Complaints
This profile includes complaints for Global Exchange Vacation Club's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 145 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
How will you like to save money on your vacation ? Illustration showing big savings! *************** / cruises etc saving big money Sign up here. It will take 30 days for us to process your account. After the 30 days you will be allowed to book any where in the world. Received access information. Does not save any money on flights. I was told I could save lots of money on flights. Big lie I want to cancel my service.I was told I cannot cancel my service because its been 30 days I waited 30 days to receive access but now I cannot cancel because its past 30 days I was not happy because it didnt have what they mentioned on the presentation Big scam. Should not be in business.
Business Response
Date: 06/13/2024
BBB Complaint
Date: June 12, 2024
Consumer: De La Fuente
Complaint ID#: 21818407
Response:
We apologize to this member for any confusion. Global Exchange Vacation Club is a timeshare, not a travel company. This member signed multiple documents that there are no discounts on airfare. As for discounted accommodations, we cannot be beat. We guarantee the lowest cost on over ******* hotels or we will pay the difference. We offer over ******* timeshare weeks that can be booked from 2- days to 18 months in advance for an average cost of only $599.00. We offer one-on-one tutorials, or the member can go onto the website for how-to videos on how to use each benefit of the Club.Customer Answer
Date: 08/14/2024
Non stop calling stating it will ruin our credit if we dont make a payment as of now . Ridiculous business not what they told us, just a big scamBusiness Response
Date: 08/19/2024
BBB Complaint
Date: August 16, 2024
Consumer: **************** Fuente
Complaint ID#: 21818407
Response:
GEVC has reviewed this complaint again and has not changed its stance. We will reach out in writing to this member addressing his concerns.Initial Complaint
Date:05/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We would like to file a claim against Global Exchange Vacation Club with regards to;Global Exchange Vacation Club Account :************ On or about January 29, 2017, my spouse and I attended a presentation hosted by Global Exchange Vacation Club after receiving an enticing invitation in the mail promising a free trip to *********. The meeting, held at a local office building in **********, was attended by numerous couples. During the presentation, we were assured of the club's offerings, including the ability to easily book vacation spots at our convenience.We were swayed by promises of convenience and a bonus marine trip to ************ if we signed up that day. However, once we became members, we encountered significant difficulties in booking any desirable locations, particularly within **********, despite expressing our preference for local destinations prior to purchase.Numerous attempts to secure reservations yielded no availability, leaving us unable to utilize the timeshare effectively. This situation has resulted in substantial financial losses, compounded by unexpected medical expenses stemming from my husband's severe heart attack in August 2017. His subsequent inability to continue his previous employment due to health concerns, coupled with the recent news of the closure of his current workplace, has left us in a precarious financial situation.Given these circumstances and hardships, we believe it is necessary to terminate our membership with Global Exchange Vacation Club Account :************ . We urge The BBB to address these issues promptly and provide a resolution that aligns with our needs and circumstances.Sincerely,*** and *****************************Business Response
Date: 06/03/2024
BBB Complaint
Date: June 3, 2024
Consumer: ************************************
Complaint ID#: 2721311
Response:
The Membership associated with Mr. and ***************** was foreclosed on in 2023 due to non-payment of maintenance fees for more than three years. It is important to note that the Aldamas are not members of Global Exchange Vacation Club (GEVC) and do not have any outstanding dues with the company. However, if there are any references to the loan they acquired to buy the timeshare, that loan is currently in collections due to non-payment for over four years. They should contact the collection company that has nothing to do with GEVC.Initial Complaint
Date:05/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Utilized Global Exchange Vacation Club to secure a hotel in ********, ** area to attend a basketball game for my nephews. The game has since been cancelled and moved to a location in *******. I contacted GEVC to request a refund or a travel credit to be used at a later date but was told that I can't get either as charges are final. As a fully paid member of this Vacation Club since 2013 there are exceptions to every rule. I have contacted **************** on (2) separate occasions as were told there is nothing they can do. I'm reaching out to the BBB to assist with a resolution to my issue.Business Response
Date: 06/03/2024
BBB Complaint
Date: June 3, 2024
Consumer: ***********************
Complaint ID#: 21705139
Response:
We apologize to this member for any frustration they may be experiencing. The member was informed at the time of booking that the trip was non-cancelable and accepted these conditions.Global Exchange Vacation Club (GEVC) is a California Not-For-Profit Homeowners Association,and as such, there are no available funds to rebate or refund members. The funds were directed to the hotel, not GEVC. We will respond to this member in writing.Initial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no knowledge of this account that is reporting on my credit report.(a) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of(1) appropriate proof of the identity of the consumer;(2) a copy of an identity theft report;(3) the identification of such information by the consumer; and (4) a statement by the consumer that the information is not information relating to any transaction by the consumer.(b) Notification. A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection (a) of this section(1) that the information may be a result of identity theft; (2) that an identity theft report has been filed;(3) that a block has been requested under this section; and (4) of the effective dates of the block.Resolution:Remove this account from my credit report and release me from all debt claimed to be owed.CEASE AND DESIST! Thank you so much for your prompt attention to this matter.Business Response
