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Business Profile

Tire Dealers

Big Brand Tire & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Big Brand Tire & Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Brand Tire & Service has 87 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had purchased 4 new tires from the local Big Brand tires before I was scheduled to go out of town, as I was driving down the highway the truck would vibrate which it did not do before. Took it back when I got back in town to them and they said I had 2 broken motor mounts. Had the motor mounts fixed at a mechanic shop and vehicle still shakes. Took vehicle to another tire shop and was told the tires had the wrong wheel wieghts. They put more wheel wieghts on and it still vibrated. Had a mechanic look over the vehicle and drive it and was told it was the left front tire. Took it to another Big Brand location and they said they would make it right. They just moved the tire from the front to the back and said they fixed it. It still vibrates in the rear instead of the front. While I was there a Us.Army solider came into the store to have her tires repaired and they told her they do not serve military personnel. Not only did they not fix the issue with my tire but to not help out our Armed Services men and women is not cool.

      Business Response

      Date: 07/23/2025

      To all parties involved,

      Our District Manager has made several attempts to contact our guest, with the most recent being on 7/23/2025. As of today, we have not been able to get in contact with the guest. 

      For any further questions or concerns, please contact: [email protected].

      Thank you

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 6/15/2025
      I paid 596.80 for a service that I didn't need.
      I brought in a vehicle that I had recently purchased to have it inspected because I noticed it was leaning on one side. After having it inspected the shop recommended that I replace the front coil springs. So I allowed them to replace the springs but it didn't fix the problem. They told me I should have the vehicle checked for frame damage. I then took the vehicle to have the frame inspected and it was determined that the frame was not damaged and the vehicle only need to be rebalanced. I allowed the Frame shop to rebalanced the vehicle and it now back to normal.
      I have not been reimburse for the replace of the coil springs.

      Business Response

      Date: 07/16/2025

      To all parties involved,

      Our guest was contacted by the District Manager on 7/15/25 where a refund agreement was reached. Our guest will return to the location on 7/16 to have the agreed refund issued. 

      For any other questions regarding the resolution of this concern, please contact: *****@bigbrandtire.com

      Thank you. 

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against the Big Brand tire location at 6809 Sebastopol Ave. Sebastopol, CA 95472. I had reserved a free oil change promotion (from Facebook) online for July 22. I called the Sebastopol location on July 9 to confirm my appt but I was told this location is no longer participating in the free oil change promotion and was advised to book the Santa Rosa airport location. I am filing a complaint for misadvertisement and the business location not honoring the promotion, despite receiving a confirmation email. See attached email confirmation.

      Business Response

      Date: 07/10/2025

      To all parties involved,

      Our guest was called by the regional manager at 11:08AM on 7/10/25. Our call went unanswered, and so we left a VM and are waiting for a call back. 

      For any other questions or concerns regarding the resolution of this concern, please contact: [email protected]

      Thank you. 

      Customer Answer

      Date: 07/11/2025





      I have reviewed the response made by the business in reference to complaint ID 23576286, and find that this resolution is satisfactory to me. I spoke to district manager named R**** on 7/11/2025 and he agreed that I call him once I'm due for an oil change so he can manually apply the promotion.



      Regards,



      M** ********








































    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m writing about an issue I’ve had with a tire repair from Big Brand Tire and Service

      On May 9, I came in to have a tire repaired and paid $158.70 for the service. The team worked on it, but unfortunately, they missed a crack and some internal damage. After a few air refills, I returned 2 months later because the tire was still losing air. Instead of fixing it at the shop, I was told to take it to Spec-Wheels of America for further repairs.

      I recently got the tire back from Spec-Wheels, and they informed me that it was unsafe to drive on. They found that the tire was shredding on the inside, which means the damage was likely there since the original repair at Big Brand Tire and Service.

      I understand that I didn’t purchase a Road Hazard Certificate, but this damage wasn’t caused by road conditions, it was missed during the team’s inspection and should have been identified from the start.

      This is very disappointing, especially since I trusted them to fix the issue properly. I also don’t think it’s fair that I was asked to pay for another tire after the original damage was overlooked. After owning the tire for only two months, it’s now ruined.

      I hope we can resolve this quickly so I can continue to trust their service moving forward.

      Business Response

      Date: 07/09/2025

      To all parties involved,

      Our guest has been contacted, and a refund for the tire has been offered and accepted.

