Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 12 year old daughter felt faint at the Malibu Chili Cook Off on 9/4/2023. The medic on sight called the fire department who then called an ambulance. No emergency services were provided and we were told if we didnt take the ambulance to the hospital we would need to sign an ***. We were assured by both the fire fighters and the *** that all ambulance charges would be covered by our insurance-********** of CA. The ambulance company billed our insurance $3,789 and our insurance covered $2,954.80. After several appeals, the our insurance did not pay anymore-not do I believe they should have paid more. We received a bill for the remaining $834.20 not covered by insurance. I discovered during this process that ambulance companies do not contract with 99% of insurance companies and therefore are able to charge any amount. I also discovered that the No Surprises Act passed in January 2024 to prevent patients from receiving bills from providers not contracted with insurance. I was able to receive a discount price of $667.36 which I paid today 5/7/25 but still believe this is an exorbitant amount to expect a patient to pay.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called an ambulance on Aug 20 23. I was completely out of it at the time of being transported into the ambulance, I did not give any identifying information, my insurance, or to consent to the transport. In May 24 nine months later I received a random bill in the mail with no proof I owed this money for a ambulance ride. I sent you a letter in May through certified mail stating that I wanted proof that this was my debt. You since stated you received the letter in Aug 24. I received a bill by mail in May, June, July and Aug but no response to my letter, then no more. November 7th 2024 per the conversation I had with one of your representatives my bill was sent to collections. Then retracted from collections bc it was discovered I had insurance. If you were able to reach out to the hospital the entire time to confirm not only my insurance information, but my identity, correct address, and contact information, why didnt you do this earlier, as you claim it took you nine months to find my correct address? Nov 15 **************************************************************** again a single time! I did not direct you to file with my insurance and at no point did you contact me to verify that you had confirmed it my bill. You filed this claim outside of the timely filing limit for out of network providers. This was FOURTEEN months after the date of service. By refusing to verify that the bill was mine, I lost my chance to file it myself -which would have been the correct course of action- and therefore insurance denied it. Because YOU filed it outside of YOUR timely filing limit. Your slow billing is not my problem nor is it my fault. I do not believe I owe this money because your company cannot bill on time or even contact the person they are billing. I would like this account written off as you filed this bill eight months after the timely filing period to file it yourself, and prevented me from filing it with my insurance for my timely filing limit.

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter dated January 28, 2025 requesting my health insurance information. Pertaining to an ambulance ride on January 21, 2025. I called the customer care department. To inform them I was NOT in an ambulance on January 21st. The female representative told me that she will make a note on the account, and I will not receive any more letters. On March 15, 2025 I received a bill for $641.54. I am a victim of identity theft. I filed a complaint with *****************

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business said that I owe $608 for an ambulance that I never wrote in in another state that I've never lived in. I've never been in an ambulance. I also believe this business is a scam. They kept on trying to fish for information on me.

  Business Response

  Date: 09/17/2024

  September 17,2024
  
  Better Business Bureau
  ****************************************************************************
  
  
  RE:        Ambulance Transport
                                BBB Case number:      22273521
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.
  
  Our office has reviewed the records for the referenced trip.  It has been determined the consumer was not the individual involved with our crew for this date of service.  At this time, we have corrected our files and the consumer will no longer be contacted regarding this service.  Please retain this letter for your records.  We sincerely apologize for any inconvenience this may have caused. 
  
  Should you have any further questions,please contact our customer service department at **************.
  