Date: 05/02/2024
BBB Complaint
Date: May 1, 2024
Consumer: *******************************
Complaint ID#: 211628236
Response:
This member bought in August 2021, made 13 payments, then ceased payments, now they are in foreclosure proceedings. Despite their ability to request changes from credit bureaus, the undeniable truth remains unchanged.Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a complete fraud. They tell you that the trips are cheaper they are not. Half of the dates are unavailable. The resorts are not up to par once researched. Not at all as advertised. This is a complete scam and waste of money.Business Response
Date: 10/24/2024
BBB Complaint
Date: April 25, 2024
Consumer: ****** *********
Complaint ID#: 21589154
Response:
We extend our apologies to this member for any inconvenience experienced. The developers presentation is live on the *** website and all resort and locations visited during the presentation can be booked on a space available basis. Understanding how to leverage the clubs benefits may be challenging, but our *************** team provides personal tutorials, or alternatively, instructional videos are available on our website.The club guarantees the lowest hotel costs, or we will pay the difference all the member has to do is show us. Its important to note that we have never had to reimburse a member for finding a lower rate. GEVC has almost ****** members who would disagree with this member assertion that we are a scam or a waste of money.Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/28/24, having an appointment, we came to the Global Exchange Vacation Club store located in ************. After arriving, we learned that our mother was in the hospital with a stroke. We then told GEVC employees we needed to leave to get to our mother. We requested coming back another day but were encouraged to stay with the assurance that they would get us out quickly. We were repeatedly told only a few minutes longer. Deeply concerned with getting to the hospital we did not fully understanding everything we were being told. Unfortunately, our mother died the next day. We spent the next few days preparing for her funeral. As you can imagine, GEVC was the farthest thing from our mind at this point. On 2/7/24, we attempted to log into the GEVC website to confirm what we were told. We searched the documents for a log-in but could not find one. We then called *****************************, who first told us we should have it already and to check our emails. After confirming we had no emails from GEVC or RCI, ******* stated well it could take up to a month. It should be noted that while waiting for our documents and log-in credentials to arrive we continued to do all the things you would expect when involved in a traumatic event involving a loved one. On 2/22/24, we finally received a letter containing login information. We promptly logged in only to determine that the information we were provided on 1/28 was not what we recalled being told. We promptly called GEVC to request a cancellation. A man answered who despite being made aware of our situation showed no empathy and sternly refused to cancel the contract stating we only had 7 days to cancel. This was the first time we were told of this 7-day cancellation requirement. It should be noted from 1/28 the date of our appointment to 2/22 the time we received log-in credentials was well over 7 days creating a situation where we were already past this arbitrary date before we could not fully understand what we had purchased.Business Response
Date: 04/16/2024
BBB Complaint
Date: April 15, 2024
Consumer: ***************************
Complaint ID#: 21532804
Response:
We are so sorry for this members situation; however, it does not impact the purchase process. The Developer completed the escrow process and enrolled the member in RCI and Escapes,constituting a real estate transaction. In *****, there is a five (5) day window to rescind a contract, while Global Exchange Vacation Club allows seven (7) days. We will communicate with the member in writing regarding this matter.Customer Answer
Date: 04/16/2024
Obviously there is nothing anyone can say that will cause them to do the right thing. We have cost them nothing, and it would cost them nothing to cancel this relationship. We have not used any service supplied by this company. I'll say it once more they did not disclose that we only had 7 days to cancel. And the fact that we did not received log in credentials until will after there arbitrary cancellation time frame supports the notion that it was intentional to trap us with no way to cancel this agreementBusiness Response
Date: 04/18/2024
BBB Complaint
Date: April 18, 2024
Consumer: ***************************
Complaint ID#: 21532804
Response:
We have addressed this member's inquiry in writing concerning the cancellation period.In the state of *****, there is a cooling-off period of five (5) days for timeshare transactions, while the Developer of Global Exchange Vacation Club offers a seven (7) day period. While disclosure of the rescission period is not mandatory during the sales process, the seven (7) day rescission period is clearly outlined in the documents.Initial Complaint
Date:04/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I were listened sales pitch today! We showed up skeptics and we left being scammed. We emphasized over and over we did not want a timeshare...their presentation says NOT a TIMESHARE... I wish wed researched it before hand. This was the most misleading presentation. They recorded our conversation. I hope they saved it. You hear us clearly state we were glad this was not a timeshare...then they have us sign on this notepad giving us the 'highlights' of the document. We go to read the documents on the drive they gave us OVER 326 pages. It took us over a week to read. Then on the bottom of a middle document it says we have 7 calendar days. We attempted to call but no response.Business Response
