Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad to get a free sample of pads from Because Market, and I only would have to pay postage. After package was received i got an unordered package also. I was charged $50.88. On contacting them, I was told to buy a postage label from them for about $10. So I would be out 2 postage costs for something I did not order. If they had a line saying I would need to cancel any further shipments I did not see it. I feel taken advantage of.

  

  Business Response

  Date: 08/01/2025

  On 7/06/25 the Starter Pack was ordered. During the sign up process, we notify all customers of future orders and the trial period of 14 days. On 7/20 the first order in the subscription was processed. 
  
  On 7/20 you emailed us explaining you did not order it. We responded and explained the return policy, and you responded asking to stop any future orders.On 7/22 we confirmed your account had been closed. 
  
  On 7/24 you asked for a return label via email. We explained the policy and you confirmed you wanted a label via email. We sent the return label via email on 7/30. We did not receive a response or the return. 
  
  As of today we have refunded $50.34 as an exception to our return and refund policies. 
  
  Please let us know if there's anything more we can do for this case. 

  Customer Answer

  Date: 08/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the subscription last month and Ive been charged again this month.

  

  Business Response

  Date: 07/17/2025

  
  Thank you for reaching out to us. On 6/30 you called us and explained you wanted to cancel- unfortunately we were unable to identify your account over the phone and we offered to send you a text with our site information so you could access the account there. You agreed and we sent an SMS.
  
  We have no record of a cancellation taking place between 6/30 and the date the next order was sent, which was on 7/12. On 7/14 you called and spoke with an agent regarding your cancellation and the charge. A refund request was submitted and your account was cancelled on 7/14. We confirmed your cancellation via email on 7/14.
  
  As of today we have refunded $95.42. We apologize we could not identify your account when you first called and for the inconvenience.
  
  Please let us know if there's anything more we can do for this case.
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sample pack only. Then they took out $106.17 out of my ****** account. I called the company many times and was told I would receive a refund. I do not know how they assumed by ordering the sample, I wanted to order more. I also talked to ****** and was told I was on an automatic renewal of the product, which I never authorized. I also talked to my bank in regard to this and they told me it sounded like a scam, which I think it is too. Somewhere in ordering the sample, it must have said unknowingly to me, that I wanted to order the product, which I did not. Another thing the company told me is that sent me emails that I did not receive, I looked in all possibilities where they could have been sent, like trash or spam. No email. So I felt every time I talked to them, they were lying to me. I am very disappointed in their customer service. I have also filed a complaint with ******. I would like a refund of the money they stole from me. Thank you.

  

  Business Response

  Date: 07/17/2025

  Our records show on 6/14/25 a Starter Pack was ordered. During the sign up process we notify all customers of future orders and the trial period of 14 days. On 6/28 the first order was processed- we did not receive notice of cancellation before this time. 
  
  On 6/30 you reached out to us and explained you were unaware of future orders and we submitted a refund request. Your account was closed on this day. 
  
  On 7/08 you called regarding your refund request. On 7/09 we emailed letting you know we were taking your request seriously and would reach out within 3-5 business days. On 7/10 you responded and said you needed an update.  
  
  On 7/10 we responded and explained we could not refund you because we did not receive your cancellation prior to your order date. 
  
  As of 7/16 we have refunded $107.17 as an exception to our refund policy. 

  Please let us know if there's anything more we can do for this case. 

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23590883
  
  I am rejecting this response because: What they said in their response is totally false. Never emailed me and every time I called, they told me i would get the refund. Did not know that when you want the sample, that gave them the right to put me on an automatic refill with ******. It is a bait and switch for sure. That is why there are so many complaints. ****** gave me the refund when I explained it all to them. Because is a scam for older people! Shame on them and the product is inferior compared to others. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/21/2025

  We sent emails on 7/09 and 7/10 communicating the status of the refund and our return policy.

  We are happy to provide proof if needed. 

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me for a free sample. When contacted the company they gave me the runaround.