      For any additional questions or concerns regarding the resolution of this concern, please reach out to: [email protected]

      Thank you.

      Customer Answer

      Date: 07/09/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23567928, and find that this resolution is satisfactory to me.




      Regards,



      **** ****








































    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 6/24/25
      Amount of money paid to business: nothing was paid towards the issue, however the business attempted to charge $212.80.
      Nature of the dispute- I took my car into Big Brand Tire shop located at 6/24/25 for an oil change and tire rotation. Towards the end of the service, I was called by Hailey S. Advising that my studs on my tires were stripped and in order to repair them, I had to pay 212.80. I have been taking my car to this location since 4/6/24 so the studs being stripped would have been their doing. I only take my car to this location, and have never been advised until this day that my studs were stripped. The business stripped my studs and are now expecting me to pay for their damage.
      Whether or not business tried to resolve the dispute: I attempted to resolve the issue with the location and was told they did not damage the vehicle and it would have had to happen during my last service. When I reminded them that I only go to that location, they then said well there could be other reasons there were stripped and would not take responsibility.

      Business Response

      Date: 06/27/2025

      To all parties involved, 

      Our guest was contacted by the Regional Manager via phone call on 06/27/25, however the call went unanswered and a voicemail was left. We are currently awaiting a return call to proceed with a resolution.

      For any other questions or concerns regarding the resolution of this concern, please contact: [email protected].

      Thank you.

      Customer Answer

      Date: 06/30/2025





      I have reviewed the response made by the business in reference to complaint ID 23526174, and find that this resolution is satisfactory to me. I returned their call and my vehicle was fixed.



      Regards,



      ******* ****








































    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business never rotated my tires when I specifically asked them to. Business also changed my oil WITHOUT using a funnel, thus spreading excess amounts of oil towards my engine cover, engine bay, and windshield (like come on guys, no common sense?). Business also let me wait 1+ hour for a simple inspection, making me late for my meeting AND losing my time & money! Not to mention, ALL of these scenarios were separate from one another! I don’t know what’s wrong with these guys, but I tried my best to let it slide as I know how hard these jobs can be. I wanted to give them faith but the repeated amounts of lackluster behavior is making me sick. Paperwork with timestamps, employee’s name, etc, are all available if needed.

      Business Response

      Date: 06/25/2025

      To all parties involved, 

      Our guest was called by the regional manager on 6/23/25, however our call went unanswered. We are currently awaiting a response from the guest.

      For any other questions or concerns regarding the resolution of this concern, please contact: *****@bigbrandtire.com.

      Thank you.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took it in for a tire repair and when I came back to pick it up my car would not start they had to jump start and now my car doesn’t start with out a jump start on believe they dried my battery..I reported it to the store they said they were not Liable .

      Business Response

      Date: 06/19/2025

      To all parties involved,

      As of 6/18/25, we have attempted to contact our guest via phone call but have not yet been connected. Our district manager has left a voicemail, and we are currently awaiting a return call for resolution.

      If there are any other questions or concerns regarding the resolution of this concern, please contact: [email protected]

      Thank you.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was taken for a diagnosis we was told the car wasn't running hot and it wasn't the heads or engine it was a Module and replacing that would fix the problem. I explained to the man I didn't want to do any head or engine job if trash the car instead of giving it away to my cousin. He said he was for sure the Module would fix it so I told him to order the part. He did and it didn't fix the initial problem which he said it would now he wants 1200.00 and the car still doesn't work and now he's saying it's the heads and engine.

      Business Response

      Date: 06/13/2025

      To all parties involved,

      During the initial inspection of our guest's vehicle:
       - Coolant reservoir was empty and the radiator cap was missing the seal, which can often mimic symptoms of a blown head gasket
       - A block test was performed and came back negative, indicating no exhaust fumes in the coolant, meaning there were no clear signs of head gasket failure at the time of inspection

      After replacing the radiator cap and refilling the coolant, the initial overheating issue was resolved, and we received verbal authorization from our guest to proceed with diagnosing the secondary reason for visit, which was a Check Engine Light. Our diagnostic pointed towards a failed ionization control module, and a replacement repair totaling $1,229.35 was authorized by our guest. 

