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Business Profile

Vitamins and Supplements

Zuma Nutrition, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It appears Zuma Nutrition falsely advertises a refer-a-friend program on their website. They claim that if someone refers a friend, they will send the friend a 20% off coupon and if the friend orders something, then they will send the referrer a $15 voucher towards a future purchase. When my sister-in-law referred me and submitted my email address through their website, I immediately began receiving regular advertising emails from Zuma Nutrution, but never received any 20% coupon. Admittedly, there could be a glitch in their system, but when I tried reaching out multiple times about this issue, the company has made no attempts to rectify the problem. I am surprised because my sister-in-law has ordered from them in the past and highly recommended their products; but considering their lack of response, I really do wonder if this is a legitimate company. I am hesitant to order from them if they do not honor their advertised promotions. Is this just a gimmick to get people to reveal their friends and family members' emails for more advertising purposes?

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is not taking responsibility for sending me a tampered product. It made me ill and they will not refund me. Horrible customer service I will urge everyone to not buy from them and bring it to a personal injury attorney.

Zuma Nutrition, Inc is NOT a BBB Accredited Business.

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