Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Wisdom Scholastic Publishers LLC Email: ************************************************ Description of the Issue:On December 16, 2024, I received a termination notice from Amazon Kindle Direct Publishing (KDP) stating that my account was being closed due to alleged violations related to "intentionally misleading metadata" in one of my titles: iPhone 16 For ******************** As a result, my account under the business name Wisdom Scholastic Publishers LLC was terminated, all published titles were removed from sale, and I was denied access to my dashboard and any outstanding royalties.I believe this termination was made in error. I have submitted multiple appeals to Amazon KDP seeking clarification and reconsideration, but they have since stopped responding entirely. Meanwhile, other publishers with similar book titles and metadata remain active on the platform, raising concerns about the fairness and consistency of their enforcement.Given these circumstances, I respectfully request either the reinstatement of my KDP account or the release of my outstanding and withheld royalties. I have always made an effort to comply with **** Terms and Conditions and believe I am being treated unfairly without transparent communication or due process.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a letter describing my complaint:Mr *****,I am writing you because Amazon/KDP has ***eatedly failed to deliver my book "Pensacola Days" ISBN ************* on time, or fails to deliver them. I have spent hours on the phone or chat lines with Amazon **** who either tell me there is a delay (no kidding?) or immediately offer me a refund. I even have copies of *** chats that have absolutely guaranteed the delivery of my book in 24 hours---two and three days in a row---and they were never delivered! At present Amazon has failed to deliver over 100 of my books. I have had to cancel the orders, wait for a refund then re-order all of them, over and over again. This continued cycle of delays, refunds and re-orders s simply unacceptable---it's been going on since February, 2025!I am an INDIE writer who relies on having books on hand for the many book signings that I have scheduled. If I don't have books I cannot sign and sell them.If I do not soon receive some relief from Amazon, I will have no choice but to publish and deliver my book elsewhere.Thanks for anything you might be able to do.

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear /[Recipient Name/],I am writing to express my profound disappointment and concern regarding the unfulfilled promises made by Amazon KDP and Writers ********* exchange for an initial investment of $*****, I was promised ***** copies of my book, promotion across six continents through various media outlets including ******** and Instagram, weekly sales updates, details on sales locations, and timely royalty payments. I was also assured that any unsold books would be returned to ***** early December, I invested an additional $3,000 to accelerate sales, as requested by Amazon KDP. Despite their admission that sales acceleration efforts were inadequate, these funds were retained without any rebate.Royalty payment dates have repeatedly been missed. Mr. ********* their lawyer, investigated the matter and confirmed my entitlement to royalties, assuring me that a significant payment would be made by the end of the month. However, no funds were received, and the company has provided no explanation since.For the past 18 months, I have experienced a continuous pattern of broken promises, missed deadlines, and unexpected additional costs from both Writers Clique and Amazon KDP. The proceeds from my book sales are intended to directly alleviate poverty in vulnerable communities in ****** and *****. The failure of these companies to uphold their commitments has had a devastating impact on thousands of individuals, who are facing daily struggles due to these unmet obligations.I have meticulously documented all my claims with email correspondence from January 2024 to July 17, 2025. I believe the actions of individuals within these organizations, including *******, **** ******, *****, and Mr. ********* demonstrate a disregard for their commitments.I urge you to take immediate action to address these issues.Sincerely,******* ******

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ********* ******* and I am requesting you to please assist me with a wrongful termination of my Amazon KDP account and get ********************** to rightfully reinstate my *** account ********* October last year I opened my KDP account and uploaded approximately 76 books. On 22 January this year I received a termination email from Amazon. I immediately responded and they told me that my account was in fact not terminated, but was still live and in good standing and on their system. After approx 5 weeks of back and forth emails, Sameer in their technical support team discovered an unusual technical glitch in my account.They suggested we open a second account to avoid any further technical glitches in my first problematic account, as they would then merge the two accounts and once all my books had been transferred to my new account, they would then deactivate the first problematic account, thus I would only have the one account. My books were not transferred and I had to re-upload them again when my account was reinstated on 26 March.All went well again on my new account until they again terminated my second account again on 12 June, due to me having "multiple accounts."I immediately responded and explained that I don't have multiple accounts, and that they had wrongfully terminated my first problematic account due to a technical glitch in their system and that my second account was initiated by them to avoid any further technical glitches. I sent them the screenshots of some emails showing the unusual technical glitch in my account and that they had decided to merge my second account with the old problematic account, transfer all my books to my new account, and then deactivate the old problematic account. It now seems evident that they had obviously not deactivated my first problematic account, just as they had also been able to transfer all my books either.That was the only reason why they would have wrongfully terminated my second account.