Complaints

This profile includes complaints for Robert Half's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Robert Half

  2884 Sand Hill Rd Menlo Park, CA 94025-7072

• 

  Robert Half of Boston, Inc.

  161 Worcester Rd Framingham, MA 01701-5352

• 

  Accountemps

  601 Carlson Pkwy # 1200 Hopkins, MN 55305-5233

• 

  Robert Half

  8500 Normandale Lake Blvd STE 1010 Bloomington, MN 55437-3823

• 

  Robert Half Management Resources

  8500 Normandale Road Minneapolis, MN 55437

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23490241
  
  I am rejecting this response because:

  This has already supposedly been done before, and nothing changes. I believe this is the third attempt to have someone address my concerns with getting no help and no follow up.

  I recently canceled an appointment with a recruiter after sending him eight emails, because once again I got a 15 minute time slot and he just promises stuff and I never hear anything back. Nothing. 
  

  So please quit pretending to be helping people when you clearly are not.

  You guys used to be a repurable company and I wish I knew what happened.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/19/2025

  Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns and request for follow up to the Senior Managers that oversee the ***********, *******;office location to investigate and address this matter. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the expected time frame we set with candidates for a follow up call), please contact us back at ******************************************* so that we will promptly follow up with the management team. Thank you.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 23445307
  
  
  
  I am rejecting this response because: it does not address the substance of the complaint or acknowledge the documented financial harm, contract violations, or legal correspondence already submitted.
  
  As stated in my original filing, Robert Half:
  
  * Failed to honor their 90-day placement guarantee, despite repeated documented concerns shared during the guarantee period,
  
  * Referred a materially unqualified candidate,
  
  * Breached confidentiality by disclosing internal employer feedback to the candidate, leading directly to her resignation, and
  
  * Offered only a partial refund of $9,900, conditioned on a sweeping legal release.
  
  In addition to numerous documented communications, I sent a formal legal demand to Robert Half on April 2, 2025, which outlined in detail:
  
  Breach of contract and confidentiality,
  
  Failure to provide a qualified candidate,
  
  Direct business and operational disruption,
  
  A formal demand for a full refund and compensation.
  
  This letter was sent by certified mail and email and was followed by additional correspondence showing Robert Half's unwillingness to resolve the matter fairly. Despite this, their BBB response merely refers to an internal “investigation,” without addressing a single fact or offering a revised resolution.
  
  Our final request remains a refund of $36,950, which reflects the unreimbursed losses documented in:
  
  * Our formal May 27, 2025 settlement letter,
  
  * Our April 2, 2025 legal demand (attached here),
  
  Email exchanges with RH representatives including Guillermo Jalomo and Megan Orfanopoulos.
  
  Until Robert Half acknowledges these facts and provides a meaningful resolution, we consider this matter unresolved.
  
  Attachments:
  
  April 2, 2025 Demand Letter with Email Correspondences
  
  May 30, 2025 Final Settlement Response and Exhibits
  
  Sincerely,
  
  Hayden Brodsky CPA | Woodland Hills, CA
  
  
  tes resignation on February 25, 2025during the height of our tax seasoncausing severe operational disruption and loss of billable productivity.We paid $18,750 in salary to the candidate before her resignation and absorbed additional costs due to team strain, and loss of continuity. In total, we incurred over $43,550 in damages, with only $6,600 refunded by RH.On May 19, 2025, RH's legal team offered an additional $3,300 refundbut only if we signed a broad legal release waiving all known and unknown claims. This overreaching condition was unacceptable given the documented facts, the limited compensation offered, and the direct impact to our business.We responded with a detailed counteroffer and supporting exhibits on May 27, 2025, requesting a final refund of $36,950, which reflects the unreimbursed financial loss. ** declined to respond with any revision or willingness to negotiate further.

  Business Response

  Date: 06/09/2025

  Robert Half Customer Loyalty team has received this complaint and has submitted the client's concerns and request for follow up to the Senior Management team to investigate and address this matter. If the client does not hear back regarding this issue within the next few business days (2-3 business days is the expected time frame we set with clients for a follow up call), please contact us back at ******************************************* so that we will promptly follow up with the management team. Thank you.

  Business Response

  Date: 06/12/2025

  Robert Half made the permanent placement of ****** ***** in a Senior Tax Accountant role at ****** ******* under the terms of our Fee Schedule and Guarantee.  A copy is attached.  Ms. ****** a California licensed CPA with over 10 years of accounting experience, including tax, worked at ****** ******* CPA firm from December 5, 2024, through February 28, 2025.  Mr. ******* elected to interview and eventually hire Ms. ****** after Robert Half presented the resumes of several individuals.

