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Business Profile

Furniture Stores

2Modern.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Zoe M

    Date: 01/18/2023

    I really wanted to give a 0/5 stars for 2modern. Where do I begin? I ordered a ************** table from here with an estimated delivery time of 3-4 weeks. Once the order was placed, I got an email estimated 6 or more weeks. I didnt see the email until we got back from the holidays so I called to cancel and was informed that you cannot cancel a made to order item. The ** hides this information very well, the user has to scroll down to the very bottom of product information after selecting the finish. In addition, the website fails to warn the user that they 48 hours to cancel which conveniently happens after they email you about the delay in order. We couldve gotten this product a lot sooner, Im very disappointed and unhappy with not only the deceptive user interface but also the customer service. I was met with a very defensive representative who treated me as if I was the ignorant one!! With all the other reviews, Im now very uncertain Ill even receive the product at all! DO NOT ORDER FROM HERE!

  • Amy N.

    Date: 12/14/2022

    TERRIBLE experience with this company! Ordered 3 side tables that were listed as in stock / shipping within **** days. Laughable. That was in October. The order was shipped at the end of December. We believed that was the worst part, we were wrong. The delivery company was even worse. The order didnt show up on the scheduled day. Then it didnt show up the next day.So we called the original merchant, 2Modern, hoping they could help us get the order we placed with them. Spoiler alert: they couldnt. In fact, the clueless customer service person asked US if we had the phone number of the delivery company. Yes, you read that correctly. The CUSTOMER SERVICE didnt know where the merchandise had been sent or who was delivering it. At that point we knew we would never be receiving our very expensive order and we filed a dispute with the credit card company. Be warned by our horrific experience.

  • Lisa o

    Date: 11/21/2022

    Placed and order followed all shipping & return information located at the bottom of the order and for some reason those policies don't seem to apply to me because im trade? placed multiple orders this year. Will never order here again but go direct to the consumer because I wouldn't be facing these problems from the vendor direct.Horrible customer service. Horrible Trade program. Just horrible

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