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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,239 total complaints in the last 3 years.
    • 1,122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood only accepts one payment option for their gold credit card - direct connection to your bank account via Plaid. When you make a payment, if it fails due to an error in their app or due the completely inadequate Plaid system, they will fine you. They will not refund you and they will expect you to jump through hoops to fix and test it at your expense. Their only form of communication is email and no one is capable of fixing their issues - only stealing my money.I have requested a full refund and for them to fix their system, bit they refuse by simply playing dumb.

      Customer Answer

      Date: 07/30/2025

      The company has since refunded my money. Their behavior and handling of this issue is still unacceptable, but I do not wish to pursue it further as it is a waste of my time and they will not change. 
    • Initial Complaint

      Date:07/24/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I funded my account with $2,500 using my debit card (ending 4766) on July 16, 2025, bought some USDC, and was about to transfer it out to an address I've transferred to several dozen times in the past 2 years using Robinhood.However, they flagged my account for suspicious activity and asked for the bank statements for the payment methods linked to my account (debit card ending 4766, one bank account ending *****. I sent them the statements for my card and my bank account, but then they asked for the statement for a debit card I already unlinked from my account since June 2023 (ending 7208).This **************************************************************** 2023, and I have unlinked it from my Robinhood account since 2023. I don't have any statements for this card anymore, and I have explained this to Robinhood customer representatives, but they keep insisting on having a statement dated in the past 60 days. I have contacted my bank online and by calling them and they've said that since the account is closed, I can no longer get statements for it.Every few weeks, I only make three types of transactions on my Robinhood account:1) Purchase from the same debit card.2) Buy USDC;3) Transfer to the same USDC wallet.This is the second time this year they've flagged my account for "suspicious activity" even though I'm doing the same thing I've always done on my account. Now, we're at an impasse because they're restricting my account until I send them a recent statement for a card that I've closed and unlinked from my account for 2 years.Any ideas on how I can resolve this issue? I just don't understand why they're asking about a card I've unlinked for over two years. I just want my money back.If anyone from Robinhood is reading this, my case ID is *********.

      Business Response

      Date: 08/01/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 8/1/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 08/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********
    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to process a withdrawal on my Robinhood account for 5k they declined my withdrawal on my account and added a restriction preventing me from doing any trades or withdrawals with my account/funds these are my life savings I have bills to pay

      Business Response

      Date: 07/22/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/22/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a Robinhood account in 2019 and I still know the email address and password I used to create the account but because my phone number has changed Robinhood will not allow me to login. They offer no alternative way to login and no support email or phone number. To be clear I have logged in with the correct email address and password, but because my phone number has changed ***** **** will not allow me to access my own money and account.

      Business Response

      Date: 07/21/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/21/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to add my bank account to my ********************** investing account so I could transfer funds. Robinhood asked for a bank statement to verify the account. I did so. They replied the name on the statement didn't match the one on my Robinhood account.. The names matched it is my bank account. Asked their customer to support chat why the error happened. It was just a bot. Later that morning they closed account and restricted me from withdrawing money. The next business day, they sold all stocks. My cash balance was $5,255.02. I couldn't withdraw it. Quickly learned Robinhood has ZERO customer support. No way to speak a real person in real time. The chat bot just gives you a link to email. They basically have 3 templated replies to any question asked. Just checked my balance before filing this compliant and it is only $410.11. No idea where my money went. Can't contact anyone at the company to get an explanation why they started closing my account (outside of a vague boilerplate email), and where is my money.I have found dozens of people with similar complaints and experiences using Robinhood. This by far the worst experience I have ever had with a company of this size.

      Business Response

      Date: 07/21/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/7/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 07/22/2025

       
      Complaint: 23599745

      I am rejecting this response because:

      These are vague and generic responses. Robinhood's lack of live customer service is highly unprofessional for a company dealing with customers savings and investments. All I was told that my account was being closed because of a document I submitted. The document was a bank statement from my bank. It had my name and address on it. Same one used for my Robinhood account. Since my original compliant, I received my source funds back. However your company is now claiming they can't verify the source of the remaining funds. Those funds are the result of Robinhood selling all my stocks and closing my account. So that makes no sense you can't verify the source. Now I demand my remaining balance be returned to me. I verified my identity, debit card, and a bank account. 

      Robinhood's fiduciary obligation has clearly been broken.  

      Sincerely,

      ***** *********

      Business Response

      Date: 07/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood has withheld over $6,300 of my funds for two months. I submitted the required check request form three times. Each time I receive a copy-paste reply saying the check will arrive in 23 weeks. It never arrives. I am being blocked from accessing my own money. Case ID: ********* I requested information about why my account was blocked, and when and how my funds would be returned. I also submitted a check request form three times and asked for confirmation that the check had been sent and when I could expect delivery.

