Business ProfileforHoneys Air, Inc.

I purchased a new furnace and A/C system from ************************************ (*******, **) in May 2019. At that time, I was encouraged to enroll in their bi-annual (Spring/Fall) maintenance program to sustain the original warranty. I was billed $19.42/month; each inspection cost $116.52 or $233.04/year.I cancelled the service in September 2023. I had paid a total of $174.78 from January 2023 through September 2023 (9 months x $19.42/mo. = $174.48). The Spring inspection was performed 8/17/23; the Fall inspection was never done.I initially sent ************************************ a letter, dated January 4, 2023, demanding that they prorate the monies I overpaid and refund me the difference of $58.26 ($174.78/paid - $116.52/inspection = $58.26); there was no response. I then contacted ************************************ via telephone on February 5, 2023; according to ******, ************************************ doesn't refund monies that clients have overpaid! With that, I sent a follow-up letter, dated February 7, 2023, via Certified Mail, demanding, once again, that the overpayment owed me be refunded; again, there was no response. I have all the necessary documentation needed in order to substantiate my claim in Small Claims Court, but I would rather resolve this amicably. Please see the attached letters.