  
  Sincerely,
  
  
  ******* *.
  Patient Advocate
  American Medical Response

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/2023 my adult daughter took a four-minute (less than one mile) ambulance ride to the ************* for a dislocated knee. On a positive note, the ambulance EMTs were excellent taking her down a steep set of stairs on a stretcher while she was in excruciating pain and they did their job well.Then things went bad: In August 2023, my daughter started getting harassed by a collection agency for payment of $2,764. I paid the bill in full because the collection agency was relentless and aggressive and promised me that I would get reimbursed by my health insurance directly rather than risk having my credit record tarnished. I regret having been strong-armed by the collection agency. I NEVER should have paid them out of my pocket (but I did).Turns out that the ambulance company ("provider") billed my insurance company under the WRONG patient name. They billed under my name as the patient rather than my daughter's name. So, my insurance company is asking for the provider to correct this error and resubmit and the provider has not cooperated. This has been going on for over ONE YEAR. I have spent hours and hours on the telephone with the provider's (overseas) billing department and they are some of the rudest, most unprofessional, unhelpful people I have ever dealt with. I can't even get them to submit an invoice. In fact, I don't believe they ever even billed us, it went straight to a collections notice. The "billing department" refuses to give phone numbers or names for follow-up, they have strung us along for months by saying it will be corrected "in two weeks" and we will see a resubmitted claim. None of this has happened and the latest is that I've requested a billing statement/invoice so I can get some assistance from my health insurance **** and that's not even something that they can do expediently. I was given "in 7 - 10 days" you'll get the statement in the mail excuse. It's not just exasperating, it's wrong, unethical, and fails the smell test.

  Business Response

  Date: 08/29/2024

  August 28, 2024
  
  Better Business Bureau
  **************************************************************************************
  
  
              RE:      BBB Case:                   22187453
                          Account number:       *************
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.
  
  AMR has thoroughly reviewed the consumers concerns. It has been confirmed, an incorrect claim was previously submitted to the carrier.  At this time, our billing department has submitted a corrected claim to the insurance and the trip has been placed on hold pending further response. Please accept our sincerest apologies for any inconvenience this may have caused.
  
  Should the consumer have any further questions or concerns, please contact ************* at **************.
  
  Sincerely,
  
  
  ******************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 08/30/2024

   I am rejecting this response because:
  
  In order to reimburse me for this out of pocket expense, my insurance provider needs to see proof of payment for the original transport service.

  So, even though McCormick/Ambulance did send a new invoice under the CORRECT patient name (my daughter) it doesn't indicate anywhere that the account balance is zero because I've paid them in full already.

  I need this documentation to provide evidence that I have paid this original transport bill. When I have spoken on the phone with the customer service people at ********************** billing, they give a verbal "zero balance" statement but won't back it up with written documentation.

  
  

  Business Response

  Date: 09/06/2024

  September 6, 2024
  
  Better Business Bureau
  **************************************************************************************
  
  
              RE:      BBB Case:                   22187453
                          Account number:       *************
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.
  
  AMR has addressed the consumers rebuttal.  Attached is a copy of the zero balance invoice, along with receipt of payment from the collection agency.
  
  Should the consumer have any further questions or concerns, please contact ************* at **************.
  
  Sincerely,
  
  
  ******************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 09/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you very much for your help with this issue. It's been an entire year of trying to get this resolved, and the BBB finally helped this get action on this issue.  

  Most appreciated!

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harrassment by ambulance company. Received a bill for about $650 in which this was supposed to be sent to the insurance company. The insurance company resolved this and spoke with McCormick ambulance on 8/5/24 to settle this because they require ***** days to process claims. The bill arrived on 8/5/24 and within the week, I've received a half dozen texts, letters, emails for payment (a week after the bill arrived) and threatening to send it to collections (within 1 week of receiving the bill). I've never experienced this from any company.

  Business Response

  Date: 08/15/2024

  August 15, 2024
  
  Better Business Bureau
  **************************************************************************************
  
  
              RE:       File Number:               22123222
                          Account number:        ******* (020)
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  AMR has reviewed the consumers concerns.  It was confirmed that the insurance claim was processed on 08/08/2024 and payment will be sent to AMR directly.  At this time,the account has been placed on hold, pending the insurance payment.  Once payment is received, the consumer will be mailed and updated invoice.  We would like to thank the consumer for bringing this matter to our attention and apologize for any inconvenience this may have caused.  
  
