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Find a Location

Round Table Pizza has 1 locations, listed below.

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    Business ProfileforRound Table Pizza

    Restaurants

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3601 Pelandale Ave., ste 101, Modesto, CA 95356-9808
    BBB File Opened:
    5/7/2022
    Years in Business:
    28
    Business Started:
    10/17/1995
    Type of Entity:
    Sole Proprietorship

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    ( first it was unknown that Round table uses door dash as their delivery service, even though you order directly from them)This was the second time I ordered a pizza and it was not delivered. I called and spoke with both ******* and ***** who are managers. They stated they could not refund the tip I had put and that it goes directly to doordash even though I never received my order. Well they were going to refund the rest of the money and called to get my card number. I just realized that no refund was ever even given to me and now the managers are refusing to give me owners name, number and a refund.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Be D

    1 star

    04/11/2023

    Horrible customer service! I ordered a large all meat pizza and paid for a large ($41.21) pizza, upon delivery I received a medium pizza. I called the store, without any issue, to see if they can credit me the balance so I can at least get some of my money back for the purchase. The girl stated that she will credit me with a large pizza as originally ordered and I can pick it up whenever I would like to. Two days later, I called the same Roundtable Pizza in order to redeem my pizza. I was notified that I can come pick up my pizza in approximately ***** minutes today (4/11/2023) and was read back my order confirming that I had the large all meat pizza from Saturday confirming RoundTable had knowledge of what happened. I came across town and walked into the store to be rudely greeted by a worker name "Geeta" she claimed to be someone of "authority figure" or maybe a lead staff. She wanted to know who I spoke to on the phone on Friday (4/7/2023). I stated I wasn't exactly sure whom it was, however indicated that I ordered the pizza on Saturday (4/8/2023) and it was around 7:30pm and gave the receipt. ***** stated she doesn't know who or what I was talking about, and policy does not allow this kind of thing to happen. I explained to her that, this seems more like a staffing issue rather than a customer issue. They didn't bother to call me and state that they weren't able to fulfill my order which would have saved me a trip across town. Geeta was extremely rude in regard to any customer service and made no attempt, at minimum, credit me back the difference or make it right. In fact, she laughed when I stated I can file a complaint in regard to the occurrence. She asked for my name and number, and I will just assume nothing will happen. Given I have thousands of followers on my social media, this will not be reviewed well on any platform I have. I absolutely NEVER complain about these things however, this was ridiculous. Try better...-A now Happy Mountain Mikes Customer

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