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Business Profile

Online Retailer

Youtooz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.27

Average of 48 Customer Reviews

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Review Details

  • Sarah M

    Date: 06/21/2025

    Genuinely some of the worst service ever. I ordered the ********** 8 inch figure on may 8th, it was set to arrive June 19th but didnt. I gave them a ***** period and contacted customer service only to be told my package hadnt even been processed yet? Two whole months while others got theirs and mine wasnt processed.Ive had an issue with this company before in December while trying to get the captain price figure, it came almost a month late. I shouldnt have given them a second chance 40+ dollars lost all because of a crappy company. If it comes great, if not i generally will never order from them again Ill stick to funko as theyre reliable

    Youtooz

    Date: 06/22/2025

    Hi *****!We're so sorry to hear you haven't received your order!We can see that we did not advise that your order had not been processed. We let you know that it was processing through US customs.This means the order had shipped out from our warehouse and finished transit from ***** to the **. Generally shipping to the US takes 20 - 30 business days once order departs ******This information can be also be found on our shipping policy page here: ******************************************************** We can also see that your order should be collected by the courier UniUni shortly for delivery.Please keep an eye on your tracking for updates over the coming weeks.If you require more help with your order, please contact us at [email protected]

  • Maria K

    Date: 05/10/2025

    Pre-Ordered a plush that was supposed to ship February with an expected delivery for March. Wasn't given any update until mid March for the shipping delay and customer service wouldn't return my emails. Tried to reach out over social media as a last resort and got run around in circles. Saw online that streamers and influencers had recieved the same products as gifts and gotten emails promoting that the product was in stock. Super unprofessional to not fulfill pre-orders first and a big slap in the face to see people online getting them for free to promote the produce. Finally got a confirmation early may that the plush shipped and I see the starting point is the manufacturer in *****. So now my plush will be stuck in customs and I'm likely to have to pay more because of the US tariffs. Terrible company to order from. They don't care about their customers and if I could give zero stars I would.

    Youtooz

    Date: 05/11/2025

    Hi *****!We're so sorry for the delay with your plush!To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.We make sure to keep the product page on our website up to date with any changes to the timeframes.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive.All orders ship out from our warehouse in ***** and generally take 20 - 30 business days to arrive in the **, barring any additional international impacts.Please let us know if you'd like any extra help regarding your order!Thanks

  • Daniel K

    Date: 05/01/2025

    I ordered a ************ figure in early October with a promised ship date before the end of February. I had hoped it would be a birthday gift for our daughter. The ship window was changed to the end of April without notice. It is now May 1st and while the website says orders are shipping, still no communication and with their shipping method, there is a good chance that it won't make it in time to be a graduation gift for our daughter. This is extremely frustrating especially since they have no problem sending multiple messages a week updating me on new merchandise they are working on.I don't think it is unreasonable to expect that an order can be completed in nearly 7 months of time, and I don't think it is unreasonable to expect pro-active communication for customers waiting extremely long waits. I cannot recommend doing business with them unless it is an item that is actively in stock. Pre-order customers typically are given extra consideration by companies as our orders help fund their ongoing manufacturing.

    Youtooz

    Date: 05/04/2025

    Hey ******!We're so sorry for the wait with your order!To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive.We can see that your order is currently on the way and that we've provided you with the tracking.If you need further help with your order, please don't hesitate to reach out to us at [email protected]

  • andrew n

    Date: 04/16/2025

    Order my rust youtooz in november for christmas and it said delivery january 1st, okay not too bad. Then its feburary, still not delivered so i email they say theyre now delayed till march sometime and to check the website for delivery dates, even though i ordered and it said january? Its not april and it said it shipped 2 weeks ago but still hasnt arrived. If it comes great but ill never purchase from here again.

    Youtooz

    Date: 04/21/2025

    Hi ******!We're so sorry for the delay in receiving your order!To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.We can see that your order is currently on the way. Shipping to the ** generally takes 20 - 30 business days so please keep an eye on your tracking over the coming weeks.If you need more assistance in this matter, please don't hesitate to contact us at ********************************** Thanks

  • Liam S

    Date: 04/08/2025

    I preordered an item that was set to ship Late ************* February. I placed this preorder in October. This item has apparently delayed its shipping until Early April. I received NO notice of any delays, NO updates about when it would ship, and NO apologies for delaying my delivery for 3 ******* MONTHS. The only update I received about my order was that it was shipping and would probably arrive in MAY. And of course they have not neglected to send me 33 emails in the time after notifying me of all the stuff they had released instead of shipping my order. This business practice is completely unacceptable and I have had a terrible experience. Please do not order until they can deliver their orders on time

