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Business Profile

Online Retailer

Modern Life Trend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Modern Life Trend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Modern Life Trend has 2 locations, listed below.

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    Customer Complaints Summary

    • 495 total complaints in the last 3 years.
    • 253 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharged because I did not receive the adversised additional discount. Erroneously charged 9.99 for VIP club. No receipt or acknowledgement of charges received. However it was charged to my credit card. **************** or email not responded.

      Business Response

      Date: 12/11/2024

      the customer filed a dispute with his/her credit card company already and have been refunded in full. 

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased online drone thru modern life trend. Recieved email with order number and tracking number that does not exist.

      Business Response

      Date: 12/11/2024

      The customer's order has been delivered on 12/9 to the customer's mailbox. Please see the tracking details from USPS. ************************************************************************************************************************************************

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:12/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made purchase of a product that added charges i didnt agree to also i researched this companies background and found out alot of opeople were being scamed by this company ie never recieving order or over charging product

      Business Response

      Date: 12/09/2024

      Due to high demands during the holidays, the processing order was a bit delayed. We have refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for this companys adjustable focus glasses on 11/12/24. The product arrived and was far less than described. Thats my fault for ordering shoddy online products. I see this company has a history of complaints My credit card was charged $19.00 and another charge for $53.93. I want to know why the two charges. What they are for besides the glasses. An explanation, and possible refund is my most desired result.

      Business Response

      Date: 12/04/2024

      the 2nd charge was for a mystery box opted in at check out. we apologize the product was not up to standard. we have refunded the order in full. please allow up to 7-10 business days for the funds to return. please keep or discard the product, no need to return

    • Initial Complaint

      Date:12/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 spy cameras. This company charged my pay pal credit acct. twice. With 2 different order numbers. I only wanted 1 order of 3. They charged me $129.96 twice. *********

      Business Response

      Date: 12/04/2024

      the 2nd order appears to be a duplicate, we have refunded that order already. the original order departed our *********** shipping facility yesterday. here is the link to the tracking ********************************************

      12/04/2024 11:21am By Irish ****** - Refunded - $129.96 Trans-ID: ******************************

      Customer Answer

      Date: 12/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ********

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ******** on 11/15/2024 using my credit card. I was charged $89.98 for the product plus shipping. Product was $79.99 and shipping was $9.99, Total is $89.98. The company also charged my credit card an additional $9.99 with no explanation given and I had no other product ordered. I tried to call on several occasions with no luck and I emailed them to find out when the Auto Air pump would be shipped. They answered telling me the product is on backorder. I now know there is no product coming, they have not answered why the additional $9.99 charge. I have sent another email to them this morning demanding a refund for this order from this fraudulent business.

      Business Response

      Date: 12/04/2024

      we apologize for the delay. due to holiday demands, the product was on backorder. the product was shipped on ***** and is currently at ****** post office and should arrive in the next day or two. here is the link to the tracking ********************************************

      Customer Answer

      Date: 12/04/2024

       
      Complaint: 22632099

      I am rejecting this response because:  That's fine that the item supposedly shipped.  I DO WANT my $9.99 refunded since I didn't order any, "mystery box" and modern life trend or whatever their name is charged me that amount for no reason.  I DID NOT CHECK ANY BOX FOR A  MYSTERY BOX, I NEVER ORDERED IT AND I DON'T WANT IT.  I WANT YOU TO REFUND THE MONEY THAT YOU STOLE!

      Sincerely,

      ***** *****

      Business Response

      Date: 12/16/2024

      The $9.99 was refunded on 12/5. The main order was delivered to the mailbox on 12/4/24. here is the link to USPS *********************************************************************************************************************************

      Customer Answer

      Date: 12/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased on line ,on *************** an "AUTO AIR PUMP" by auto air. I paid by credit card/***** pay and evidentally the company or whoever handles orders is MODERN LIFE TRENDS..I paid $89.98. I just received this today 12/02/24 ..There is not a packing slip;no battery adapter to charge the device. It does no look like an auto air as advertised and there is a small piece of paper mostly in chinese,that does not help.and states the product name is"inflatable air pump".Order # ******* and specifies "AUTO AIR X 1"on orderwhich it isnt!! I never received tracking #.The **** package cover says is from. "SHIPPENED ?******************************************* "

      Business Response

      Date: 12/03/2024

      this customer already filed a dispute with their credit card company and was refunded in full. 

    • Initial Complaint

      Date:12/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Monocular does not work, at all. Nov 04, 2024 Modern Life Trend ************ CA $58.98 Purchased On Nov 04, 2024 Posted On Nov 04, 2024 Cardmember Name ***** J ******* Spend Category Merchandise - Electronic Stores Nov 04, 2024 MODERN LIFE TREND ************ CA $9.99 (shipping)

      Business Response

      Date: 12/03/2024

      We have refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:11/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of top night glasses from Modern Life Trends on Nov 1 for $39.99 plus $9.99 for shipping for a total price of $49.98 (receipt attached). My credit card shows a charge for $49.98 plus an additional charge of $9.99. I have emailed the company to ask about this additional charge, but have gotten no response.

      Business Response

      Date: 12/03/2024

      The $9.99 was for a mystery box opted in during checkout. No worries, we have refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

      Customer Answer

      Date: 12/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/18/24, I ordered (1) Mini Portable Heater from Modern Life Trend listed at $49.95 On 11/25/24, I received (2) of the product, & noted that my credit card was charged $29.,99 & $51.45, for a total of $*****. I made 4 attempts via email requesting information how to send the products back for a refund, resulting in "canned" responses that they were busy & would research the matter.. I then replied that there was nothing to "research", I merely wanted their policy to return the goods. In my own research, I then learned there are may complaints against this company. There appears to be a policy of this company avoiding legitimate business practices. I wish to return the (2) Mini Heaters and obtain a refund of $ *****.

      Business Response

      Date: 12/02/2024

      we have issued a full refund. please allow up to 7-10 business days. as we do not provide return shipping label, please discard or keep the unit. no need to return. 

      Customer Answer

      Date: 12/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    Modern Life Trend is NOT a BBB Accredited Business.

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