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Business Profile

Computer Hardware

F-Secure

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    F Secure bought a company ***** that I had an account with for security on android cell phone. I changed phones and tried to move my account to the new phone. Thats when I learned they were now owned by F secure. I sent them my account number and dates when i bought it and showed it had 6 more months to go. They say they can not find my account and nothing we can do. Then they send me emails saying my phone (the old one ) is off and do I want their help locating it. Yet they say I have no account with them. This is email they sent Dear ******* *****,I do apologize, as we are not able to find your account, as my colleague mentioned in the previous ticket. I can tell how you feel, and we are sorry as we are not able to assist any further on this matter. Have a good day and stay safe. Best regards,Lingeswaran Team Leader F-Secure Corporation ************************************************************ UK: 0203 936 1490 US: ************ AUS: 1300 298 146 Give and get advice in our F-Secure Community at ************************************ Try out our Online Chat support at *********************************************************

F-Secure is NOT a BBB Accredited Business.

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