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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have tried to cancel my subscription with Dollar Shave Club off and on for over a year. They say that sign-in information is no longer accepted. I did as they asked, but nothing worked. I don't need them anymore. 80 years old and at the lower end of Social Security with no other income. Can you help me cancel my Dollar Shave Club membership?Business response
02/20/2024
Sorry about that. I do see we responded to your request via ******** yesterday asking for more info to find your account. We did find it under an @att.com email address and have cancelled the subscription today. We're sad to see you go.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have cancelled my subscription with dollar shave club. They continued to send me razors. I sent an email and they said that my account was cancelled and the razors should stop. I continued to get charged and receive razors. I went onto their site but you have to sign in and I could not sign in since my account was cancelled. I sent another email and asked them to cancel my subscription and stop sending me razors. They said my account was cancelled. I lost track how many months this has been going on, more that six months and I am still getting razors and they are still charging me. Can you please assist me getting them to stop charging me and stop sending me razors. There is no phone number call and they do not accept returns. They are charging me $12.72 a month. Thank you!Business response
01/29/2024
Sorry about that. I just responded to your email you sent us yesterday explaining why you were still getting billed and shipped orders. There was a second subscription created under an email that looks to be a typo. If you have any other questions/concerns please respond to that email and we would be happy to help further.Initial Complaint
01/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have tried to cancel this account. The phone number on their website goes to *************************** Other number rings and get hung up. On line apparently my account cannot be found. However, I keep getting billed. Do not want this product, have not been successful trying to cancel over past several monthsBusiness response
01/25/2024
Sorry about that. We see you contacted us back on 12/26 about having trouble logging into your account. We responded the same day with instructions to login and never heard back. We've gone ahead and cancelled the subscription today. We're sad to see you go.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Canceling a subscription is not possible directly from your account page. They purposefully make it difficult to cancel subscriptions or make any changes to your account. This is done on purpose and maliciously to keep charging you. This should be illegal.Business response
01/19/2024
Sorry for the trouble. You can usually cancel your subscription or take actions on your subscriptions from the My Subscriptions tab on the account page. The My Subscriptions page is currently down at the moment though and we are working to get it back up and running. In the meantime, we have cancelled your subscription effective today. We're sad to see you go.Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am retired military and so I don't shave nearly as much as I used to . I now have around ****** blades . The problem is that DSC changed their blades and handles. I contacted them though my account and tried to get them to send me 4 of the old type handles . I was told to take a picture of the handle and send it to them . What is wrong with looking at my account and seeing what handle I have been ordering all along . Is this an education problem showing an inability to work within a number based system ?Business response
01/17/2024
Sorry about that. It looks like the Club Pro just wanted to confirm the handle you needed so we didn't charge you for the wrong one. If you don't want to send the photo of the handle, just respond to the email and let them know its the handle for the heritage 4 blade razors and they can get the order set up for you.Customer response
01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was prompted to deactivate my account at DSC as they were changing their website. I tried to do so and it could not find my account. Somehow I dont exist in their system but they keep charging me every month. I want to cancel but the phone number available just hangs up and they do not respond to messaging. I literally cannot cancel. I would like them to cancel my subscription and delete any information they have of me. Plus, their new product is terrible and causes me lacerations since they come flying off the handle when in use. They dont ever stay on and are dangerous to try to put on since you have to press hard. One slip and you have a severe cut.Business response
01/03/2024
Sorry about that. It looks like our colleague ***** responded to your request via email yesterday and cancelled the subscription. If you need more assistance feel free to respond to that email and they would be happy to help.Customer response
01/11/2024
Complaint: 21073596
I am rejecting this response because:
I was not notified that my account had been deleted only that the subscription was cancelled. I would like my account deleted.
Sincerely,
*********************Business response
01/12/2024
If you would like to have your info remover and account deleted. Please contact our data privacy team at *************************************** and they would be happy to help.Customer response
01/17/2024
Complaint: 21073596
I am rejecting this response because:I have sent an email to the given email address to request my account be deleted and personal information removed. I would like to make sure this happens before I accept this as resolved.
Sincerely,
*********************Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have tried multiple time to activate the new account and also contact the company. I have been billed but received no product and i also need to change my address. We recently moved but have had all our mail forwarded but no product received. Email to customer service, phone number and website chat button all don't work.Business response
01/03/2024
Sorry about that. It looks like you were able to chat with our colleague ***** yesterday and they were able to help you out. If you need any other assistance, don't hesitate to reach back out.Customer response
01/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Im a long time customer of this company. Ive changed my address and deleted it from their website theee times and keep sending my products to old address. Ive emailed them multiple times and they will not respond back. I just want my money back for orders I didnt receive because their system keeps defaulting to my old address.. Im paying but not receiving my orders. Please help.Business response
11/16/2023
Sorry to hear that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond back to that email and our team would be happy to help.Customer response
11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I do not have an active account with them and have not received any product from them as I have moved and yet they charged me for services and a subscription I no longer have.Business response
11/13/2023
Sorry about that. If you are getting billed and shipped by us, it means there is an active subscription somewhere. Please contact our team and we would be happy to find that account for you.Customer response
11/13/2023
Complaint: 20846889
I am rejecting this response because: I have sent an email last week (week of 11/6/2023) and there has still not been a response from this company on this matter. I have searched on their website for any active emails where I always receive no active subscription. Please respond to my email or respond and refund me for payments for products I don't have because I've since moved as well.
Sincerely,
**************************************Business response
11/13/2023
Got it. We didn't see an email using the email address this request was submitted using. We did find the email under an @yahoo email and responded to your email today asking for some more info to find the account. Please respond to that email and we'd be happy to help.Customer response
11/14/2023
Complaint: 20846889
I am rejecting this response because: there's no information because I do not have an account. I can give the last #'s of the card being charged. This should be resolved this week. Can't stand this scam company.
Sincerely,
**************************************Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 4th I visited the Dollar Shave Club website. I found razor handles that, according to the web site would fit my razors that I purchased from them in the past. I ordered four of the handles (to have extras on hand) and when they arrived, they did not fit the razors as advertised. I reached out to the company inquiring anbout a refund or replacement handles and their email response was very unclear and somewhat confusing on what my options were. The email did say that they would not refund my money. I have reached out several times and have not received any further reaponse back.Business response
11/13/2023
Sorry about that. We've responded to your request via email and have refunded you for those handles. If you have any other questions or concerns, feel free to respond to that email.Customer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They really came around and helped me out.
Sincerely,
***********************
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Customer Complaints Summary
289 total complaints in the last 3 years.
97 complaints closed in the last 12 months.