Complaints

This profile includes complaints for Zazzle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zazzle, Inc.

  1200 Chestnut St Menlo Park, CA 94025

• 

  Zazzle Inc

  811 Sandhill Road Reno, NV 89521

• 

  Zazzle Inc

  811 Sandhill Road Reno, NV 89521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes for my son on November 18th, 2022. Which I was told I would receive the shoes within 4 to 6 weeks of the time that I ordered then on January fourth 2023. I received an email that they were canceling my order because I didnt have enough stock to fulfill my order. I dont understand why a company would take an order when I know they cannot fulfill them. I would not recommend this company to no one. Thank you. And as of January 9, 2023 I am still waiting on my refund.

  Business Response

  Date: 01/10/2023

  Unfortunately, *************************** has made this purchase with a different company called Zazlly. Zazzle is not associated with the company Zazlly and we have never received any order or any correspondence from ***************************. They will need to reach out to the correct company as we cannot assist with this request.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 1 item from this company in 2019 an address *******, for a business I work for. I was very satisfied with the product, it is a quality product. I am not okay with the fact that for the last at lest 3 years, my company credit card has been charged unbeknownst to me for a subscription to something called " Zazzle Plus" I found out today when someone looked thru the company bank account. When I called the company and spoke to someone there I could barely understand apologized and stated they could not do anything about it. I just want them to refund what they took from the company credit card, it makes no sense that I would have sighed up for something like a yearly subscription, I am an employee and this reflects poorly on me. I am very unhappy with this company and hope they do the right thing. Thank you

  Business Response

  Date: 01/03/2023

  ****** placed an order for a stamp on 11/20/2019 and signed up for the 30 day free trial for our Zazzle Plus membership (at the time called Zazzle Black). This saved them $6.28 on this order as their shipping was free of charge. ****** never cancelled the membership or disabled the auto-renew, and so their membership upgraded to the full paid Zazzle Plus membership on 12/21/2019, and they were charged $9.95. This is a yearly charge which allows them to avail of free standard shipping for the entire year. Their membership renewed again on 12/21/2020, 12/22/2021, and 12/24/2022, and they would have received an email prior to each renewal to inform them that their membership would be renewing shortly. As stated in the terms and conditions when signing up to our  Zazzle Plus membership, The term of your membership is one year from the date of purchase, and it will automatically renew for additional one-year terms on the anniversary date of your membership. You may cancel at any time, but we do not provide refunds for any portion of your membership fee. UNLESS YOU NOTIFY US BEFORE RENEWAL THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW,YOU UNDERSTAND YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU) TO COLLECT THE THEN-APPLICABLE ANNUAL MEMBERSHIP FEE AND ANY TAXES, USING ANY CREDIT CARD OR PAYPAL ACCOUNT WE HAVE ON RECORD FOR YOU. ****** contacted our customer care team by phone on 12/29/2022 to request a refund for all the previous years of their Zazzle Plus membership being active. They explained to ****** that we are unable to refund any of the previous memberships due to the time that has elapsed, but as a strict one-time courtesy, we agreed to refund $9.95 for the current Zazzle Plus membership and cancel the membership so they will no longer avail of the free standard shipping, and the membership will not renew again unless they decide to sign back up through their Zazzle account. A follow up email was sent to ****** to confirm that this refund had been requested and that the funds should be available in their account within **** business days from 12/29/2022.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a magnet design on Zazzle.com and then ordered five of them [Order ID ********************]. When they arrived, two of the five magnets were misprinted. I have tried, on three occasions, to request replacements but have gotten zero response from Zazzle.All I want is that the two misprinted magnets be replaced.

  Business Response

  Date: 12/28/2022

  *********************** originally contacted us regarding this order on 12/3/2022 inquiring about the shipping costs, and the magnets were still being produced at this time. A free shipping code was then provided to ****************** on 12/5/2022. We have received no further contact from ****************** since then, and they received the magnets on 12/12/2022. As of 12/28/2022, we have issued a replacement for the two incorrectly printed magnets. We have also upgraded the shipping on this replacement to our Premium shipping method free of charge. We have sent an email to ****************** confirming the replacement has now been requested and we will follow up with her again once they have been produced and shipped, to provide her with the new Tracking ID.

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a print.they emailed it was shipped over a week ago. Only a shipping label was created but never shipped. I tried contacting them several times,no answer.I want my money back!!

