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Business Profile

Subscription Boxes

Virtuous Vices LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription with vices for monthly gift baskets... all was well until 2 years ago when they stopped sending me the products. When I contacted them they said they were back logged because of covid. But it's been 2 years since then and no products delivered and they refuse to refund me my money. Now they won't reply to my emails or phone calls./

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription on December 4 that was supposed to be delivered by Christmas for my brother-in-law. The price was $1200. It never arrived.I have multiple emails with them where they promised to ship it and it never was sent. They are liars. I asked for a refund they did not give it. **************** said because I didnt Request a refund within 60 days they couldnt help me.

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were charged for renewal of subscription without our consent. We called and emailed several times-no one respsonded. We filed a dispute with our credit card. the company responded to them! that we did not reach out we did!!!! I have pics of my emails with dates.

    Business Response

    Date: 03/31/2025

    The customer needed to email us and request to cancel prior to the charge happening. They did not request to cancel until after the charge had gone through. Prior to the communication in March 2025, they had emailed us in August 2023, but did not request to cancel their subscription in that email. 

Virtuous Vices LLC is NOT a BBB Accredited Business.

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