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Business Profile

Pet Supplies

Healthy Mouth, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order of 16oz jug dog healthy mouth for a total of $96.72 was places on 12-2-24. Never received the shipment. I understand there was a fire which is unfortunate and I am truly sorry that happen. I want nothing more than for healthy mouth to get back on their feet. Though my shipment should have been sent out well before the fire happen. I have called 4-5 time over the past 7 months and never received a call or acknowledgment. I honestly wanted just an update months ago but after 7 months of being ignored I would like a full refund please.

    Business Response

    Date: 07/17/2025

    Dear ******,

    My sincerest apologies. The person in charge of responding to customers is no longer with the company as he did not respond to customers so now I am. I am now doing a new production which is almost sold out but your order gets priority because your order was in the inventory that was lost in the fire. It will be 8-10 wks for manufacturing but you absolutely will receive your order and I would refund shipping to you. If you still want a refund I will need to send you out a check as the refund on my merchant account is malfunctioning. At any time here is my direct number you can reach me ************. I am so sorry of your experience with my company. This is not normal. Kindest, *****

     

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on April 10th. Still have not received order.

    Business Response

    Date: 07/15/2025

    Dear ******,

    My apologies. My facility burned down which is why you didn't receive your order. However, that does not excuse the lack of communication. The person who was in charge of that is no longer with the company because he did not reach out to or respond to customers. I am now dealing with it myself. I am happy to refund you. I will have to send you a check as the refund part of my merchant account is not working properly. Again I'm very sorry. I am doing a new production of product so hope you will re order again. I will give you free shipping so to order call me directly ************. Kindest regards, *****

     

     

     

     

     

     

     

    Customer Answer

    Date: 07/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02-01-2025. Placed order for essential healthymouth Dog Super Saver Jug (16oz). $96.72. Charged to my ***** Order #******.03-08-2025. Called and texted ************. I was told business burned down. They were working to get more product. I said I understood and was willing to wait to receive my order.05-13-2025. Called ************. Left message requesting credit of $96.72 back to ***** Requested return call. No response.06-24-2025. Called ************. Left same message as above. No response.I was initially willing to wait for my order, but the length of time and the companys failure to acknowledge my request(s) have unfortunately led me to contact the BBB.

    Business Response

    Date: 07/15/2025

    Dear *****,

    The person in charge of responding to customers is no longer with the company because he was not responding to customers so I am now personally handling it all. I apologize for this lack of communication. I am doing a new production and your order would come from this production if you still want the product. If not I am happy to refund you though I have to send you out a check as my refund on my merchant account is not performing at this juncture. Please let me know what you would like to do.

    Kindest regards,

    ***** CEO

     

     

     

  • Initial Complaint

    Date:07/07/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19, 2025, my husband placed an order that has never been delivered. Phone calls were not returned. Online in other BBB complaints a business employee claims deliveries would be made in "8 weeks", even as recently as April and May of 2025, but here we are in July and no delivery has occurred. Additionally, no update or communication has been made to alert us as to the status of our order, and we've been waiting nearly 9 months.

    Business Response

    Date: 07/15/2025

    Dear *********,

    My sincerest apologies. My facility burned down with your order ready to be shipped. That doesn't excuse the lack of communication. The person in charge of that is no longer with the company as he did not reach out or respond to customers. Production is taking longer as I had to double my production numbers and buy more ingredients and jugs which took 2 months to get delivered and manufacturing won't take place unless they have everything so timeline is now 8-10 weeks from now as a result. Your order comes from this production and has priority if you can wait. If you don't want to wait I will refund you by check as your order too old to be refunded through the system though it is still there. Please let me know what you would like to do. Kindest regards, *****

     

    Customer Answer

    Date: 07/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait until production has resumed and expect delivery in 8-10 weeks. 

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product online 3/5/25. Order # ******. Found out they burned down in the wildfires. Called to find out when my order would be fulfilled. No response. Made several calls/messages and emails with no return response. Would appreciate a refund immediately since I no longer need the product.

    Business Response

    Date: 06/23/2025

    I'm a bit confused as I spoke to Grant on the phone so I don't know why he said he had no response from healthymouth. He wanted a refund and I told him I would take care of it. I have to manually refund my check and send out by mail it take s a bit longer.

