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Business Profile

Purses

Olivet International, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a warranty claim for my ******* **** medium-sized suitcase which broke via an online form. The first automatic email response came to me on 5/3/2025 from ************************* asking for additional information, which I provided on the same day. The following day 5/4/2025 they agreed to ship a new suitcase and asked me to fill out a form - which was predominantly the same information I have already shared twice at this point (once in the initial inquiry, and once via email). After completing this form on 5/5/25, I was informed in a response email: "We want to let you know that your replacement is now in progress, and we expect it to take approximately 4-8 weeks."On June 10th, I still had not received any updates, tracking information, or confirmation that my bag replacement was being processed. I wrote an email asking for an update, to which they responded: "It looks like we are still working on shipping out your replacement. Please allow 2-3 weeks to have a tracking number available. We appreciate your patience during this time."I responded on the same day to say this was unacceptable and that I needed a confirmed timeline of when I could expect a replacement. They did not respond so I emailed again 3 weeks later on 7/2/25. They yet again did not responded so I sent an additional email on 7/10/25 saying "I am following up again on the replacement status of my suitcase - I will be filing a complaint with the Better Business Bureau by the end of this week if I do not have a response to my email sent on Tuesday, June 10th at 8:40pm PST."I received a response that day, 7/10/25 claiming the claim was processed but unfortunately their system shut down unexpectedly, and all claims had to be put on hold. They checked and my bag was in stock and they were to ship out the next day and provide shipping information. This has yet to happen, I've followed up again and no response.

    Business Response

    Date: 07/25/2025

    Thhe replacement was shipped out 2 weeks ago. Tracking information has been emailed directly to the customer. Thank you.

    Customer Answer

    Date: 07/27/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this luggage March 2025 at a *******. I used the luggage once and the wheel came off April 2025. My initial contact with this company to inform them of the mishap and take advantage of the warranty was late April 2025. I must admit it was extremely hard to get in touch with anyone via phone call email. No one was responding whatsoever. Finally a form was sent to me to fill out to have another luggage sent to me. That was May 2025. It is now almost the end of July and I have not heard anything. I reached out in June to find out the status of my claim. I also reached out in July to find out the status of my claim I have not received a response as of yet I've also informed them that I really need this luggage for August cause we're getting married. At this point is unprofessional. I'm still awaiting a tracking number for the delivery of my luggage or perhaps just sent me a check for what I paid for it.

    Business Response

    Date: 07/17/2025

    We do apologize for the delay. We will reach out to the customer with an update, thank you.

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a luggage set on 11.6.2022. It has a 3 year warranty. I have tried COUNTLESS times since 9.23.24 to get a hold of customer service. I have emailed from the link on their site, I have called and left multiple VMs on the machine (they say they will call back within 72 hours). I still have no heard a word. I just want the company to stand behind the 3 year warranty they have on the product.

    Business Response

    Date: 07/16/2025

    We do apologize for the delay. We will reach out to the customer today and get this resolved as soon as possible. Thank you.

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Olivet manages the lifetime warranty for my luggage set (brand ******* **** Reaction). I sent in a request for damaged luggage via email. They replied asking me to fill out a form which I did on May 16. On May 17 they then said claim was approved and I would receive replacement luggage in the mail in 4-8 weeks. I followed up several times and they stopped responding. I also called and received no response to voicemails. And I have not received luggage and we are past the 8 week maximum. Id like for them to honor the lifetime warranty promised with the luggage and send the replacement **** in accordance with what they confirmed approved claim. Alternatively, some type of credit for me to replace the luggage.

    Business Response

    Date: 07/15/2025

    We do apologize for the delay, our system is down so we are not able to ship out replacements at this time. We will do our best to ship your replacement as soon as possible. Thank you.

    Customer Answer

    Date: 07/15/2025

    This is all the business  says. How can a system be down for several weeks? Can someone provide an *** of the replacement? According to several reviews *** found, this company seems to be making fraudulent claims.  

    Business Response

    Date: 07/16/2025

    We do apologize but our system is down and a replacement will be shipped as soon as possible, thank you.

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a piece of luggage that had 3 year warranty. The luggage broke within 2 months of purchase. I made a warranty claim and the company is not responding at all. They won't return emails or phone calls. They are fraudulent and scamming customers.

    Business Response

    Date: 04/29/2025

    We have been in contact with the customer via email. Last correspondence, the customer sent the form to us so we can send a replacement, that was on 4/23/25. Thank you.

    Business Response

    Date: 04/29/2025

    We have been in contact with the customer via email. Last correspondence, the customer sent the form to us so we can send a replacement, that was on 4/23/25. Thank you.

    Customer Answer

    Date: 04/29/2025

    I have been in contact with the company. I am however waiting to receive my replacement. I have not yet received any shipment and tracking number information.

    Thank you!