Date: 04/11/2024
BBB Complaint
Date: April 8, 2024
Consumer: *******************************
Complaint ID#: 21524171
Response:
We have reached out to this member and have rectified the issue.Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and IF COMPLETED AS PROMISED, find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a Christmas lights with my family and this company GEVC approached me and told me to play a game. After the game, they said that I won a free trip but I have to attend a seminar for me to get the trip certificate. I went to the seminar and they told us to buy this deal MEMBERSHIP and they told us the benefits that comes with it. I was pressured to sign up and on top of that, I was giving 3 free trips which made it 4 in total. This company have been extorting money from me without holding on to their own bargain. Everything they told me at the seminar was all lies and the fact that they keep taking money from me monthly is affecting my mental health. I called them to cancel the membership and to refund me all my money and the *** they took from me and they refused stating that theres an active loan on it. Please BBB I need you to help me look into this. My mental health is important.Business Response
Date: 04/05/2024
BBB Complaint
Date: April 5, 2024
Consumer: ***********************
Complaint ID#: 21519492
Response:
We regret any inconvenience experienced by this member. Canceling a purchase beyond the rescission period,especially six (6) months after the Close of Escrow, it seems this member is experiencing buyers remorse, albeit after the opportunity to act upon it has passed.Customer Answer
Date: 11/05/2024
I wanted to share whats going on with GEVC. We recently contacted them to cancel our membership and request a refund for the payments weve made over the past two years, since we havent received any real value for the money theyve charged us. Unfortunately, instead of addressing our concerns, theyre now threatening to send us to collections just because we want to cancel.
Its frustrating because we feel that they pressured us into signing up, and the services they promised are nothing like what weve actually experienced. This whole situation feels like fraud, and were no longer interested in having anything to do with GEVC.Business Response
Date: 11/07/2024
BBB Complaint
Date: November 7, 2024
Consumer: ******* ****
Complaint ID#: 21519492
Response:
We have addressed all correspondence, including the BBB Complaint from over 7 months ago. While we understand that they may be dissatisfied with our responses, we want to clarify that we do not cancel contracts years after the close of escrow.Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/15/2022 we went to a place of business to learn more about their vacation packages. The presenter pulled up tons of different places that we would be able to stay, at really great prices. He informed us that this company had no bad reviews and that they pride themselves on assisting the customers. We let the presenter know of our dream destination, which is ****************. He let us know that he can't wait for us to visit using this timeshare. My husband and I feel that we were scammed and led on by this company. They were dishonest and what was shown to us on the screen that day during the presentations, we have not been able to pull up on our end once we were able to. The window that they give you to cancel this service is not sufficient since you have to wait to even receive log in information to go online and see what you are actually able to book. **************** is not even an option for travel accommodations with this company. We are only able to speak to anyone that *** be able to offer some type of refund by a letter, to which we got a very snarky letter back stating that we are in the wrong and there is no fault of the company. This company is practicing consumer fraud and are using deceptive business practices to do so.Business Response
Date: 04/02/2024
BBB Complaint
Date: April 2, 2024
Consumer: *********************************
Complaint ID#: 21486443
Response:
We extend our apologies to this member for any inconvenience experienced. The Developers presentation is live on the *** website, and all resorts and locations visited during the presentation can be booked on a space available basis. Understanding how to leverage the Clubs benefits may be challenging, but our ****** Services team provides personal tutorials, or alternatively, instructional videos are available on our website. It is important to note that we maintain detailed records of all member communications, and there is no record of this member requesting assistance or reporting any issues to us.Customer Answer
Date: 04/03/2024
This is not a resolution. I have traveled for many years and the website is not the issue with reserving vacation spots. The issue is that I spent well over $8,000 on this package and have never been able to use it. The places that I would like to travel to are not listed for use at all because the business has no hotels that they are associated with in said locations. When I look to book in the locations that are available, I must use the points that I have already paid for but also add another $1,000 of additional money. This company is very much a scam and steals money from their customers. They do not tell you all the information and once I found out it was past the time to cancel services. Which they only give you seven days. Also. I reached out to the board via a letter, which is the only way I was told is available to ask for a refund. I requesting a refund as I have never used the services from this company. I was sent a letter that I must sign to cancel future annual payments. In the letter it expresses that I also lose the points that I have already accumulated and paid for. Once again I am requesting a refund.