  

  Business Response

  Date: 07/11/2025

  On 6/25/25 the starter pack was ordered- you were charged $2.99 for shipping. During the sign up process we notify all customers of future orders and the trial period of 14 days. On 7/09/25 the first order in your subscription was processed, and a dispute for the charge was entered on the same day. The account was cancelled and we processed a refund of $82.80 on 7/09/25.
  
  On 7/10/25 you reached out to us over the phone regarding your cancellation and refund request. We confirmed your cancellation over email the same day.

  Today (7/11/25) we confirmed your cancelled and refund over the phone. 
  
  Please let us know if there's anything more we can do for this case.
  
  

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to another state due to the death of my spouse, and asked that the company send the product to mer there. They said it was all taken care of, and then 3 days before the arrival they told me my card had expired. It had not expired, but they then pushed the order out for 3 weeks. I told them that was too late, just so cancel the order. A person named **** said she took care of it. Well, she didnt, and now the order is on the way to ********. I asked them to just cancel my subscription., which they said they had done, and now today they are shipping an order to ********. I called and told them subscription had been cancelled and there should be no order coming to me ever again. The person said their customer service was busy, and i should try again tomorrow. I am getting a constant run around from this company, and the product they said they could not send because my credit card had expired, the turned around and charged my card. How can they do this. I am at at wits end with them. I want my subscription cancelled, and a refund for the package they said they sent, and they charged for....whiich i did not receive. I feel like they are a leech that just won't stop.

  

  Business Response

  Date: 06/26/2025

  On 6/20 we received an email from you asking about your June 14th shipment. We can see that the order is in transit to the *********** address you noted over email, however it is delayed and we apologize for the inconvenience. We did not receive notice that the address had been changed temporarily, so your account address was not updated on our side. 
  
  An order was placed online on 6/20/25 and the order is going to your address in ***********, **. It should be delivered by 6/28. You explained the address was wrong on 6/20 and should be going to ***********, however by this time we were unable to modify the order. 
  
  On 6/21 we explained that both orders were on the way, and that the order from 6/14 was being sent to ***********.
  
  As of today we have refunded $83.52 for the order processed on 6/14. We apologize that it has not been delivered and are investigating this.  Rest assured your account is cancelled.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Order Date: May 31, 2025, for a starter pack ($29.50), which they would NOT accept a return untouched. Then they sent another order on June 16, which was too fast for a monthly subscription, and it had not even been a month. They also required the customer to pay for return shipping ($10.00). I'm NOT happy about this. I requested they stop the 2nd delivery Tracking #: ************ ($138.77) with ****** but they wouldn't.

  

  Business Response

  Date: 06/18/2025

  On 5/31/25 a Starter Pack was ordered. During the sign up process we notify all customers of future orders and the 14 day trial period. On 6/15 your first order was processed. We did not receive a cancellation request during the trial period. 
  On 6/17/25 you called us, explaining you wanted to cancel due to the product. We explained you could not return the Starter Pack, and cancelled the account.
  Your refund was processed on 6/17/25 for the first full order (not the Starter Pack) for a total of $138.77 as a courtesy. Another was processed today (6/18/25) for $41.49. You should see the refunds appear on your statement within 3-5 business days.

  
  Please let us know if there's anything more we can do for this case. 

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with a *** on 5-27, a ******* on 6-3, a ******* on 6-10 and called ****** on 6-13. I ordered a trial pack of pads, I received them, did not like them and did not want any more. I then received ***** worth of more pads. I was told I had 14 days to decide if I wanted more. If I did not contact them they would send more. No where on the paperwork that came with my original order did it state this. I requested a call tag to have them picked up. I agreed to have 9.95 deducted from my credit but I can not get the call tag issued. It looks like this is a scam. My account has been been closed so they say but I have received many email from them. Now I want them to pay for the return and I would like my full credit.

  

  Business Response

  Date: 06/18/2025

  Our records show that the Starter Pack order was placed on 5/12/25, and the first order was processed on 5/26/25. During the sign up process we notify all customers of future orders and the trial period of 14 days- we did not hear from you within the trial period to cancel future orders.
  