      The installation of this component, the vehicle's codes were resolved and passed a 20-mile drive test. Upon returning the vehicle to the service center, our technician observed new symptoms that indicated and confirmed further internal concerns. Our guest has been referred to a specialty service center for further engine repairs. 

      Important notes:
       - The vehicle was previously treated with Blue Devil (by consumer or third-party repair center).Such products are inherently unreliable and can increase the difficulty of correctly diagnosing a failed head gasket. 
       - Our customer was not charged for the initial fix (replacing coolant and radiator cap)
       - No diagnostic fees have been charged
       - All services performed have been confirmed as necessary for the vehicle (SAAB 9-3 w/ 123,784 miles)

      To support our guest despite the unexpected outcomes and unforeseen complexities, we have offered:
       - $400 discount, reducing the final price to $805.39
       - All standard diagnostic fees have been waived
       - Referral to specialty service center for further diagnostics and repairs

      For any additional questions or concerns regarding the resolution of this concern, please contact: [email protected]

      Thank you.



      Customer Answer

      Date: 06/16/2025





      I am rejecting this response because:

      I explained to Big Brand I wasn't wanting to fix the engine and they said it wasn't the engine to do work on the car, the work done wasn't what was needed. They just wanted to fo something to get money and the car still isn't fixed. Prior to them working on the car they missed diagnosis the car that's not my fault they are suppose to be the experts not just guessing and making clients pay for work that doesn't fix people's car.



      Regards,



      O***** ******


























































    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came in for tires, they told me my brakes were basically metal to metal, made me scared to drive out of there because they couldn't get me in till the next Tuesday. Came back in for the official inspection, first they said my brakes were metal to metal, so I bought $900 in brakes, then paperwork said I had "1-2 thousand miles", but when I asked the actual thickness of the pad they told me 1-2mm, which is more than 2k miles according to another mechanic. Then they sent this picture and told me "You can see the pad is metal to metal", which it is not. It is very low, but I could have driven a bit more, which is NOT what they led me to believe when they sold me the work.

      I know I needed brakes, but what I didn't need was for them to scare me with claims of the pads being on metal, I would have bought the brakes anyways. Then I can't get straight answer from the advisor, manager or district manager and they're calling low pads metal on metal like they don't know the difference, and just generally BSing me. The manager literally said "Your brakes were metal to metal.....yes they were 1-2mm".

      I asked for a partial refund that would let them keep enough $ to cover their costs but they refused, offering only $200 instead. so now I'm disputing the charges and filing a claim with the BAR.

      Business Response

      Date: 06/14/2025

      To all parties involved,

      Our guest was contacted by the District Manager on 06/13/2025 via phone call. A voicemail was left, and we are awaiting a call back for further resolution.

      For any other questions or concerns, please contact: [email protected]

      Thank you.

      Customer Answer

      Date: 06/16/2025





      I am rejecting this response because: The district manager has not returned the call.



      Regards,



      A****** ******


























































      Business Response

      Date: 06/16/2025

      To all parties involved,

      As of 6/16/25, we have not yet received a call from the guest directly. 

      As an additional option for communication, our guest is welcome to contact us via: [email protected]

      Thank you. 

      Customer Answer

      Date: 06/17/2025





      I am rejecting this response because: The company has been contacted by my authorized representive, Daniel Jordan, who is acting on my behalf in this matter. I do not wish to communicate directly with Big Brand Tire as I fear being misled and taken advantage of again.



      Regards,



      A****** ******


























































    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for a warranty on tires that was purchased at Big Brand Tires in the city of Chatsworth. I took my car to have the tire checked because I had a slow leak. The company did not want to acknowledge the warranty and told me I had to pay over one hundred dollars for a tire, when I had previously gone for the same thing and only had to pay $41. Not only were they trying to charge me a lot more money this time they told me they had fixed a different tire that had a nail in it. Not even two days later my tire was leaking air again and I had to go to a different tire shop. I would like for them to acknowledge my warranty like they did previously, and I pay the amount that I paid the first time.

      Business Response

      Date: 04/23/2025

      To all parties involved, 

      Our District Manager attempted to make contact with this guest on 04/22/2025 to discuss a resolution. A voicemail was left requesting a call back.

      We encourage our guest to either return the call or reach out to *****@bigbrandtire.com to help progress this resolution.

      Thank you.

    Big Brand Tire & Service is NOT a BBB Accredited Business.

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