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Business Profile

Womens Clothing

DailyLook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DailyLook is holding my account open despite me receiving a clear cancellation notice.I returned my first box in full early in May, and tracking shows that it arrived in *********, ** but is 'stuck' there. This is clearly not a me issue. Now they keep charging my account despite cancellation and sending me more stupid boxes.- Received package May 5 - Returned package via **** May 6 - May 16 - Communicated w/ ************* who replied they would not cancel account until receiving merch.- May 23 - Communicated w/ ************* who replied they would not cancel account until receiving merch.- May 27 - Was able to cancel subscription finally in app (was not allowed before); received email confirmation (attached).- June 11 - Received text and then email confirmation that another box was being sent.- June 11 - Communicated w/ ************ and provided proof of cancellation. ************ responded that the account was cancelled 'just today'/June 11. See May 27 confirmation attached. ************ advised that even though I cancelled it and received confirmation on May 27, that it 'you canceled it today'. But how?-June 11 - They finally confirmed that that I indeed did cancel on May 27, yet still charged me and sent the box. They are investigating the package on their side, but still, this has been over a month of me cancelling and still getting charged and blamed.

  • Initial Complaint

    Date:06/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a styling fee, but had cancelled my membership immediately after submitting my information, before being styled or choosing any clothes.

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a styling fee on 4/9/25 for my 4/27/25 box but never received the box. I inquired 3 separate times but was told it was ***** and they couldnt do a thing about it. Now its 5/29/25. I have had another styling fee automatically withdrawn for my 5/27/25 box but have not received either box.I have attempted to reach out via email as well as chat (I get everything in writing so I dont do phone calls) but the only way to contact via email makes you agree to marketing emails. Unethical company at best.

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the subscription and received my first box. I kept the items that I wanted and returned the items that I did not want in the timeframe requested. I have tried to reach out to the company on several different occasions because they keep pulling small amounts for the clothes that I returned and the monthly styling fee. I have requested to ****** my subscription and have yet to receive any form of communication from them other than them taking my money. I am asking for my subscription to be canceled and any money that has been taken from my account to be put towards any owed money.

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Daily Look and kept only 1 blouse and sent the rest back. I paid for the item I kept. I canceled my subscription as soon as the company allowed it. Now shortly thereafter I got charged $310.30 for an item I never ordered. I called them and they said they will refund it and it was their mistake . Still waiting for refund .

  • Initial Complaint

    Date:04/09/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $40 on March 16th for a box of clothing that was supposed to be sent to me by April 1st. I understand the reason for the charge being early since we are paying a styling fee and they want to get paid before doing the work. But I am frustrated because when I email the team. I get a canned message indicating shipping delays with no estimated date. No reason for the delay. My guess is the box isnt coming. And now I want to cancel my subscription and I get a note saying I cant because a box is in transit. Fine- but why cant I cancel future subscriptions?!? And will I even receive this box? Its been a month since Ive been charged. I have $60 on credit with the company that expires on April 25th. If I dont get a box by then. Im screwed out of $100 total!

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the daily look subscription in January and have yet to receive my first shipment. Despite that Ive been charged again, for a box in February, and then again in March- I have not received a single package. I wrote to request a request a refund of the February box fee, however they credited it to my account to put towards items in my box- that I still have not received. At this point I do not want a box. I do not want store credit, I want my $120 (3 months x$40) refunded and to cancel my membership. Which they refuse to do stating a box is pending- which its status is unchanged since January.

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed in January 2025 with delivery date in early February. Approaching the end of March and I still have not received the order. I have contacted the seller by email four times and not been given a response. They have made no effort to resolve the issue.

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a miserable experience with this company. I can't get them to stop trying to charge my card, which I've had my bank flag as fraud, even though they have confirmed my subscription was cancelled.I built my style profile around business professional clothing that isn't neutral, I wanted to step out of my comfort zone. The box they built for me was a ********** secret pajama set, neutral basics, 2 pairs of jeans and a pair of leggings. I waited almost a month and my box never came so I chatted with customer service to cancel. They confirmed my cancellation and said they refunded my money, which they didn'**** box showed up about 3 weeks later anyways. Which was $680 worth of c*** I sent it back. I then got an email stating I would be charged in 24 hours if I didn't initiate my return, which I did! They tried to charge my card less than 6 hours later! Thankfully my bank called me and said it looked like fraud so I denied the charge. My return is still pending, even though the tracking shows it delivered and they tried to charge me the full amount again at midnight last night. I logged in this morning to get the chat again and it shows my next box is about to ship!I have reported this business to the BBB and my state's attorney general. I can't get them to remove my card information or respond to me about cancelling and I don't want this service. They failed before I even received the first box.

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Daily Look in Feb 2024. I received my box and decided to purchase 4 items, only to be unable to login to their site. It was glitching and would repeatedly ask for me to change my password. I gave up and contacted the company. No response. Called, followed up over and over. No response. I let them know that I would be unable to pay until I received contact to log in to the site. I then hear from them for the first time from the COLLECTIONS agency asking to respond within 10 days. I respond immediately, reiterate the issue and show receipts from my communication. No response. Followed up again to no response. I mean... what is going on?? So now this could impact my credit score with virtually no communication.

DailyLook is NOT a BBB Accredited Business.

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