  Should the consumer have any further questions or concerns, I can be reached at **************.
  
  Sincerely,
  
  
  ******************
  Patient Advocate
  American Medical Response

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McCormick ambulances sent final notice for a bill of $3,313. Ambulance service in august 6, 2023 at ************************* in **********. I live in **. Never been to ********** let alone to a hospital or for a ride in a hospital. As a matter of fact, i was working double that day according to my electronic work time clock, in **!!!!! Sounds like a big error or scam! Not paying!

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill with this service 2 years ago and every year they send it to a collection agency that claims I did not pay the bill. They keep trying to get me to pay them repeatedly for a service I already paid them for. This is the 3rd year in a row they have tried to pull this on me. The first couple times they tried to bill me thousands of dollars without running my insurance, that went on for like 2 years. Now they are claiming that my bank refused payment a year ago and they are back again without contacting me at all over the last year. The collections agency they sent it to this time is Creedence. I want this to stop it has been going on for years now.

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 2nd, 2023, my daughter, ***************************** (the account is in her name as she had just turned 18, she has authorized me to take care of this) was taken by ambulance from Universal Studios to ****************************. We only had an accidental policy at the time, who deemed the services were not covered. Since then, we have received multiple invoices through mail and email requesting payment. The initial invoice was sent in the mail during the summer, and I gave them the insurance info at that time. I was told if the insurance didn't cover it, they would send another bill. I started receiving emails on Nov 24, 2023 requesting payment - I thought it was a scam at that time, as I received an email every 5 days and hadn't gotten anything in the mail. I finally did receive an invoice in the mail around Dec 19th. That is when I called about making arrangements to pay and was told I could make payments over time, or I could pay in full and receive a discounted price. I decided to pay in full to receive the discount and did so online on Dec 22, 2023. I was told that I was just to put in the discounted price and the rest would be written off. After doing this I continued to receive letters and emails stating that I was past due and owed the amount that was supposed to be discounted. I have called the company and they assured me that the account was zeroed out, but since that call I have received another mailing requesting payment of the discounted amount. I do not owe any money at this time as I paid the discounted amount I was told over the phone.

  Business Response

  Date: 02/26/2024

  February 26, 2024
  
  Better Business Bureau
  ************************************************************************
  
  
                RE:       Ambulance Transport
                               BBB Case Number:  21295402
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.
  
  American Medical Response has reviewed the consumers account. A 20% prompt pay discount was indeed offered. The consumer satisfied the discounted balance. Please consider the account satisfied. We thank the consumer for bringing this to our attention and apologize for any inconvenience this has caused.
  
  Should the consumer have any further questions or concerns,I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  ******************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 02/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been receiving constant texts and emails about an ambulance trip over a year ago that this business has refused to work with my insurance on. Every time I call my insurance, they tell me that the handling of this is very abnormal and that the ambulance company is refusing to work with their adjustment. The insurance has firmly stated that the *** I would owe is just over $800. Instead, McCormick Ambulance is now telling me I owe $2700 and instead of following up with me (after declining once again to work with my insurance) I get a call from collections?? McCormick Ambulance said theyve filed to get it back from collections but continue to refuse working with my insurance and several weeks later, its still stuck in collections. Now they say pay it all at once or else. Additionally, my insurance claims that they are unable to get through when they call McCormick Ambulance. Strong arming people into paying the full amount or making it hit your credit, while refusing to work with insurance and lying about it is bad business.

  Business Response

  Date: 09/07/2023

  September 7, 2023
  
  Better Business Bureau  
  ************************************************************************
  
  
  RE:                                Ambulance Transport
  BBB Case Number:      20534333
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  American Medical Response contacted the consumer by phone and discussed his concerns.  At this time, the account will be cancelled from collections and the consumer is following up with his insurance carrier.
  
  Should the consumer have any further questions or concerns, I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  
  ****************
  Patient Advocate
  Global Medical Response