    Customer Answer

    Date: 07/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 3/14/25. My card was charged and I got an email confirmation for my order. I never received shipping information. I emailed on 4/21/25 asking for the status and received no response. I emailed again on 5/13/25 to request a refund and received no response.

    Business Response

    Date: 05/19/2025

    Dear ******,

    My sincerest apologies. My facility was burned to the ground in the fires along with all inventory. The person assigned to check emails never did so he is no longer with the company. This is the first I've heard of your difficulty. I will refund your order no problem.

    Kindest,

    *****

     

    Customer Answer

    Date: 05/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26, 2025 I placed an order (#******). At that time nothing was written on the ordering page about a fire and unable to deliver product. I realized now because of the fire that Healthy Mouth will be unable to fill the order in the time frame we need it. I called them on 3/14/2025 to ask for a refund and left a message. I have yet to hear anything back. Not returning phone calls is not and acceptable business model. I wanted to give Healthy Mouth an opportunity to issue a credit to my credit card before dealing with my credit card company. I will order the product once the company is operational again.

    Business Response

    Date: 05/09/2025

    Dear *****,

    My sincerest apologies. My customer service person is no longer with the company for this very reason so I'm now personally dealing with each customer. I'm happy to refund your payment but just so you know I'm doing a new production which will be complete in approx 8 weeks and then shipped out to you. You get priority as you have been waiting already. This production will sell out very quickly due to the number of waiting customers. Your order though is assured. If you were planning to reorder after be refunded you then may not be able to get the products you want. Please let me know what you would like to do. I will try to call you if I have your telephone number or you can call me on my personal cell on ************ or text me.

    Again my apologies.

    Warmly,

    *****

    CEO

    Customer Answer

    Date: 05/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for helping us out on this complaint.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with healthy mouth and was charged 2/5/25. Order #******, Customer #*****. I have called and emailed SEVERAL times. I was told I would receive the product a few times and NEVER RECEIVED it. My emails go unawares. I live on social security and this money is very important to me. It is more than frustrating this company will not/ has not refunded me even though I have sent 5 emails asking for a refund.

    Business Response

    Date: 05/07/2025

    Dear *****,

    My sincerest apologies. I let my customer service person go as he did not respond to customers. I am happy to refund your payment. This is not a typical experience with my company. Since the fires which destroyed my facility it has been very difficult but does not excuse not responding to a customer. Again so sorry.

    Warmly,

    ***** ******

    CEO

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Healthymouth on 12/21/2024 and they charged my credit card right away. It is 4/26/2025and Im still waiting for my product. On their website, when I try to cancel and get my money back they keep saying this order has been already shipped or has reached the final stages of processing. Therefore this order is not longer editable. Totally untrue.

    Business Response

    Date: 04/28/2025

    Dear *****,

    My sincerest apologies. The website is not working properly since the fire. I will your order right away. I am doing a new production that will be done in approx 8 weeks. I am happy to send you a product of you let me know what you ordered as my gift.

    Kindest,

    *****

     

    Customer Answer

    Date: 04/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 9, 2025 and received an order confirmation. My card was charged $76.22. When I went to inquire about the status on 4/22, I called and got the vm about the fire and inventory being destroyed. The voicemail did not allow the option to leave a message. I emailed asking for a refund and did not get a reply. I then found the other BBB complaints. I cant believe they are still accepting orders. I want a full refund.

    Business Response

    Date: 04/24/2025

    Dear *****,

    My sincerest apologies. The vm does allow one to leave a message that I would have returned your call that same day. I do have cat in stock but will be happy to refund your payment.

    Warmly,

    *****

     

     

     

    Customer Answer

    Date: 04/25/2025

     
    Complaint: 23238965

    I am rejecting this response because: I ordered this over three weeks ago and they still have not shipped it. If they had it in stock, why did they take my money but not process the order. I want a full refund please. 

    Sincerely,

    ***** Hobby

    Business Response

    Date: 04/28/2025

    *****,

    After the fires ,y manufacturer told me he had my stock so that's why we kept selling. He only told me 3 days ago that he mixed me up with another customer and did not have my stock. I stated in my previous email that I would refund your payment and it has already been put ********** you know I don't even have your payment, my payment processor has it. They are the ones that charge the customer. I apologize for all of this.

    Kindest,

    *****

     

Healthy Mouth, LLC is NOT a BBB Accredited Business.

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