Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

HMR Property Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning,we spent 2 weeks without warm water. After a few attempts at calling the city to come help, the solution ended up being a simple switch for the pipes to the unit. If they did their due diligence on the mechanisms of the house this couldve been solved quickly. In October, we spent 3 weeks without trash service until we reminded the management to help us set up the trash service through the city since we could not do it on our own. In November, we asked for heaters since our unit does not have in-unit conditioning and they presented a cheap plastic heater to plug into the wall. The heater never worked efficiently enough for the whole house. We asked them for another heater and they said we had to put in a new request. My unit is part of a property with a big unoccupied house that has regularly been worked on. The workers told us in January that there have been multiple break ins/successful robberies in the house, last event being January 12th while we were at home. We were never notified by management about any caution or safety concerns. We brought up this issue, they said it was not their responsibility to let us know. We had several black outs due to the fuse blowing up in February/March. when we spoke to the electrician that we found out the house was running at a low amp usage of 20. We let management know and they said no one will come to fix it or repair since it will be expensive. Shortly after sending a long email about my concerns, they were abruptly fired by the landlord. In the transition process, all they did was notify me that they wont be managing anymore. I never received another response for 3 weeks. I sent another email the past week and it went completely ignored. This Friday (4/11) before my lease ends the manager contacted me with a reminder about the change in management. I let her know no one had contacted us at all with any information and we dont know what is going on. I was left with no response.

HMR Property Management, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.