  In accordance with our practice, RH communicates with both the client and the individual placed during the term of our 90-day pro rata guarantee.  Although the agreement does not contain any confidentiality terms, RHs contacts with each party are professional and confidences are maintained to the extent expressed by the party.  Certain of the communications with ****** ******* were memorialized and are attached.  In these emails Mr. ******* has asked or agreed to RH communicating his concerns with ****** ***** to try and salvage the placement.  When it appeared that the placement would not work out, Robert Half told Mr. ******* that it would issue the prorate guarantee amount as set out in the agreement and irrespective of this refund, that the firm could continue its efforts to retain Ms. ***** services.  Robert Half communicated to ********** advising they were unable to provide a replacement because Robert Half did not have available candidates to interview at the time.  Mr. ******* acknowledged that a prorate refund was fair given his time constraints during the tax season.  *************** departure RH engaged in discussions with ****** ******* about his dissatisfaction and demands and, as a good will gesture and to maintain a good business relationship, Robert Half offered to refund a further $3,600 to reach an amicable resolution with its client.  This was an offer equates to a 50%refund of the fee even though Ms. ***** worked more than 45 days at ****** ******* CPA

  Business Response

  Date: 06/23/2025

  June 20, 2025

   

  Robert Half provides this additional information to address Clients further response:

   

  1. Breach of Contract and Confidentiality:   The contract does not contain any confidentiality terms or obligations.(contract previously ***************
  2. Failed to provide a qualified candidate:   Robert Half supplied various individuals for Clients consideration.  Individuals were those currently available, interested in the job opportunity at Client and possessed skills and work history that matched or closely matched those desired by the Client.  Client had the opportunity to continue looking, not proceed with anyone or hire one of the referrals   Aside from verifying Leannas status as an active California CPA and discussing her work experience and history, RH obtained positive references from prior employers; information obtained was relayed to Client before interviewing/hiring.  RH advises clients to perform their own background or screening verbally and in writing; contract states Please notify us immediately if you require Robert Half to perform background checks or other placement screenings of the final candidate selected for employment.  We will conduct such checks or screenings only if they are described in a signed written amendment to this Fee Schedule & Guarantee.  *****
  3. Breach of contract Funds Owed/Damages Claimed.    Under the terms of the agreement, Robert Half provides a 90 day prorate guarantee.  (if the employees employment terminates for any reason other than reorganization, elimination of position, takeover or material ************* responsibility within the applicable guarantee period, we will refund a pro rata portion of the full fee actually paid to us for such candidate or issue a pro rata credit for such amount in the event we provide a replacement.   The refund or credit will be equal to 1/90^thof the full fee actually paid to us for such candidate, as applicable, multiplied by the number of calendar days remaining in the guarantee period as of the last day of employment.)  The terms do not include a right to a full refund nor any other guarantee of any kind.   Leannas employment began on December ******.  Guarantee period expired on March 2, 2025.  Client terminated Leannas employment on February 27, 2025.   The total fee paid was $19,800.00; 1/90^th of $19,800 is $220 per day.   Robert Half initially refunded $3,300.00  per the agreement.  Subsequently Robert Half increased its offer to refund an additional $3,300, for a total of $ ***** as a good will gesture and effort to maintain a good working relationship.      Communications previously submitted reflect clients satisfaction with the candidate as of January 13^th .  During later communications (February), Client expressed concerns but also wanted to work through any issues and make the placement work.   At any time Client could have ended Leannas employment and received a prorated refund as of that date.  Client asked for Robert Halfs participation in discussions with ****** to salvage the placement.   Robert Half, as a good will gesture, told client despite it would issue a prorate refund as though client had terminated the employee, and would not object to Clients continued employment, including through the tax season if he was able to work things out.    ****** ultimately gave her 2 weeks notice on 2/27/2025.  Client let ****** go without taking advantage of the two week notice period, even knowing Robert Half was refunding fees.  Robert Half offered to locate a replacement but was finding it difficult to locate available candidates at that time and Clients lack of availability to review candidate profiles and interview given the press of business.  Client advised Robert Half of its desire to put off search for a replacement until after the tax season and thus Clients own actions contributed to the damages alleged, if any. *****

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23445307
  
  I am rejecting this response because: it misrepresents key facts, fails to acknowledge Robert Halfs breach of professional discretion and contract, and offers no fair resolution for the financial and operational harm caused by their failed placement and early withdrawal from their guarantee obligations.
  

  This final rebuttal combines our formal response and consumer-facing summary to Robert Half Internationals latest statement. Our goal remains the same: to seek a fair resolution in light of a failed placement, documented missteps, and unmet professional obligations.
  
  We respectfully maintain our request for a final refund of $36,950 to resolve this matter professionally. We remain open to settlement and welcome BBB assistance in facilitating a fair outcome.
  
