Business ProfileforYardzen

October 2023 we paid $1900 for landscaping designs for our almost 2 acres. We wanted landscaping in front, a fire pit area & some trees planted in the back to block our view of neighbors & a shed. We took a few months to gather all the pictures/videos of the yard, areas of concern, pictures of what we liked/didn't like, etc. We got our designs from yardzen on 12/18. They planted 17 hydrangeas, added a very large builder grade patio (not what we asked for) with EVEN more hydrangeas & planted a few trees in a totally different location than showed on the video. We called & spoke with a customer service agent to ask for a refund because there was nothing usable in the designs. She said since they had completed ANY work they would only issue a 50% refund. We have asked multiple times/for a few months for a full refund. We get the same email back that they can only issue 50% & that we should let them know what we would like to do. It a circle of us asking for a ************* saying "let us know". We told them to issue the 50%. I would like a full refund! The designs do not show $1000 worth of work! I could have copied & pasted hydrangeas all over for yard in a free program & got the same result. It would be different if we liked the front yard designs or could use any portion of them. The designs that are showed by yardzen are all full of different kinds of shrubs, flowers in a nice layered look with a nice social area/fire pit, etc. I would have been thrilled to get half of what they are advertising that they do. But we got the absolute bare minimum.