    Customer Answer

    Date: 04/29/2025

    I have been in contact with the company. I am however waiting to receive my replacement. I have not yet received any shipment and tracking number information.

    Thank you!

    Business Response

    Date: 04/30/2025

    Please allow 4-6 weeks to receive your replacement, thank you.

    Business Response

    Date: 04/30/2025

    Please allow 4-6 weeks to receive your replacement, thank you.

    Customer Answer

    Date: 05/01/2025

    Thank you...I will close the complaint once shipment information and tracking or the actual replacement has been received.

    Thank you for your help!

    Customer Answer

    Date: 05/01/2025

    Thank you...I will close the complaint once shipment information and tracking or the actual replacement has been received.

    Thank you for your help!

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/2/2022 I purchased an i-pack Impact Rose **** luggage set at ******. My receipt says 3 year warranty with Olivet International, the makers of this product.I paid $124.99 plus CA tax. The luggage largest piece cracked and a piece fell off. It is broken. I have been calling Every 3 days since this occurred starting 3/11/25. I have also emailed 9 times. I left a message EVERY time. Their voicemail says they will return calls within 72 hours. I have NOT received an email OR call back. They are purposely running my warranty out to NOT replace their broken luggage. No customer should have to continue to contact this much. I told them Every time that the warranty is good through 4/2/25 and I believe they ignored me to let it expire. I want a repacement set. I contacted ****** also and they said it has to be done through Olivet's warranty. I have pictures that I sent to the email as well. Every time. BAD business practice to ignore warranty customers on purpose. Is that even legal?

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ************* brand carry-on suitcase on sale at TJMaxx on 7/22/24, which has a 3-year warranty advertised in bold letters. One of the zippers fell off during its first use. Following the instructions on the warranty tag, I emailed Olivet International ******************************************* with pictures of my receipt and of the luggage along with other documentation, and waited. After a month, I re-sent my message. After two months, I called the Olivet International Service number (*************) from the warranty tag. The recorded message said they would get back to me in < 72 hours. They did not. Then I tried ******, but TJMaxx's warranty is only 60 days so they said they couldn't help me. Then I called Olivet again and left another message. No reply. Then I contacted Sharper Image. ************* was responsive, but said they only handle products bought from ****************, and that I have to contact the manufacturer (Olivet International). Then I called Olivet again. No response. Then I filed this complaint. I'd be happy with a repair, replacement, or reimbursement. I just don't want others to have this problem in the future.

    Business Response

    Date: 03/24/2025

    We will reach out to the customer, thank you.

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against ******* **** and Olivet International regarding a defective suitcase and the complete lack of customer support in addressing my issue.Details of the Complaint: I purchased a ******* **** suitcase, and after just three months of use, the zipper broke. I contacted ******* **** customer service, but they stated that it was not their product and refused to assist me. I was then directed to Olivet International to seek support. I filled out their RMA (Return Merchandise Authorization) form and submitted it as instructed. After 10 days of no response, I followed up with six additional emails, all of which were ignored. After 15 days, I finally received a response stating that my suitcase replacement would be sent soon. It has now been 30 days since that response, and I have not received the replacement nor any further communication. My follow-up emails continue to be ignored.Desired Resolution: I request that Olivet International honor their warranty and provide a replacement suitcase immediately.

    Business Response

    Date: 03/24/2025

    We apologize for the inconvenience, we will ship you a replacement soon, thank you.

    Customer Answer

    Date: 03/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** Cakov

     

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a warranty claim for replacement of a leather Kenneth Cole Reaction shoulder bag. Warranty claim was approved in late 2024, promising a replacement. When nothing arrived over a few months, I followed up several times via email and was told the replacement would arrive soon. A package arrived last week with an inadequate replacement bag. It is nylon (not leather) and half the capacity of my existing bag. I have sent emails and called the toll-free number and left messages. No response. I seek an exact replacement, repair of the existing bag, or some sort of compensation to purchase a new bag.

    Business Response

    Date: 03/20/2025

    We are in communication with the customer. We are reviewing options to see what we can do. Thank you in advance for your patience.

    Customer Answer

    Date: 03/20/2025

    The business has not communicated with me.

    Business Response

    Date: 03/21/2025

    We are in the process of reaching out to the customer. We appreciate your patience while we look into this. Thank you. 

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company as specified on their website to file a warranty claim for a suitcase that I purchased in April 2018 that is still under warranty. The wheels just fell apart while we were wheeling it at the airport. The company has failed to respond to any of my 3 voicemails nor to my website message. The suitcase is still under warranty and their website says to contact customer service by phone. When called there is simply a voicemail message asking me to leave a message, which I've done each time. It is unacceptable to have a company that supposedly provides a warranty for their product, then be completely ignored when trying to file a warranty claim.

Olivet International, Inc. is NOT a BBB Accredited Business.

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