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            Business ProfileThe Pool Guys

            Pool Service

            Contact Information

            929 Bel Passi Dr.

            Modesto, CA 95350

            (209) 765-0237

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            929 Bel Passi Dr., Modesto, CA 95350
            BBB File Opened:
            6/15/2021
            Years in Business:
            8
            Business Started:
            5/6/2015
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Chris Davis, Owner/Agent
            • Mrs. Mary Davis, Owner
            Contact Information

            Principal

            • Mr. Chris Davis, Owner/Agent
            • Mrs. Mary Davis, Owner

            Customer Contact

            • Mr. Chris Davis, Owner/Agent
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/06/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We have used this business for pool care since April 2021 when we purchased our new home. Chris worked with our realtor to clean out the pool and refill. We had brief interactions and he seemed kind and quick so we pursued pool services with him. We initially hired him for chemical services only at a rate of 60$ monthly. Our pool built up algae despite our efforts to scrub and run the filter. Feeling that this was due to our novice pool knowledge we increased our pool service to full care for a rate of 120$ in June. During this time we also put in surveillance cameras over the pool as a safety measure for small children living in our home. At the end of June our pool continued to build up algae and we found ourselves having to purchase chemicals to treat it. This made me suspicious as to whether or not the business we pay had been fulfilling their duty. I went through the camera footage and he had not serviced our pool for the month of June. He will not respond to our calls.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            carla f

            07/31/2023

            Referral from my real state agent Pool Guys have done the inspection so I decided to contract for cleaning and regular maintenance. The pool was green from the beginning. On the first visit payed them, came couple more times Pool had some improvement and after I notice was going ************* after several messages and calls with no answer finally was contacted by *****. I have already find out that the pool haven't been maintained for 19 days straight! Without even telling me. Any improvement by then was gone. He came by 1 more time, I told him this Pool needed weekly treatment in order to see real results and guess what? He disappeared again! Texted him last week sending him this pictures until now no response. Texted today no response
            Read 1 More Customer Review

            Local BBB

            BBB of Northeast California

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