Business ProfileforGiant Inland Empire R.V. Center, Inc.

Interested in purchasing a RV or Travel Trailer, please take your business elsewhere. I am a firm believer that a team consists of all departments within an organization and this place has it all wrong. The sales side of things was satisfactory but when purchasing a unit, always consider where you plan to take it if a repair is needed. Giant RV Murrieta's ****************** was amazingly the worst customer service I have received in years. Thinking more like 0/5. Service Manager (*******************), the Service Representative (*************************) have zero customer service and communication skills but are great at blaming the customer for any and all unit issues. For example, I took my unit in for a few recall items and was told that my roof had a leak. My unit is just over one year old. When advised of the leak, I was immediately told that the issue was due to lack of owner maintenance. Come to find out, the issue was due to a manufacturer assembly issue and was covered by the manufacturer. They had my unit for two months and it took me to go to the manufacturer (Heartland) to share my issue and Heartland to advise the service center on how to fix it. This service center is all about the repair money and not about the customer. Please, do not waste your time by even trying to purchase items from this hole in the ground off-site shelter. The bad reviews continue to build and that says it all. Needless to say, they lost my business and I plan to share my experience with every veteran I know to avoid having anyone experience what I had to experience. Happy Camping!