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Royalties owed and cannot access business email address to check and receive them. Would at least like to access account but have been blocked out. Would like for them to contact to resolve matter.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Locked out of *** account & withheld royalties since April 2025 Issue details:I am an author with books published via Amazon ************************ (KDP). Although my books remain live and generate sales, I have no access to my original KDP account, and my last royalty payment was on March 31, 2025. No further payments have been made since April 2025, despite ongoing sales.The issue began when I inadvertently created a second KDP account and deleted it following Amazons instruction (Case #********). Since then, my original account has not been restored, and multiple support cases (#********, #********, #********, #********) have been escalatedyet Amazon has failed to resolve the issue.This situation is causing serious financial loss and obstructing the promotion of my screenplay-connected books. I request BBB assistance to:Restore access to my original *** account,Release all withheld royalties since April 2025,Confirm no deletion of metadata, reviews, or sales history.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: ************************** Services LLC Complaint Type: **************** Description:I am the author of two books published through ************************ (KDP) under the name ****** **** ********. I have been locked out of my Amazon account because I no longer have access to the phone number tied to Two-Step Verification (OTP).All contact methods require a login, which I cannot complete. I cannot access my KDP dashboard, book sales, or royalty earnings. AmazonHelp on ******* has directed me to a dead-end login loop.I am requesting that Amazon contact me directly to verify my identity and restore access to my author account.Desired resolution: Bypass 2FA by verifying my identity another way (address, royalty info, book titles, ID) so I can regain access to my publishing dashboard.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding Amazon KDP handling of a dispute related to the temporary removal of my independently published book (ASIN: B0DJGCZBQ8) from their platform.More than 1.5 months ago, Amazon removed my book due to a copyright claim filed by ****************** After receiving the claim, I took immediate steps to resolve the matter in good faith. I communicated directly and cooperatively with ******* legal team, revised and resubmitted my book after addressing all flagged content, and ultimately received written confirmation from ****** that they had submitted a retraction to Amazon. I have attached screenshots of this communication as evidence.Despite this, Amazon continues to refuse reinstatement of my title, stating they need further confirmation from the claimant. I have made repeated attempts to clarify the situation and provide all necessary documentation, but I have received only generic responses and no clear resolution. I have invested considerable time, money, and effort into producing a fully original educational book that complies with all copyright standards and was even registered under a ***** trademark.This delay is affecting not only my professional reputation but also my livelihood. I am seeking support from BBB to help facilitate Amazons acknowledgment of the retraction from the complainant and restore my ability to sell my book.I am happy to provide all relevant documentation to support my case.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ******** O. O. Okampa, an internationally published author and sole owner of several literary works distributed through Amazon KDP. On February 14, 2025, Amazon terminated my KDP account without due process, failed to provide a fair hearing, and froze access to my earnings. Despite providing a valid government-issued ID (Nigerian ***) in good faith, Amazon rejected it without offering alternatives or appeal options.They continue to withhold royalties earned from legitimate book sales without explanation. Attempts to communicate from my registered email ********************** have been stonewalled. One Amazon representative, ********, stated they cannot assist me further, nor forward or acknowledge my appeal. Their actions violate ethical business conduct, breach basic contract principles, and result in unjust enrichment at my expense.This is not merely a customer service failure; it is a serious matter of financial deprivation and intellectual property mishandling. I have reported to the *** and now seek BBBs strong intervention to press Amazon for accountability.Desired resolution:Release all withheld royalties with full report.Formal acknowledgment of mishandling.Goodwill compensation for harm caused.Revision of Amazon's treatment of international authors.I request the BBB to urgently step in and facilitate a resolution.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 5th Money collected: $350 Offered Book Publishing Services. They said they were directly related to Amazon. They said my book would be on the first two pages of Amazon search results. The contract says Amazon **************, which is untrue.