3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Maria L
5 stars01/23/2024
I Have been shopping three close by **** Stores. I don't like to be harrased by Sales people so I don't give my number. I speak through email. The Manager at Heritage Ford has been the only person who replies back to me and answers my questions. *****. The other two seem to take days or no replys. I will not buy from them others. When I'm ready I will buy From her.
Heritage Ford Response
01/24/2024
Thank you so much for taking the time to share your positive review! We're thrilled to hear that you had a great experience with our service. It's always rewarding to receive such positive feedback from our valued customers.
At Heritage Ford, we take customer service very seriously, and it's our priority to ensure that our customers feel valued and satisfied. Your kind words motivate us to continue putting our customers first and providing the best service possible.
We truly appreciate your support, and we look forward to serving you again in the future. If you ever have any questions or concerns, please don't hesitate to reach out.Review from Miriam S
1 star10/26/2022
I bring my vehicle to get oil changes here since I bought my vehicle at their location. I trusted that they would let me know when I needed new brakes since that is part of the service. They always marked green so I went with that. Then after a while, I started hearing noises when I would brake. I took it into a local repair shop and I even had to replace my rotors of how bad the brakes were. I came again today to get an oil change, and again they mark ********** green when I know that my rear brakes will need to be replaced soon. I let the cashier lady know what was going on and she said they dont actually inspect the brakes. Its just a visual and if I wanted them to actually look at them, I would have to let them know. Like really then why do you add brake inspection if youre not going to actually inspect the brakes. Also, every time I go in, they just look annoyed that they have to help you. This will be my last vehicle that I purchased through them.Review from LIsa M
1 star09/07/2022
Horrible customer service. Left car twice picked up car after final fix had to argue with them saying my car was completed. Bumper they replaced is still loose etc on both ends. Did business with this company for years not the same. DO NOT LEAVE YOUR CAR HERE! They dont even remember they have your car or who your are.
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