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Business Profile

Camping Equipment

Camping World of Menifee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sells RVs that do not work properly upon Sale. They then use the manufacturer warranty to resolve issues at the customers expense. They will not return your calls from either service or sales. Nor do any of the departments take accountability for anything leaving customers helpless

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting this response because:

    Your response did not provide any form of compensation or an apology for the significant inconvenience, financial loss, and emotional distress caused by the mishandling of my ** repairs. The core issues of negligence and poor quality of repairs have not been adequately addressed. Specifically:
    Negligence in Repairs: The ** was returned with multiple critical issues, including a crack on the inside front cap, exposed wires, a missing AC sensor, miswired stereo system, and various other faults that posed safety risks and required additional repairs elsewhere. These issues were clearly a result of negligent workmanship and should have been acknowledged and rectified by your company.
    Poor Communication and Delays: Despite numerous attempts to communicate with ************************* and other staff members, I experienced significant delays and a lack of responsiveness that prolonged the repair process and exacerbated the situation.
    Financial Loss and Emotional Distress: The negligence and poor quality of repairs have resulted in substantial financial loss due to additional repair costs, lost business opportunities, and ongoing finance payments for a non-functional **. The emotional distress caused by this ordeal has also been considerable.
    Your letter suggests that the issues arose from miscommunication between myself and ***************************. However, this explanation does not address the specific instances of negligence and poor workmanship. Moreover, your proposed solution of streamlining communication does not rectify the damages already incurred.
    Given the gravity of the situation, I am requesting the following actions from Camping World:
    Compensation: Full reimbursement of the $26,000 paid for the inadequate repairs, as well as compensation for the additional repair costs incurred at another shop and the financial losses due to the **'s unavailability.
    Formal Apology: A written apology acknowledging the negligence and poor quality of repairs, and the inconvenience and distress caused.
    Rectification Plan: A detailed plan outlining how Camping World intends to prevent such issues from occurring in the future, ensuring that other customers do not face similar problems.
    Failure to provide a satisfactory resolution within 30 days will leave me no choice but to pursue further legal action to recover the damages incurred and seek additional punitive damages.
    I trust that Camping World will take this matter seriously and provide an appropriate response to resolve this situation amicably.
    estimate and signing a contract for $14,000 on February 26, 2024.When I first came to pick up the ** in May 2024, I discovered several serious issues, including:A crack on the inside front cap.Exposed and hanging wires posing safety risks.A missing AC sensor and exposed wires.Miswired stereo system causing the stereo to burn out.Forced payment of $26,000 to take the **.Despite paying and giving them another chance to fix the issues, the second attempt in June 2024 was equally disappointing. The crack was poorly repaired, and all other issues remained unresolved. ******'s refusal to review the ** with us and her lack of understanding of the **'s systems highlighted the incompetence and neglect from her staff.Following this, I took the ** to another shop that identified further damages, including:Faulty AC requiring replacement.Broken plumbing with capped gray water tank.

    Business Response

    Date: 08/01/2024


    VIA ELECTRONIC MAIL ONLY: *************************************************************************************** 
    July 29, 2024 
    RE: *********************/ BBB Case ******** Our Case 05061255 
    Camping World ** Sales, LLC (CW** Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. 
    ************** alleges there were issues with the quality of work and communications related to insurance repairs performed on the *** CW** Sales confirmed that ************** was authorized by ***********************, the owner of the *** to work with CW** Sales during the insurance repairs. CW** Sale confirmed that the dealership was provided differing directions and approvals by ************** and **************. CW** Sales has requested to streamline the communications and the ** repair process by working directly with ***********************, the owner of the *** to avoid further miscommunication and ensure clarity in the repairs required. To that end, we consider this matter closed. 
    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *********************. 
    Respectfully, 
    CW** Sales 
    ***************** ? Suite 270 ? ************, ******** 60069-3700 ? ************ 

  • Initial Complaint

    Date:11/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-30-2023, I bought a Jayco Travel Trailer from Camping World of Menifee. At the last minute, I decided to pay camping world $400 to tow my new trailer to my residents. I met with the lady in the finance department to finish signing all the paperwork. Her name is ***********************. ******* stated that she just added the $400 towing fee to the total of my loan with BMO Bank. I agreed to this. She also added $400 paid to Good *** for some kind of optional theft deterrent device which I never agreed to purchasing. Note: Good *** is affiliated with Camping world. This was just another way for *********************** to scam me out of $400 so she could get a bigger commission. Two days later, when I noticed this, I contacted *********************** and explained to her how she scammed me by adding this to my loan. I requested a refund due to the fact I never wanted to purchase this "optional theft deterrent device" in the first place. On 11-3-2023, she e-mailed me a copy of the Cancellation form and stated that she is taking care of the refund for me. I have been checking in with her weekly by e-mail asking when the $400 will be refunded back to loan. She e-mails me back stating that she will check up on it but never gets back to me about any updates. Note: I am currently paying interest on this $400.

Camping World of Menifee is NOT a BBB Accredited Business.

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