Customer ReviewsforKinecta Federal Credit Union

Kinecta Car Note payment customer service is soo bad the disrespect is out there! I refinance my car through Kinecta a year ago, in my name, gave to my wife, we both call in and they refused to take her payment even though I was on the line, we've been calling and paying monthly, however they keep changing their payment rules! We're sick of being treated like low class citizens when we call in, & being on hold for 45 minutes just to say they can't take the payment, when this happens their Rude as ****, I'll never refinance with Kinecta or use them again, if you don't want headaches trying to pay your car note, then never use Kinecta, wife and I will refinance with another bank since Kinecta doesn't care about customer service with wait time's lasting 45 minutes or you just get disconnected, today since 9am we've been trying to pay,because we won't risk online pay since becoming victims of identity theft, but Kinecta doesn't care, we're so ****** at how we we're treated & I'll never recommend Kinecta to anyone until they change how they treat customers, to retrain their employees so they can help those calling in for help, without the rudeness, So if you don't want to be treated like your not important? Don't use Kinecta! P.S. Kinecta I've ask & asked for help, but this is how your customer service is, basically nonexistent Retrain them how to treat customers. So disappointed in your **************** so called help. Sincerely someone who wants reliable customer service.

I have had my account for 39 years. I worked for Xerox in **** and at that time it was called Xerox Federal Credit Union (XFCU) in ********** **. My account has gone from XFCU to Xceed and now Kinecta. Since Kinecta took over I have had nothing but problems. I have escalated them to the Executive Offices however, the problems continue to get worse. Four weeks ago I pulled up my on-line banking; my available balance was $0. Someone had completely wiped out my savings account. On August 1, 2023 there were 2 small "test" withdraws of .29 cents, and .34 cents; then a deposit of .63 cents to offset the two withdraws. They were from a USAA bank account. I did not immediately see them because they were done in my savings account, not checking. I have NEVER given anyone my routing number and/or account number for my savings account. The next day there was a huge withdraw from Kinecta to the same USAA account and they completely wiped out my savings; they took it all so they had to of known the dollar amount that was in my savings account. The only saving ***** was timing. If I would not have pulled up my online banking when I did my money would have been gone and I would have had to deal with NCUA. When I seen the balance of $0, I immediately called the Kinecta Executive Offices. Although the available balance was $0 the transaction was still "pending" so they were able to shut down all of my accounts, causing the transaction to cancel. Kinecta told me someone set up a USAA bank account and processed the test transactions. After they went through, they set up a ACH withdraw to take my entire life savings! It was transferred to the same USAA bank account. Take your money somewhere else as it is apparent that no one at Kinecta is looking out. For those who rated them a 5, you should have met the old XFCU staff; ****, ******* and ******! They were great to work with. I am a platinum member and NO ONE was looking out for my money. This could easily happen to you too.

We have an HSA at Kinecta through my wife's employer. I have to say this is the most disorganized and incompetent banking organization we have ever dealt with. There are constant problems with our accounts. Even the simple task of activating a new Debit card turned into a issue. RECOMMENDATION: Stay away at all cost.

This Credit Union is btmy far the best in the world! I do all my finances with Kinecta and have had no problems or complaints.

Having issues with my direct deposits. At least one has been returned. **************** has not been able to get in touch of the department responsible. Things sure have gone down hill from when it was ****** Credit Union. Time for a change.

Horrible customer service and response time. The chat reps and the ********* give conflicting information about the status of certain transactions.

After 34 years with Xerox FCU and Xceed now I am dealing with Kinecta FCU as they merged. **************** is non existence . Chat system is most useless system ever. Phone calls are 20+ on hold. Terrible bank.