  Please find attached:
   Final Rebuttal Letter
   Exhibit A Fee Schedule & Guarantee
   Exhibit B RH Email from February 18, 2025
   Exhibit C RH Refund Offer Email from May 19, 2025
   Exhibit D ****** ***** Resignation Letter
  

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: 23445307
  
  
  
  I am rejecting this response because: Robert Half’s response misrepresents both the facts and their obligations. We engaged RH to fill a Senior Tax Accountant position—per the written agreement dated August 5, 2024 (see Exhibit A).
  

  Please find attached a complete rebuttal package in response to Robert Half’s statement.
  * A detailed rebuttal letter summarizing our position
  * Exhibits A–D, consisting of the signed fee agreement, email correspondence, and the conditional settlement agreement referenced by Robert Half
  

  This documentation directly refutes RH’s key claims and provides clear evidence of their contractual breaches, misrepresentation of refund terms, and failure to deliver a qualified candidate.
  

  We respectfully request a refund of $36,950 and remain open to good-faith negotiation to resolve this matter professionally.
  

  Sincerely,
  Hayden Brodsky, CPA

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************* got bills to pay and other jobs that I can take that are from professional associates. I am exhausted contacting said agency to be told that nothing-non-negotiable is be paid in full for this assignment, parking & round trip tolls Ive paid out my pocket!Please resolve this matter asap forward to approved paid in full assignment yesterday, May 15th for 7 hrs at $22 per hr plus parking, ********** time immediately. Its covered by your agency period. to be accountability hugely apologetic to me.Appreciate your help to get me paid for my time and showing up even though someone at the Agency dropped the ball. You cannot send last minute emails with new changed info w/o directly contacting me and the l and contract assignee with any and all last minute changes as well as RH responsibility **** contact client, their responsibility to pay me for entire day.

  Business Response

  Date: 05/16/2025

  Robert Half Customer Loyalty team has received this complaint, as well as her email to the mobile app inbox, and has submitted the candidate's concerns and request for follow up to the Senior Managers that oversee the ************* location to investigate and address this matter. An email was sent directly to the candidate to confirm her complaint has been submitted. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the expected time frame we set with candidates for a follow up call), please contact us back at ************************************** so that we will promptly follow up with the management team. Thank you. 

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23320742
  
  I am rejecting this response because: I was asked to email my entire complaint, including the exact details of the branch location and the names of the individuals I spoke withwhich I have already done. Im also aware there is no law preventing retaliation, so I fully expect to be blacklisted or banned from future opportunities with Robert Half. If that happens, I will make it known here, and frankly, I have a strong feeling it will.
  Indirect retaliation is very common in public companies, especially when leadership holds significant money, connections, and power. That is exactly why I chose to leave a detailed email responseto create a paper trail documenting everything that took place.
  
  Sincerely,
  
  ***** ******ling disrespected and brushed off simply for trying to gain experience and contribute through contract work. Based on my conversations, it appeared that because I didnt fit a preferred candidate mold, my case was deprioritized from the beginning.This experience does not reflect the values of a company that operates on the stock market and is trusted by so many professionals. Im posting this here in hopes that leadership within Robert Half takes complaints like this seriously and looks into the way prospective candidates are treated.

  Business Response

  Date: 05/13/2025

  Hello *****. Robert Half's Customer Loyalty team has received this complaint. In order to proceed with having a senior manager reach out to you for follow up, we will need you to contact us directly at ******************************************* to provide additional details. These details include, but are not limited to, what office you were working with (tried to reach), the names of individuals you worked with, etc. We are unable to proceed with directing your complaint to management as the email address and phone number associated with this complaint do not pull a profile in our system. Please ensure that you provide us with the email address and phone number associated with your Robert Half account. Thank you. 

  Business Response

  Date: 05/15/2025

  Candidate sent an email to Customer Loyalty after viewing our reply to the BBB wherein he did provide enough information that senior management was able to locate his profile. The request for profile information would have provided a more direct way to assist, but as previously stated, senior management was able to identify this individual based on the complaint details, and have already made several phone calls directly to address this complaint.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Robert Half is extending my time without pay. I have filed for unemployment in IN and they are dragging their feet on talking with the agent. I was let go from my contract position sooner than expected with no other contact with Robert Half recruitment to place me elsewhere. In the meantime I have been applying to many jobs and also relying on my unemployment check that has been delayed due to RH delaying giving the state information.

  Business Response

  Date: 12/02/2024

  Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns and request for follow up to Senior Managers as well as the unemployment team to address this matter. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the expected time frame we set with candidates for a follow up call), please contact us back at ******************************************* so that we will promptly follow up with the management team. Thank you. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22558905
  
  I am rejecting this response because:

  I spoke on phone with a representative named ********* (**************) on Monday, November 18 about getting some active assistance regarding my job applications through their service. She said that she would arrange a video interview with me later this week so that she and her colleagues could start doing their jobs through the ************* Marketing-Creative office. 

