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Find a Location

Genesys has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Genesys

      1302 El Camino Real, Suite 300 Menlo Park, CA 94025

    • Genesys

      2001 Junipero Serra Blvd. Daly City, CA 94014

    Business ProfileforGenesys

    Business Consultant
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Genesys has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Genesys

        1302 El Camino Real, Suite 300 Menlo Park, CA 94025

      • Genesys

        2001 Junipero Serra Blvd. Daly City, CA 94014

      Location of This Business
      1302 El Camino Real, Suite 300, Menlo Park, CA 94025
      BBB File Opened:
      4/14/2016
      Years in Business:
      26
      Business Started:
      7/30/1997
      Number of Employees:
      1
      Additional Contact Information

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/21/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Yes I have never been treated and called the * word yelled at by ****** then ******************* who said you dont get the option to speak to no one higher than himself. Insidious behavior! I have been up since 330am trying to figure this out! I called spoke to ******* and I have proof Or the whole entire circumstance! *ext is a racial discrimination complaint! I am merely asking them to take from bank account next month! I have proof as STATED! I will call Back and dont appreciate being tossed. I will also make sure I speak to someone who has class integrity and can let me get him/her the proof. I am a human and no one will call me the * word. I am simply doing what is right. And **************** doesnt deserve his position. I have the bank receipts and the amount and the proof to send to the write one who can help? Some may not call and at least I am doing it right! But I can not speak to ******!

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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