  Business Response

  Date: 12/20/2022

  ******* contacted us on the 12/14/2022 stating only a label only was created on the tracking of her poster order. On the 12/19/2022 one of our ************* representatives responded to advise a replacement could be issued as a courtesy. On review, we can see that the order was in fact delivered as follows according to the courier ***** Your item was delivered at the front door or porch at 12:25 pm on December 19, 2022 in *******************. ******* has not since contacted ** since the reprint offer but a full refund has been issued for any trouble caused as of the 12/20/2022.

  Customer Answer

  Date: 12/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's not a huge issue, but the Zazzle website isn't customer user friendly. As someone living within ******, it is difficult to get a hold of a customer service representative who can help me resolve my issue. I made a purchase on the website for some holiday wrapping paper. I had made my purchase as a guest without making an account. And now I am not able to find my order on the website since I never received an email with confirmation of my order. I checked my bank account to confirm I indeed made a purchase from their website, I also checked my junk mail and have not received anything. How can I find out my order number and the status. Please help

  Business Response

  Date: 12/13/2022

  ******************** has yet to contact us directly, Zazzle does not currently offer an option for guest checkout a Zazzle account needs to be created before an order is placed. If the customer would like to contact us through email we can be reached at [email protected] and we will be happy to assist with this issue.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working as a freelancer, creating designs for Zazzle.com (I am not sure,which address is theirs exactly, I cold not find it on their website, but it is the main zazzle.com). I was told many times, my W8 form was not filled correctly. Then,they also send me emails,to accept additional 30% tax deduction from my earnings, which I did not accepted after finding the treaty between ************** and ***,where I am responsible to pay my own taxes here/which I do, where there is no additional taxes to be charged for me in *******. Finally,after many revisions, my W8 form was accepted. This process took about 5 months.Month ago,they told me, they will release my earnings,that I earned,which they said it will take 2-4 weeks, it is already a month now. No payment until now. This whole process is already taking 6 months,now,they stop communicating with **** have created designs, last one was about a maybe 2 months ago. Because I did not get paid I deleted my designs a month ago,not to sell anymore.I just wanted to get my earnings and delete my profile. Yesterday,they send me a general email,that designers that are not active more than 15 months (which I was not) or are not active, will get charged some fees for inactivity on monthly basis, which will get deducted from the earnings.Now I am not only still waiting for my earnings,but now,with the news that they are putting in place,I might loose all that I earned. Also,after researching the internet,I learned I am not the only designer who did not get paid,which i did not know about before. The amount they own me, in total, of cleared and outstanding earnings to me, which I earned by selling my designs,I am attaching below. Around $300+ usd. I wish this complaint to stay private matter between BBB, me and Zazzle, not a public record. Thank you.

  Business Response

  Date: 12/16/2022

  **************** contacted us initially on the 27th of October with their new W8-ben form, the customer was advised there was more info that needed to be changed on the form and resubmitted, which the customer did send to us.On the 9th of December one of our agents advised the customer that their form was passed onto **************** and should be processed shortly and they will begin to receive their payments.. If the customer has further questions they can contact us through email and we will be happy to assist.

  Customer Answer

  Date: 12/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, ********************** did contacted me on Dec.9th, that they will send me my payment, but I still have not received any payment up to date, today *****. 2022. They are already processing this for so many months...telling me the same message. I would like to get my payment and after, I wish Zazzle would delete my account completely. It is still not resolved.Z.R.

  (I am attaching print screen of my current and total earnings with Zazzle, and I written down the email address that I used to register to create my account / info for Zazzle. I wish not to share this personal attachment publicly, it is only for BBB and Zazzle purposes only). 

  Customer Answer

  Date: 01/09/2023

  From: ****** <*********************>
  ************************************>
  

   

   

  Hello, 

   

  I have filed a complaint about Zazzle #******** , so I can get my payment, which I still did not. They did replied back to me just before Christmas. I am already waiting for the payment for a last 6 months, with always something else, that they promise. Since then, I have not heard back from them. The amount they own me still, is around $340.57 USD. Thank you for your help. I would like for them to send me my payment and also, to completely cancel my accounts with them. Last time they send policy, they said they will start charging freelancers, who do not create a new designs some monthly fee. I do not want to create any more designs, as I have never received my royalties from the sales that were already made and payments are already cleared. I do not know, if someone can help me with this please. They are ruthless to their freelancers, I know I am not the only one who did not got my royalties, but I still have a hope that it can be resolved. Thank you so much. *************************

