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Business Profile

Computer System Designers

Complete P C Specialist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14, 2025, I dropped off my Apple MacBook Pro 13-inch (Model A2251, Serial C02D54L4ML7J, grey with stickers on top, estimated value $500) at Computer PC Specialists in *************, **, for data recovery. I paid a $100 diagnostic and service deposit and have a receipt as proof.After more than two months with no updates, I contacted the shop multiple times by phone and text. The shop eventually requested the password to my computer, confirming that no work had been performed. I then decided not to continue services and requested only the return of my laptop.Despite my requests, the business refused to return my property. The shop owner, through employees, has now demanded $200 to release my laptop, which I have not agreed to pay. I am concerned for the safety of my MacBook due to repeated pressure from the business.I am seeking the return of my laptop in its current condition without requiring any additional payment.

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