Business ProfileforFiesta Auto Insurance

In 2019 I file taxes with fiesta auto insurance and tax preparation. I state return was $491 and my federal return was $5012 for a total of $5,550.00 due to the fact that there is $51 added on. Since 2019 I have constantly kept in touch fiesta for my return. For duration of time no matter if I called Way To down to the office or email I was told a lie. But many representatives even managers and supervisors I was told that Irs has yet deposit my refund amount. It is now 2023, and in 2021 I wrote a letter to the IRS provided the documentation of fiesta doing my taxes and asked for an investigation. Investigation took it ration of time but eventually it came to a conclusion. When obtaining documentation by the IRS on the conclusion it states state and federal has deposit my 2019 return in the appropriate account listed on the forms, which was fiesta account. Fiesta auto insurance and tax preparation requires that the finances from IRS be deposit into their account and once that is done they will contact you by phone or mail to come to the office to pick up your check or your Visa card does the only two ways they pay out the only two ways. February 26 of 2021 Irs and state deposit my return. I informed Festa and they then stated I need the account they deposited it. After trace of time that they put me on a goose chase Irs informed me that the account is my Social Security number my phone number with a few of their numbers. Festa has stolen my refund and to this day has been ***** still on a goose chase stating that they don't know what's going on and they're looking for my refund. They have now been trying to get in touch with this pay department for the last six months. This is stealing charges should be back against him. They're in hopes that I will give up so they may keep my return. Also fiesta misinformed me of the return them out they stated one amount to me which was $4711 to Irs they said it was $5012. Fee of 1% month total 43% for sate&IRS on return I ask.