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at 12:13 AM on December 1. Order ID: ******************** Upon checkout there were two options for free shipping with two different dates one day apart. It was a late night order and I definitely did not see any alert notifying me that I would be charged $49.95 for a membership to Zazzle. When I checked my email confirmation there was an email welcoming me to a membership that I did not agree to. I immediately went on their website and contacted customer service and I got a receipt for that contact at 12:24 AM. Literally minutes after I place the order. At 5:34am I received an email that stated that I had a free trial to this membership in 2016 which was eight years ago, and therefore ineligible for a free trial. How on earth would I ever remember that? I find however that is besides the point since I did not purposefully agree to a membership and I told them it was an accident. Apparently they automatically sign you up for this when you choose a shipping option. I didnt see it in my haste of ordering and I feel tricked. I expressed my concerns to them last night and this morning. In 2 email responses from them they have offered only to give me a $19.95 store credit or A $10 savings. This seems like very poor business practice. Now I remember why I no longer choose to shop with them over Shutterfly, they seem to have fun products but where they fall short is their customer service and greedy business tactics. Especially if something was done in error, you think the honorable thing to do would be to not charge the customer especially if they notice the mistake right away. And most especially around the holidays, this company could care less about its customer and only cares about their bottom line and stealing $50 from a customer who only intended to spend a total of $58.07. I am seeking a refund of $49.95 only, not store credit. Again I want to reiterate that I did not consent to this membership.

  Business Response

  Date: 12/12/2022

  ************ contacted ** on the 1st of December about the Zazzle Plus premium membership that they signed up for when placing their order, ************** was given the wrong information by one of our agents which we do apologize about and we will reach out to the customer to rectify this issue.
  

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Zazzle Black yearly subscription service last year. I did not sign up for auto renewal for this year. Nor did I receive any email saying I would be auto renewed. The only payment online was an expired credit card. I see they used my paypal account to charge for this renewal despite the fact that I did not authorize this. I noticed this charge on November 28 (3 days) after my credit card was charged and contacted them right way. They refused to refund my money despite not signing up for this service and not utilizing any benefits from this service since my credit card was charged on November 25, 2022.

  Business Response

  Date: 11/30/2022

  ************** contacted Zazzle on the 11/28/22 with regards to the renewal of her Zazzle Plus membership (formerly Zazzle Black). An agent issued the requested refund on the 11/29/22 advising no further charge will occur in the future and because it is a special accommodation, the refund for the membership may take between 7 to 21 business days to appear dependent on her financial institution.

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a * shirt a month ago and have not heard from them or gotten the * shirt. I want to hear from these people or get a refund.

  Business Response

  Date: 11/30/2022

  **************** contacted Zazzle on the 11/28/22 to know why his order had not yet arrived. An email was issued by our ****************** team the day of the cancellation 11/03/22 advising why the order could not be processed due to conflict with our content guidelines. ****************** have been notified as of the 11/30/22 of Mr. ******* request to reissue the initial email and further inform of the cancellation/refund.

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a reoccurring fee for a "service" I was unaware I signed up for as a subscription to "Zazzle plus." I attempted to cancel on the day the service renewed (no email was sent advising me that I would be charged again this year).I purchased from this company once so long ago I didn't remember what I had purchased until the company responded. The quality was so poor on what they shipped about ***** months ago, I would never buy anything from this company again (graphics a poor resolution, stretched to fit a size in unnatural proportions for the images, large visible pixels in images, poor paper quality).I've contacted this company three times for a refund for the subscription for this year. I only received a pre-written response that says I won't be billed again in 2023. There is no explanation as to why they aren't reversing charges they never advised me of for November 2022. I believe, based on the poor product quality, this company is making most of their profits from a subscription service people don't really want.

  Business Response

  Date: 11/30/2022

  ********************** wrote on the 11/16/22 with regards to a Zazzle Plus (now formally known as Zazzle Plus) membership charge she opted into on the 10/03/21. An agent advised her that as stated in the Terms and Conditions agreed upon when signing up for the membership, the service is non-refundable and to ensure no further charge that we had her auto-renew switched off. The agent offered, acknowledging ********************** had missed the promotions requirements initially, the following courtesys :

  
  1)      A Zazzle account credit for the $19.95 paid for the service. This credit will be valid for 1 year from the date it is issued
  or
  2)      A discount code to be used on a future order that will provide a $10 savings on an order subtotal of $10 or more

  
  ********************** advised none were preferable but a refund, and so as of the 11/30/22 we have cancelled and refunded her Zazzle Plus membership to her advising it will take between 5 to 7 business days to appear in her account dependent on her financial institution.
  

  
  

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me - providing the refund is issued to my account.

  In the company response it indicates they sent a response stating they'd refund the renewal. I have no such response from them other than their BBB reply. The prior emails only offer discounts on future purchases.

  
  Sincerely,
  
  ***************************