Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Online Shopping

Bite Toothpaste Bits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my subscription order in a bag vs the glass jar ive had it set up as. For as long as I've had the subscription i have had it set to come in the jar. I have messaged the company on the website, on ********, as well as several emails with no responses in over a week to any of my messages. I was asking to send it back and get it replaced with the jar that my subscription has always been set up with.

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased over ****** of toothpaste products and the product was too harsh. I spoke to the merchant and was told I could not get a refund.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/18/22 I received an email from bite toothpaste thanking me for my order (this was a subscription) I went to the website to cancel as my kids didnt like the toothpaste and i didnt need anther $35 bottle of it. The website said in order to cancel i had to email cuetomer service at ********************** before I did that I checked the tracking and saw that it had not yet shipped via DHL.
    So I emailed and asked that my order be canceled as well as my subscription. A few hours later I received a response from Lyn telling me unfortunately the order has already shipped and cannot be stopped in transit. If I wanted to cancel I would have had to do so 4 days ago when I recieved a reminre4 email and to check my spam folder for that email. To which I replied, this is the only email I've recieved. The order had not shipped, please make an exception and provide me a return label. (Mind you this is the short version, there were many emails between this trying to get some sort of resolution)
    She then provided me the return label on 11/22. On 11/25 I checked the tracking and it went from processing to no tracking found.
    I emailed on Friday 11/25. No response.
    I emailed this morning 11/28 asking why if they were able to cancel my order or not even ship it out, why didn't they communicate that with me? Instead I'm sitting here for 10 days waiting for a package to arrive so I can return it to get my money back and they knew I'd never recieve it and didn't bother telling me. This is called stealing for one.
    They've manipulated the situation by giving me a useless return label knowing I didn't need it because the package didn't even ship out. They just simply didn't want to give me help or a refund. The lack of communication proves they had no intention of letting Me know the canceled my order. I just want my money back. I let them know I'd be contacting the BBB as well as printing out all email conversations with their reps and sending it to the ceo. Thank you for any help

Bite Toothpaste Bits is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.