  Unfortunately, I have not received any such interview. So far, Robert Half's responses have only been the bare minimum automated responses that is not offering any real service and not resolving the core issue. It's the same problem that I face when I apply for jobs independently through Indeed, Linkedin, and Glassdoor, where I get no feedback from any recruiters. I had expected that if I sign on to a job agency, there would be representatives actively helping job seekers find jobs respective to my experience. I am NOT getting that at Robert Half.

  Again, I have been unemployed for the past eight MONTHS and have been applying for jobs everywhere. Temporary job agencies like Robert Half are making the process more difficult by avoiding the very job seekers they are supposed to help.

  
  Sincerely,
  
  ******* ******

  of experience, or have someone be held accountable for malpractice.

  Business Response

  Date: 11/15/2024

  Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns and requested follow up to the Senior Managers that oversee the *************, ** office location to investigate and address this matter. If the candidate does not hear back regarding this issue within the next few business days (2-3 business days is the estimated time frame we set with candidates for a follow up call), please contact us at ******************************************* so that we can promptly follow up with the management team. Thank you. 

  Business Response

  Date: 11/21/2024

  A Robert Half representative from the local branch office has reached out to the complaining party to address his concerns.   We believe his issues have been resolved.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22558905
  
  I am rejecting this response because:

  This response from Robert Half suggests that they're still giving the runaround with robot answers. It should not be THIS difficult for them to actually communicate with people. They're supposed to be HELPING people find jobs, not making things harder than it has to be.

  I want to be sure that I'm not going to hit anymore dead ends with them. Their gross incompetence is ridiculous. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a Robert Half agent concerning a position that Im qualified for. I responded several times with no contact to that person or response from them over a four day. Period. Its now Friday.

  Business Response

  Date: 08/30/2024

  Please contact the Customer Loyalty team directly at ******************************************* as we will need more information as to the recruiter/branch office that contacted you in order to appropriately escalate this matter. Please provide details such as the recruiter's name, the office they are associated with, and the job order number/title/client that they presented to you. We will then be able to escalate your complaint to the leadership above the individual for follow up with you directly to address this matter. Thank you.

• Initial Complaint

  Date:08/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A very unprofessional and deceiving business practice. ************ should be held more accountable for lying and wasting people's time. RobertHalf deceives candidates into offering job's on false pretenses only to then stall and scrutinize a person's job opportunities. This is a very unprofessional and unproductive job agency. Their business practices, ethics and lies should be investigated by the CA ***************** In the past month I have been contacted by 4 different Robert Half Representatives with potential job opportunities, only to be lied to and then ignored. False hopes and lies are such a nuisance to someone's job search. I wish to be no longer contacted by this business or by their representatives, and they do not have my authorization to scrutinize or use my resume on their behalf. I want all my demographics to be properly destroyed and or protected per HIPAA regulations. I wish no further contact with the following representative due to their lack of professionalism and for being liars: ***************************** *************), *************************** *************), ******************************* (unk phone # ********* and LA area), and ************************* *************, possibly from the State of *******, but alleges to be working remotely from the ********, **** branch). And perhaps RobertHalf can properly investigate their employees and confirm what was really the outcome about the job leads they had me interview and apply for? I suspect discriminatory allegations

  Business Response

  Date: 08/19/2024

  Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns to the management leaders above the individuals the candidate had provided in an email to the Customer Loyalty team. The candidate may contact the Customer Loyalty team directly at ******************************************* for any additional concerns. Thank you. 

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22079334
  
  I am rejecting this response because there is no accountability... forwarding concerns ??.... I should receive an update and apology from RH directly.  I shouldn't have to contact anyone to receive a response.  My time, energy, and expectations where completely abuses. Maybe DFEH or EEOC should be contacted too.

  Please ask RH to send me everything Irequested on 8/1/24.... I want to know why they've done this to me several times. If feels discriminate.

  
  in closing,
  
  ****** (mj) *******

  prevent further contact.Given my previous experience with ************************* and this latest incident, I have lost faith in Robert Halfs ability to provide meaningful and respectful job search assistance. I am concerned that these interactions are not only unhelpful but may also be indicative of a pattern of behavior that feels vengeful and harassing.I request that Robert Half cease all further contact with me, as I find these interactions to be distressing and disruptive. I hope the BBB can assist in ensuring that my request is respected and that this matter is addressed appropriately.Thank you for your attention to this matter.Sincerely,***************************

  Business Response

  Date: 08/02/2024

  Robert Half Customer Loyalty team has received this complaint and has submitted the candidate's concerns to the Senior Managers that oversee the individuals mentioned in the complaint, to investigate and address this matter. If the candidate would like to receive direct contact with the management team, the candidate should contact the Customer Loyalty team at ******************************************* so that they can promptly notify the management team of the request. Thank you.