We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Stadium Dental Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have gone to get some deep cleaning and cleaning done at this facility. They tell me how much it will cost my insurance and how much I will have to pay out of pocket. I pay my copayments and they tell me that Im paid in full. However every time a couple months later I get new charges and they have added treatment or adjusted the invoice. This time I got an email the I owed $76 and on the invoice online seems to be adjusted when in person I was told that I was paid in full.

    Business Response

    Date: 11/22/2024

    Spoke to patient and he is going to resolve with his Union and *****************

  • Initial Complaint

    Date:04/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I needed unnecessary work done before they could do the service I originally came in for. The dentist *********** drilled in the field my teeth, but he did such a bad job I have to return the following week. However I do not want any other procedures done by him. He couldn't do a simple filing so why would I trust him to put crowns on my teeth. I believe it was unnecessary work just to get insurance money. My desired settlement is to have my original teeth back that are not drilled and compromised with pain. I did not have any issues with my teeth before now they are ruined for life.

    Business Response

    Date: 04/14/2024

    The teeth required treatment, patient was seen for follow up on 4/14 and findings discussed.  Appropriate treatment performed and patient understood.

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Forced by ******** to Stadium Dental I went in for a root canal and crown. The endodontis was late rude and rushed. He kept giving me litocane for pain. My jaw was unusually sore after the surgery. I ended ** in the hospital for pain which I was told was from the trauma of the oral surgery. The endodontis Unskilled surgery because all the litocain was in my face and came running out which caused the infection.

    Business Response

    Date: 12/05/2023

    Notes and x-rays reviewed, treatment outcome was up to standard of care and highest quality.  Extra anesthetic was given and the right thing to do rather than work on a tooth that is not fully numb.  Patient was given the choice to stop treatment and rescheduled to another day.  Patient wanted to have the treatment completed.  Dr. is declining request to refund or any other type of compensation.

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a top denture. When I received it it was not sanded on the inside and had sharp edges that were slicing my gums open. It also was not sanded all the way so it is like sandpaper slicing my gums. I went in they sanded the front a little bit. I came home only to try and eat something and the whole back is still like sandpaper and slicing my gums so I cannot wear them. I paid in full before they even made the dentures. It took me 6 months to get them and now they're telling me I need to pay for them to finish the job a week after I pick them up because they were not done properly and are slicing my gums open. I went in they started the job but it is still not correct. They're telling me I need to pay them to finish something that they never finished in the first place. My resolution I want my teeth fixed so I can wear them.

    Business Response

    Date: 08/14/2023

    Called the patient and left a message also followed with an email asking patient to contact me to schedule an appointment to address her concerns.

Stadium Dental Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.