it weaken the material under the finish and make it break/rust/weaken over time? Peeling paint should definitely be a manufacturer defect and the whole cosmetic issue comment seems completely ridiculous. To top it off now my *** screen is delaminating but that is also cosmetic according to the dealer. I guess everything is cosmetic so they dont have to fix anything.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am trying to initiate a return but the company does not answer the customer service phone nor answers emails. I have been trying for 2 weeks.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 6/22/23, I purchases a bike seat for $111. This is a small amount of money considering the ~$35,000 on bikes i've purchased from Specialized over the last 10 years. After purchasing and being charged, the saddle never showed up. I contacted support and they said, their system through Oracle cancelled the transaction without my knowledge. They saw a cancellation, I paid in full and nothing came. After resolving, they agreed to send me the saddle and gave me a 40% off coupon towards future orders. I clearly asked what the coupon was issued for. The support rep told me anything but complete bicycles. I asked if it would include wheel sets. The response was yes. They even recommended a wheel set, which is the set I ultimately purchased, One for road tires, the other for gravel tires. I spent over 6 days attempting to place the order. While the order was not being submitted, I was accused several times that my browser was using the issue. I tried different browsers, full restarts and different computers. I put hours of my time in. Finally they tell me the error is on their side again and then they rescind the 40% discount. This leads me to believe they would not approve my order and were dragging me along for almost a week. this was confirmed after receiving the following email: "This is *****, Previously, we had offered a 40% discount code as an apology to be used when reordering your order that had failed. The most recent order attempts, some *****x the original order value are not in the spirit of how this was intended, and unfortunately our e-commerce team has informed us that they're not able to issue another code that *** be used in this manner.Initial dialogue: 12:40, Jun 29 *****: Because of our mistake, here is a 40% discount code to help out on the cost of a new order: USRC40-7WLY-844P-6HPL-64L1 You: Will the coupon code work on parts? You said equipment You: as in wheels Bjorn: Yes it will work on wheels"

• Initial Complaint

  02/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  - In 2021, I purchased a pair of S-Works Vent 7 Road Shoes on March 2 (order # US-**********) - In 2022, the mesh vents on the shoes busted on both sides - This was due to regular road bike riding conditions (8h total riding a week)- In 2023, with the shoes still under the 2yr warranty, I emailed Specialized asking for a replacement - The customer service representative refused the warranty replacement - They said, "This is not a known issue with the product and this is not a manufacturing defect.- This is not true, as the issue happened on both my left/right side. Now can this not be a design flaw?- I've also seen the same issue on other cyclists' S-Works Vent shoes, in the same spot.- This is unacceptable, dishonorable service. - The shoes are under warranty and should be replaced.- Attached is original receipt from Specialized and my email thread with customer service.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