      Business Response

      Date: 07/18/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on July 18, 2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/14/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Robinhood Financial regarding their handling of funds that were deposited into my account from my Jovia FCU debit card.On July 8, 2025, I made two instant deposits into my Robinhood account from my debit card, in the amounts of $1,150 and $1,700, totaling $2,850. I instantly added these funds to my available balance, but they have been on hold for over 7 days without any access or resolution. Since the initial deposit load, Robinhood Support has been reviewing my account. To speed up the process of transferring funds from my credit union to ****************, I used my Robinhood account to facilitate it. Robinhood had my **************** bank account on file for several months prior to the deposit. I have reached out to Robinhood Support multiple times and have only been told that the issue is being handled by a "back-end team," with no updates, resolution timeline, or explanation for the continued delay. This lack of transparency and accountability is unacceptable, especially as I urgently need these funds to pay my rent.Due to Robinhoods inaction and prolonged hold, I am now being forced to initiate a dispute with my bank (Jovia) to recover my funds. It is extremely distressing to have thousands of dollars withheld without justification, particularly when the money is needed for essential living expenses. I am requesting that the BBB investigate this matter and assist in holding Robinhood accountable for its failure to make customer funds available within a reasonable timeframe. I am also requesting assistance in ensuring these funds are returned or made accessible without further delay.

      Business Response

      Date: 07/21/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/18/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 07/21/2025

       
      Complaint: 23599077

      I am rejecting this response because:

      PLEASE RELEASE MY FUNDS BACK TO MY ***** FARGO ACCOUNT. ******************** HAS RESTRICTED ME FROM WITHDRAWING MY OWN MONEY FOR 2 WEEKS NOW. RESTRICTING ACCESS TO SOMEONES PERSONAL FUNDS IS UNLAWFUL! 


      Sincerely,

      ***** ******

      Business Response

      Date: 07/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite having been a loyal customer for 5+ years, on 07/07/2025 my ********************** account was restricted asking me to verify my identity. I submitted 3-point selfies twice, front and back of drivers license and even a photo of my social security card, all of which are legit government issued documents that belongs to me and matches my informations on the account. I have done nothing out of the ordinary, *** been selling option contracts on a weekly basis for cash flow income. I have not deposited since January *************************************************************************************** *********. Come 07/09/2025, I was hoping my account will be unrestricted upon providing all the identification verification methods requested, instead, Robinhood decided to force closure of my whole account without providing any clear explanation. I immediately started liquidating all my positions on the same date because I dont want Robinhood to liquidate my positions at bad timings of the financial market. I then tried to withdraw all of my remaining $96,279.43 of my withdraw-able cash but since my account is restricted for closure, I was not allowed to withdraw my withdraw-able funds thats entitled and belongs to me. As of today, 07/14/2025, Robinhood still have not provided any explanation as to why my account was restricted and in the process of being closed. I am 24 years old, $96,279.43 is nearly all of my lifes savings that I accumulated through many years of hard work in my family business. This is causing me a lot of mental distress, as I cannot sleep properly at night, loss of appetite and lack of motivation to do anything until my funds are returned to me. In addition to that, with all my funds held hostage by Robinhood, I am losing opportunity cost and in the time value of money. I used to make hundreds of dollars every week using the $96,279.43 as collateral for option contracts that I sell. Please have Robinhood return all my funds back to me ASAP!

      Business Response

      Date: 07/21/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/16/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 07/21/2025

       
      Complaint: 23598932

      I am rejecting this response because: there is still $81,276.95 not returned to me, this will not be resolved until all funds have been returned to me.

      Sincerely,

      **** *****

      Business Response

      Date: 07/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood decided to close my ********* ************* is there and Im not allowed to take the money out. I need my money asap.

      Business Response

      Date: 07/15/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/15/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

      Customer Answer

      Date: 07/17/2025

       
      Complaint: 23595442

      I am rejecting this response because:

      They refunded me $10 to a debit card and still didnt refund the over $1,960 that they could also refund to my debit card.

      I need my money ASAP 

      Sincerely,

      ***** ******

      Business Response

      Date: 07/22/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/22/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************
    • Initial Complaint

      Date:07/13/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BBB,Robinhood stole thousands of dollars from my brokerage account and they confirmed there was a hack into my personal account but they closed out majority of my trades for a loss without my consent and did horrible customer service. They ignored my complaints and did not ever restore my account to whole after one representative over the phone and they said they would. I am seeking ***** back to my account as a credit or more for their dishonesty and stress depression they caused me as well. ATTACHED are the screenshots from my actions to have it resolved. Thanks

      Business Response

      Date: 07/23/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/23/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

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