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Business Profile

Online Gaming

Com2Us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject:** Unjust In-Game Ban and Lack of Support Resolution from Com2uS Global **To Whom It May Concern:**I am submitting this complaint regarding Com2uS Global, specifically in relation to their game *The world of magic*. Despite being a long-term player and having invested a significant amount of money into the game, I have been wrongfully banned due to reasons beyond my control. I have made multiple attempts to resolve this issue with Com2uS through their customer support channels, but the responses I have received from their support team (primarily based in *****) have been generic and unhelpful, with no real resolution or justification for the ban.### Details of the Issue:-User : alanxngu - **Game**: The World of Magic - **Ban Date**: 9/12/2024 - **Amount Invested**: $1500 I have tried contacting their support team multiple times, explaining the circumstances, but I am met with what appears to be copy-and-paste responses that fail to address my specific situation. The responses Ive received simply point me to the games terms of service without further investigation into my case, leaving me with no option to appeal the ban fairly.### Request for Assistance:I am requesting BBBs assistance in escalating this issue with Com2uS ***, as I believe I am being treated unfairly. I would like to request:1. A detailed explanation of the ban and why it was applied to my account.2. A fair review of my account and a chance for reinstatement.3. A more personalized and considerate response from the companys support team.I have attached copies of my previous correspondence with their customer support team, which further demonstrates the lack of adequate attention to my issue. I am hoping for a resolution that will either reinstate my account or, at the very least, refund the considerable amount I have spent on the game.Thank you for your time and assistance.Sincerely,**** ******

  • Initial Complaint

    Date:01/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is setting rate chance % in game that is not real. It is literally gambling and they set fake rates to make users spend more money. I demand my money back since they are advertising fake rates. I have hundreds of pages of data that shows how their rates are fake.

  • Initial Complaint

    Date:10/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was hacked and I tried to get it back but com2us just said they cant help me. I provided proof of my ownership as well as the exact date it was stolen. My account of 6 years is just gone, along with all of the money I spent on it. I expect a company that allows accounts to be stolen to at least help get them back but com2us just wants people to make more accounts and spend more money. Terrible customer service and a terrible company in general

Com2Us is NOT a BBB Accredited Business.

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