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Business Profile

New Car Dealers

Toyota of Marina Del Rey

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 5 Customer Reviews

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Review Details

  • Review fromSatchel L

    Date: 06/04/2025

    1 star
    This place is ******* and borderline illegal. They told me there were mandatory services for my truck that were not mandatory for another 15K miles. They charged me $1000 more than any other dealership in the city and admitted their service advisor mislead me. I booked a $150 service which they charged me $450 for and double charged me for services that should have been included inside of the $450 service charge. Their manager tried to help me and did get me a credit for $300 because they misled me but could not explain how they came up with their prices.Additionally they were supposed to do a recall service for me over a year ago, when the new service *** called me today to schedule this service I told him that I didn't want to work with them anymore because I had such a bad experience with my last service, he said, "Ok well then I will tell Toyota that you declined the recall' and slammed the phone down before I could answer.Service advisors are legally not allowed to decline a recall without the written consent of the owner so if he does process this I will be contacting the authorities. Do not go here!
  • Review fromSteve N

    Date: 12/16/2023

    1 star
    My daughter bring her Toyota for maintenance , and the same scenario happened , outrageous work recommaneded that sure are not needed , we did verify with another Toyota dealer If I have option of 1/2 or no star , even one star is too generous
  • Review fromSteven B

    Date: 07/01/2023

    1 star
    Possible attempt to perform unneeded repairs.Brought in for an AC repair. Here is an excerpt of text received: ************** we have completed your vehicles AC diagnostic and multipoint inspection. 1) Replace Evap. core, expansion valve, recharge and recheck: AC diagnostic result - AC system has no Freon due to large leak in the Evaporator core. Evap. core located behind dash board part and labor to replace $6,304.67...I took to another business and they said my AC pressure test was successful, recharged, was about $100. has worked now for a month of all day driving (**** miles) while in up to 100deg heat. I can only conclude that this was an attempt to do unneeded repairs.
  • Review fromAndrew U.

    Date: 02/26/2023

    1 star
    They asked for $13k over MSRP as a supply and demand up charge. Never in my life have I seen that. Seems like false advertising at a minimum. Wild. Stay away.
  • Review fromSteven B

    Date: 08/24/2022

    1 star
    *********
    I only have 30,000 miles on my Camry Hybrid 2016 but last year they found $3,000 things they must do.
    This year it started with another $1500 things they must do.

    I just brought it in today X-XX-XX for oil change.

    They found $3000 things must do immediately.

    I only paid for oil change and took it to Pep Boys car perfectly fine, perfectly fine did not need the $3000 immediate service.

    Last two years I am being ripped off over $4000 for unnecessary service.

    ********

    Steven B

    Date: 08/25/2022

    So the Tech can find things not there.
    So if the customer pays for it I would be paying for $3000 for service not needed and there.
    Pep Boys People looked at my car and told me to my face the Tech at Toyota lied to you.
    There is no leaking and this service is only needed later on for cars with many more miles.
    So the Techs can make up what ever they want and if the customer pays, Marina Del Rey the richer even if service not needed.
    So my question for the readers how many customers are paying for services not needed and don't know it.

    Toyota of Marina Del Rey

    Date: 08/25/2022

    This customers last 2 visits has been oil and filter changes only with no documented recommendations !
    The role of a "Service Advisor" is to advise the customer of what the technicians have inspected on the vehicle.
    If needed service or repairs are needed the "Service Advisor" advises the customer .
    It is the customers prerogative if they choose to have the recommended work done or not.
    If we did not inform the customer of what the technicians finds then we are liable and are not doing our job as paid for by the cusotmer. .
    .

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