    Youtooz

    Date: 04/11/2025

    Hi Liam!We're so sorry for the delay withy our figure!To explain, the shipping times we initiallyprovideareestimates.We set these with the belief thatmanufacturing, quality checking, packaging and shipping from our manufacturer to our distribution warehouse is complete.While ourtimeframesare oftenaccurate, sadly adelayin any of these processes can push out when the products will ship.Unfortunately, we have had a few setbacks with this product. Please understand that any updates andtimeframesweprovideto you arebasedon the information we receive and we always update our website with the most up to date information.We can see that your order is now on the way!If you need further help with this matter, please don't hesitate to contact us at [email protected]

  • Yohnary C

    Date: 02/18/2025

    I placed an order with Youtooz on January 25, and its now February 18still no shipment, no tracking information, and barely any communication. *** reached out to their support team twice, and all theyve told me is that theyre trying to get in contact with their manufacturer partners. If they dont even have the product ready, why was it available for purchase in the first place?This experience has been incredibly frustrating. I expected better transparency and customer service. At this point, I have no idea if or when Ill ever receive my order. If youre considering buying from Youtooz, think twiceyou might be left waiting indefinitely like I am.

    Youtooz

    Date: 02/18/2025

    Hi Yonhary,We're so sorry you haven't received your order yet!To explain, operations for our Hatsune Miku Plush (9in) Youtooz are taking a bit longer than we initially estimated and due to the high popularity of these figures, orders are now estimated to ship between APRIL 1 - 30.Apologies for pushing back the shipping dates but rest assured, we're doing everything we can to get your order on the way ASAP!If you have any further questions, please don't hesitate to reach out to us at [email protected],

  • Hang S

    Date: 02/14/2025

    Never never never order from YOUTOOZ! A so-called send immediately spot are still not sent almost 80 days after it was ordered. All a customer support can say is to let you wait and wait. The worst company and shopping experience *** ever had.

    Youtooz

    Date: 02/19/2025

    Hi Hang!We're so sorry for your wait with your in-game codes! We're currently working with the developer to obtain more and will be sending them as soon as we can!We apologise for the delay here and can assure you that we're working hard to be able to provide you with the bonus free item.If you have any further queries, please don't hesitate to contact us at [email protected]

  • Erica T

    Date: 01/08/2025

    Pre ordered a product for November 2024. They only sent 1 of the 2 (three including pin). When contacted they assured me it would be sent. I contacted them on the LAST day it was supposed to be sent out and then they informed me they couldnt send it due to canada post strike so I said I would wait. A week AFTER it ended I contacted them for an update and they said it would be sent soon. Two weeks later im STILL being jerker around and told they are "looking into it". Theres nothing to look into. I paid for a product. Ship it. Thats that.

    Youtooz

    Date: 01/09/2025

    Hi *****!Thanks for getting in touch!We'd like to apologise that you haven't received your figure and pin ****** we have said through our email correspondence with you, these were unable to be sent due to the Canada Post strike. Even through the strike has now ended, both us and Canada Post are working through Canadian shipments at a slower process as due to the backlog of shipments.We're currently looking into your order with our warehouse as we hope for it to ship soon and will be in touch vie our email thread.Thanks again for your feedback here and I hope we've been able to provide help.

  • Josh G

    Date: 12/26/2024

    Would not order from here again, I purchased a victim plush November 20th and the last postal update was dec 5th.Emailed them about it and they haven't replied and it's day 6 of the 2-3 day response time

  • Nat W

    Date: 12/01/2024

    Bought one of their FNAF shoulder riders on ******. It was supposed to be here in two days but it was more like two weeks and this is after I complained. Then when it finally shows up it's bag is already ripped open and the product has been used because there is black stains on it. Terrible company. Thank god for ****** because I WILL get my money back. But I will never order from their actual website after going through this.

    Youtooz

    Date: 12/04/2024

    Hi Nat!We're so sorry to hear that your plush was delayed and arrived damaged!Unfortunately we can not control the shipping or handling for our products that are sold through ******, as fulfilment is handled by them directly. Sorry!Please feel free to reach out to us via our Amazon page and we can look at organising a replacement for you if you haven't already returned the plush.Thanks!

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