Business Response
Date: 04/05/2024
BBB Complaint
Date: April 5, 2024
Consumer: *********************************
Complaint ID#: 21486443
Response:
We have provided a written response to this consumer, addressing her concerns.With ***** resorts and hundreds of thousands of hotels in our system, we assure the lowest rates, backed by our guarantee to cover the difference. Our community of ****** members stands as testament to the legitimacy of our services; they do not view it as a scam. Additionally, our ****** Services team will promptly contact this member to refund any points paid and offer an additional ****** points as compensation for any inconvenience caused.Customer Answer
Date: 04/12/2024
I view this as a scam due to not being allowed to log into the system to see what listings are offered before the cancellation period. I was not able to log in until well after the seven day cancellation period. I have paid a total of more than $8,000 to this company and have not been able to take advantage of the sole reason we purchased this package. We did receive a call from someone by the name of *****, I believe who also confirmed what was stated about not being able to use this package to travel to Turks and Caicos. He was able to log in and find just one hotel option in ****************, but we are not able to use our points on this hotel. He also confirmed that this hotel would cost us close to $2,500 for a week stay there. This representative also stated that in ********** (where his office is) they usually log in and show the options available. We were not given that option for our presentation in *******. For that reason alone, we are requesting a refund. The sales person knew exactly where we wanted to go, and did not log in to see if it was available. We were not given an option to see any vacation spots for that matter. I truly believe what was shown on the screen while the presenter was presenting was false and misleading compared to the options I see when I log in. Again, we are requesting a refund as this company is not able to provide the services that we were led to believe they could.Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We "won" a free trip from the ***** Polka Festival 5/2023 and to claim it, we had to come to their presentation one day that week or it would be forfeited. We attended that Friday night 6/23/23. They upselled their services for their business' anniversary and gifted us with a free 7nt/8 day trip to anywhere in the world. We have been trying for 6mos to use it before it expires. We have attempted to use the GEVC, RCI and resortcerts websites to no avail. Nothing is free as claimed (included with our membership we have been paying for and financed) unless you can just go anywhere at anytime, which is not realistic. we are in our 40's with 4 kids and want to use this to travel. We have researched many of the diff sites and possible locations and nothing is usable in the US. They even explained how much cheaper regular hotels are if you want to just pull over one night and stay for $40/nt. All lies. We've checked regular hotel rooms and they are more expensive than if we booked individually. We signed up assuming that even if we only used the free week they advertised, it would have been worth the cost and our kids can use it when deeded to them. The free trips were a joke and horrible to work through so we didn't end up using at all thus far. So disappointed in the lies of this company. We couldn't even get reception in the building during the seminar which should have been a red flag since so many bad reviews. We've tried to call many times but they have never called us back.Business Response
Date: 03/25/2024
BBB Complaint
Date: March 22, 2024
Consumer: *********************************
Complaint ID#: 21454173
Response:
We regret any frustration experienced by our member. The member was issued an owners book at the time of purchase and received a Quick Start guide at the close of escrow, both containing our ****** Services number on nearly every page. It is worth noting that our ****** Services team diligently records all calls with members, and there is no record of any communication from this member. We will proactively reach out to this member in writing to address any concerns they may have and ensure a resolution is reached.
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