  On 5/26/25 you reached out to us over email regarding the charge for the first order. We attempted to call you on 5/27/25, but did not reach you. We sent an email on 5/27/25.
  
  On 5/29/25 we received a call from you- on that date we cancelled future orders. You requested a refund, and we escalated your request.

  We responded via email on 6/03/25 and explained we could not refund you, but offered a return label for $9.95. On the same day, you requested we issue a call tag for pickup. 

  On 6/05 we followed up and explained your options for returning the order- you responded on 6/06 again asking for a call tag, which we do not offer. You asked for a call tag again on 6/09/25.

  On 6/13/25 you called regarding a call tag, and we let you know that we offer a return label- we emailed you a return label on 6/14/25. 

  As of today we have refunded $85.97 and it should appear on your statement within 3-5 business days. Please donate the order if you are not going to use the return label. 

  Please let us know if there's anything more we can do for this case. 

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't order these products.

  

  Business Response

  Date: 06/11/2025

  Our records show that Starter Pack orders were placed on 5/12 and 5/21. On 5/26 a retrial order was placed. On 5/26 and 6/04, first orders were processed as the trial period had ended for the first two Starter Pack orders. During the ordering process we notify all customers of future orders, pricing, and the 14 day trial period. 

  We reached out to your via phone on 5/30 because you had multiple subscriptions. We did not reach you, so sent an email. We did not receive any contact from you.

  As of today we have refunded $82.25 as an exception to our refund policy. The account has been closed and there are no active subscriptions.

  Please let us know if there's anything more we can do for this case. 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the ad on ******** to try and free sample of their product. I decided to try and sample but I did not enroll in the subscription. I declined it upon getting free sample. But they charged my card anyway and sent the case anyway. I tried to cancel but it wouldnt let me on their site. I tried to call them, it just hangs up on me. I called my card for a chargeback because I did not approve this purchase. I asked for any future payments blocked from them. If they charge me again, im canceling my card and getting a new one.

  

  Business Response

  Date: 06/03/2025

  Our records show that you ordered a Starter Pack on 5/16/25. During the sign up process, we notify all customers of the trail period of 14 days and future orders. 
  
  On 5/30/25 you sent us an email explaining you never ordered a subscription- we responded with our automated message explaining we would answer within 24 hours. You called later that day and spoke with our automated assistant, and they asked some questions. Once those questions were answered, you should have been transferred to an agent. We are investigating where the hang up occurred and apologize that happened. 
  
  On 5/31/25 you chatted with us and explained the cancellation reasons. An agent was assisting you over chat and your account was closed at that time. You stated that you did not need further assistance at the end of the chat, so the chat ended. 
  
  As of 6/02 we have refunded you $78.20 and it should appear on your statement within 2-4 business days.
  
  Please let us know if there's anything more we can do for this case. We appreciate your feedback and will use this case to improve our processes.
  

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free sample which cost me $2.99. Unbeknownst to me they took my information and started a subscription. They sent the wrong size. I called them and the want me to pay $9+ to return the product. I was in the hospital and did not receive the email they sent me. I think this totally unfair. I cant use the product because its the wrong size. Thins is a scam to defraud the elderly Im 80 years old and housebound I cannot return the products. They get your info and take advantage of you

  

  Business Response

  Date: 05/30/2025

  On 5/14/25 you ordered a Starter Pack online. During the sign up process we notify all customers of future orders and the trial period of 14 days. On 5/28/25, the trial period ended and the first order was processed. On the same day, we received a call from you- you stated you did not know it was a subscription and your account was closed. We escalated a refund request at that time.
  
  On 5/30/25 we sent you an email explaining the refund request had been denied. We offered to provide a return label and gave you our return policy. You responded on the same day and stated you were reporting us.
  
  We have made an exception to our refund and return policies, and as of today we have refunded you $50.99.
  
  Please let us know if there's anything more we can do for this case.

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******